Heatherfield Inn

Heatherfield Inn's compliance record over nearly six years of operation shows multiple serious violations and substantiated concerns that warrant careful family consideration. The community has received 5 Type A citations (serious violations affecting resident safety or care) and 12 Type B citations (administrative or non-serious findings) across 5 routine inspections, indicating recurring issues with areas like resident care plans and medication management that state inspectors examine. Additionally, 2 allegations have been substantiated out of 14 total investigated complaints, representing roughly 14% of investigated concerns—families should ask the community which specific categories of allegations were substantiated and what corrective actions were taken and verified. The recent three-year period continues to show active compliance concerns, with 1 Type A citation and 2 substantiated allegations occurring as recently as 2024 and 2025. While this is a small 9-bed facility where some findings might be expected due to the intimate care setting, the pattern of serious citations alongside substantiated complaints suggests ongoing challenges with regulatory compliance. The equal number of complaint investigations and routine inspections also indicates heightened regulatory attention to this community.