Ivy Park at San Tomas

Ivy Park at San Tomas has accumulated a concerning compliance record during its three years of operation, with seven Type A citations (serious violations affecting resident safety or care) and five substantiated allegations across multiple state inspections and complaint investigations. The community has faced significantly more complaint investigations (18) than routine inspections (3), indicating ongoing regulatory attention, with roughly 11% of investigated allegations being substantiated by state reviewers. The Type A citations and substantiated allegations represent findings where state inspectors identified actual violations of regulations governing areas like resident care plans and medication management. Families should ask the community specifically which categories of allegations were substantiated and what corrective actions were taken and verified by the state. Given that this is a relatively new facility licensed in 2023, this pattern of regulatory findings during the early operating period warrants careful discussion with management about their quality improvement efforts and current compliance status.