San Jose, California
Merrill Gardens at Willow Glen
Assisted Living · Memory Care · Independent Living
1420 Curci Drive, San Jose, CA 95126
Merrill Gardens at Willow Glen is a senior living community in San Jose offering independent living, assisted living, and memory care.
- Licensed capacity
- 150 residents
Maximum licensed size, not current occupancy.
- Licensed since
- November 2021
License history may include previous operators.
State inspections
Review licensing, findings, and available inspection reports. A record is one part of understanding a community.
Findings to review
Complaint investigations · 3 years before our last check
- Type A citations
- 3
- Complaints with substantiated allegations
- 8
AI summary
Merrill Gardens at Willow Glen has drawn 3 Type A findings (the most severe citation class, involving resident safety or care) and 8 Type B (administrative) findings from complaint-related visits within the past three years, alongside a high volume of complaint investigations relative to routine inspections during that…
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- Track record — The lifetime total shows 0 Type A citations and just 1 Type B citation from routine inspections, but a separate accounting of complaint-related visits in the past three years shows 3 Type A and 8 Type B findings, so the concerning activity is concentrated recently rather than spread across the full licensed period.
- Recent 3 years — Since roughly late 2022, the community has seen 23 complaint investigations against only 2 routine inspections, with 12 substantiated allegations in that same window — this is an active pattern worth understanding, not a historical footnote.
- Complaints — Across the full licensed period, 13 of the investigated allegations were substantiated (about 18%), with 43 unsubstantiated and 17 unfounded, but nearly all of the substantiated allegations (12 of 13) fall within the most recent three years.
- Operating tenure — The community has been licensed for about 4.8 years, so this concentration of complaint activity and Type A findings has emerged well within its operating history rather than being an isolated early or late event.
- 1.Can staff walk through what the 3 recent Type A findings involved and what corrective actions were verified afterward?
- 2.Which categories of allegations were substantiated in the past three years, and what changes were made in response?
- 3.Why have complaint investigations (23) so significantly outpaced routine inspections (2) in the recent period, and has that volume decreased more recently?
Source: California Department of Social Services (CDSS)
View inspection historyHide inspection history
- License number
- License #435202807
- License status
- Licensed
Full history on file
These totals cover the available license history, including older findings. Citation totals include inspections, complaint visits, and other visits.
- Inspection visits
- 3
- Complaint investigation visits
- 0
- Type A citations · most severe class
- 0
- Type B citations · administrative
- 1
- Substantiated allegations
- 0
Available reports · 44
Complaint investigation
Apr 9, 2026
Facility evaluation
Mar 24, 2026
Complaint investigation
Mar 10, 2026
Complaint investigation
Feb 25, 2026
Complaint investigation
Jan 6, 2026
1–5 of 44 reports
Monthly pricing
Total monthly costs depend on room type, select services, and the level of care needed.
Assisted LivingStarting at$4,500 / mo
- 1-Bedroom
- $4,500 / mo
- Studios
- $4,600 / mo
- Private Rooms
- $6,300 / mo
- 2-Bedroom
- $8,650 / mo
Care & support
Daily Care Services
9 services
- Medication management
- 24-hour supervision
- Diabetes / insulin management
- Incontinence care
- Non-ambulatory care
- Activities of daily living (ADL) assistance
- Bathing & dressing assistance
- Mobility assistance
- Wheelchair accessible
Specialized Care
4 services
- Dementia care
- Hospice agency partnership
- Respite / Short-term care
- Cognitive learning center
Memory Care
2 services
- Dementia-certified staff
- Specialized memory care activities
Daily life & programs
Spaces & services
Amenities
21 features
- Furnished units
- Emergency call system
- Pet Friendly
- Private bathroom
- Cable TV
- Kitchenette
- Air conditioning
- Wi-Fi / Internet
- Spa services
- Beauty salon / Barber
- Fireplace / Common fireplace
- Game room / Billiards
- Piano / Music room
- Movie theater / Media room
- Activity room
- Art studio / Craft room
- Library / Reading room
- Fitness center / Gym
- Housekeeping Included
- Laundry service / Dry cleaning
- Café / Bistro
Outdoor Spaces
5 features
- Walking paths
- Garden / Courtyard
- Patio seating areas
- Outdoor common space
- BBQ / Grill area
Dining Options
10 features
- Choice menu
- Vegetarian/Vegan Options
- Restaurant-style dining
- International cuisine
- Professional chef
- All-day / Flexible meal times
- Accommodates special diets
- Room service
- Altered-texture food options
- Private Dining Room
Transportation
2 features- Scheduled transportation
- Personal Vehicle Parking
Family & Visitors
2 features- Family support services
- Guest meals available
Community Services
4 features
- Move-in coordination
- Concierge services
- Grocery shopping & errands
- Maintenance services
Reviews
Online reputation
3.4Average RatingAveraged from 106 reviews published on other websites
AI review summary
Families consistently praise the warm, attentive frontline staff and clean, attractive setting, but should closely question ongoing staff turnover, rate increases, and inconsistent activities before committing.
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- Staff & care — Reviewers repeatedly describe caregivers, managers, and directors as warm, kind, attentive, and quick to help even during staffing shortages.
- Atmosphere & grounds — The community is frequently called clean, well-maintained, nicely renovated, and homelike, with spacious apartments and pleasant common areas.
- Dining — Many residents and families say the food is good to excellent, though a smaller number describe it as inconsistent or mediocre.
- Daily life & dignity — Families note that residents settle in well, make friends, and gain independence, with staff learning residents by name and treating them respectfully.
- Activities — Several reviewers highlight enjoyable activities like exercise classes, bingo, art, and music that support residents' well-being.
- Staff & care — Multiple reviews describe significant, repeated staff and management turnover, including chefs, activities directors, and executive directors, which some say has reduced consistency of care.
- Communication — Several families report unclear or delayed communication, especially around rent increases, care-level changes, and unmet expectations set during move-in.
- Financial transparency — A number of reviewers mention costs rising annually or additional care fees appearing after move-in that were not fully explained upfront, so families should clarify how pricing changes over time.
- Activities — Some reviews mention activities being scaled back or inconsistent during periods of short staffing, so families should ask about current staffing levels and activity calendars.
The rating above is averaged from reviews published on other websites. Reviews below are written by families on Senior Places.
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Languages spoken
Languages spoken
Around the neighborhood
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