San Jose, California
Ivy Park at San Tomas
Memory Care · Assisted Living
3930 Williams Road, San Jose, CA 95117
Ivy Park at San Tomas is a senior living community in San Jose offering assisted living and memory care in a small-scale, boutique-style setting.
- Licensed capacity
- 82 residents
Maximum licensed size, not current occupancy.
- Licensed since
- June 2023
License history may include previous operators.
State inspections
Review licensing, findings, and available inspection reports. A record is one part of understanding a community.
Findings to review
Complaint investigations · 3 years before our last check
- Type A citations
- 7
- Complaints with substantiated allegations
- 5
AI summary
Ivy Park at San Tomas has accumulated 7 Type A findings, the state's most severe citation class, and all 7 fall within the past three years of a 3.2-year licensed history, meaning the entire lifetime record is effectively recent.
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- Track record — Over 3.2 years of operation, the community has drawn 7 Type A findings (the most severe class, involving resident safety or care) and 4 Type B findings (administrative, such as paperwork or posting gaps), with no earlier period to compare against.
- Recent 3 years — Because the entire licensed history sits within the past three years, all 7 Type A and 4 Type B citations are current-window findings rather than an old pattern the community has since moved past.
- Complaints — Complaint investigations (18) far outnumber routine inspections (3), and of the 45 allegations investigated, 5 were substantiated, roughly 11%, while 31 were unsubstantiated and 9 unfounded.
- Operating tenure — With just over three years of licensed operation, this record represents the community's full track record to date, so there is no longer history to draw reassurance from or to weigh against these findings.
- 1.Can you walk through what led to each of the 7 Type A findings and what specific corrective actions were put in place?
- 2.Which categories of the 5 substantiated allegations were involved, and how has the community verified the corrective actions actually worked?
- 3.Given that complaint investigations have been frequent, what is the current process for how family or resident concerns get raised and resolved before they become formal complaints?
Source: California Department of Social Services (CDSS)
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- License number
- License #435202874
- License status
- Licensed
Full history on file
These totals cover the available license history, including older findings. Citation totals include inspections, complaint visits, and other visits.
- Inspection visits
- 3
- Complaint investigation visits
- 18
- Type A citations · most severe class
- 7
- Type B citations · administrative
- 4
- Substantiated allegations
- 5
Available reports · 28
Facility evaluation
May 11, 2026
Complaint investigation
May 11, 2026
Facility evaluation
Apr 22, 2026
Complaint investigation
Apr 22, 2026
Facility evaluation
Apr 9, 2026
1–5 of 28 reports
Monthly pricing
Total monthly costs depend on room type, select services, and the level of care needed.
Memory CareStarting at$5,995 / mo
- Shared Rooms
- $5,995 / mo
- Private Rooms
- $8,000 / mo
Care & support
Daily Care Services
10 services
- Medication management
- 24-hour supervision
- Diabetes / insulin management
- Incontinence care
- Non-ambulatory care
- Activities of daily living (ADL) assistance
- 24-hour nursing
- Bathing & dressing assistance
- Wheelchair accessible
- Mobility assistance
Specialized Care
3 services
- Respite / Short-term care
- Dementia care
- Cognitive learning center
Memory Care
2 services
- Dementia-certified staff
- Specialized memory care activities
Daily life & programs
Spaces & services
Amenities
20 features
- Furnished units
- Emergency call system
- Pet Friendly
- Private bathroom
- Cable TV
- Kitchenette
- Air conditioning
- Wi-Fi / Internet
- Fitness center / Gym
- Spa services
- Game room / Billiards
- Movie theater / Media room
- Activity room
- Art studio / Craft room
- Library / Reading room
- Housekeeping Included
- Laundry service / Dry cleaning
- Fireplace / Common fireplace
- Beauty salon / Barber
- Café / Bistro
Outdoor Spaces
6 features
- Walking paths
- Garden / Courtyard
- Outdoor common space
- BBQ / Grill area
- Patio seating areas
- Raised garden beds
Dining Options
11 features
- Professional chef
- Restaurant-style dining
- Vegetarian/Vegan Options
- Private Dining Room
- International cuisine
- Room service
- All-day / Flexible meal times
- Locally-inspired cuisine
- Accommodates special diets
- Choice menu
- Altered-texture food options
Transportation
2 features- Scheduled transportation
- Personal Vehicle Parking
Family & Visitors
2 features- Family support services
- Guest meals available
Community Services
4 features
- Move-in coordination
- Concierge services
- Grocery shopping & errands
- Maintenance services
Reviews
Online reputation
4.7Average RatingAveraged from 19 reviews published on other websites
AI review summary
Most families praise attentive, warm memory care staff and strong food and activities, but a recent ownership transition brought staffing turnover and inconsistency worth asking about.
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- Staff & care — Reviewers repeatedly describe staff as caring, attentive, and quick to build trusting, comforting relationships with residents who have dementia.
- Dining — The food is consistently called excellent, with a chef praised for using fresh ingredients and accommodating individual needs.
- Activities — Families note engaging, well-matched activities and a Lavender Program that many say helped residents who were initially expected not to participate become involved.
- Atmosphere & grounds — The community is frequently described as bright, clean, spacious, and thoughtfully designed with wide hallways and pleasant outdoor patios.
- Communication — Several reviewers say staff proactively provide updates on residents' condition and are available to answer questions at all hours.
- Staff & care — A few reviews describe short-staffing, delayed morning care, and difficulty getting help with OTC medications or coordinating doctor visits, so ask how staffing gaps are handled during illness or turnover.
- Communication — One family reported confusion between the website and contract terms and unclear procedures during a leadership transition, so it's worth confirming current policies in writing.
- Financial transparency — A reviewer advised double-checking all costs for respite stays, suggesting families should verify fee structures and any charges tied to care-level changes.
- Staff & care — One critical review questioned the credentials of medication technicians in memory care, so families should ask directly about staff certifications and training for administering medications.
The rating above is averaged from reviews published on other websites. Reviews below are written by families on Senior Places.
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Languages spoken
Languages spoken
Around the neighborhood
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