San Jose, California
Excelsior Healthcare Center
Assisted Living
5359 Birch Grove Drive, San Jose, CA 95123
Excelsior Healthcare Center is a six-bed assisted living community in San Jose, California, offering personalized care in an intimate residential setting.
- Licensed capacity
- 6 residents
Maximum licensed size, not current occupancy.
- Licensed since
- June 2020
License history may include previous operators.
State inspections
Review licensing, findings, and available inspection reports. A record is one part of understanding a community.
Findings to review
Complaint investigations · 3 years before our last check
- Type A citations
- 2
- Complaints with substantiated allegations
- 1
AI summary
Over 6.1 years of operation, Excelsior Healthcare Center has accumulated 6 Type A findings (the state's most severe citation class, tied to resident safety or care) and 5 Type B findings (administrative, paperwork-level issues), with 2 of the Type A findings occurring within the past three years.
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- Track record — The lifetime total of 6 Type A and 5 Type B findings over roughly six years is a notable concentration for a small 6-bed home, and the record warrants a direct conversation with staff about what occurred and how it was addressed.
- Recent 3 years — Two Type A findings were issued within the past three years, alongside a substantially higher volume of inspection activity (14 dated inspections) than in the community's earlier years, meaning the record is far from static and deserves a close look at the most recent cycles specifically.
- Complaints — Five complaint investigations have been filed over the licensed period, with 1 substantiated, 2 unsubstantiated, and 3 unfounded, a roughly 17% substantiation rate; the substantiated case falls within the recent three-year window rather than being an older, resolved matter.
- Operating tenure — At just over six years licensed, Excelsior has a moderate operating history — enough inspection cycles to establish a pattern, but the recent uptick in both inspections and findings suggests the pattern may still be evolving.
- 1.Can you walk through what led to each of the 6 Type A citations, including the 2 issued in the past three years, and what corrective actions were taken?
- 2.What was the nature of the substantiated allegation from the recent complaint investigation, and how was it resolved and verified by the state?
- 3.Given the increase in inspection frequency over the past year, is the community currently under any heightened monitoring or corrective action plan?
Source: California Department of Social Services (CDSS)
View inspection historyHide inspection history
- License number
- License #435202758
- License status
- Licensed
Full history on file
These totals cover the available license history, including older findings. Citation totals include inspections, complaint visits, and other visits.
- Inspection visits
- 3
- Complaint investigation visits
- 5
- Type A citations · most severe class
- 6
- Type B citations · administrative
- 5
- Substantiated allegations
- 1
Available reports · 19
Facility evaluation
Apr 22, 2026
Facility evaluation
Jan 14, 2026
Facility evaluation
Oct 23, 2025
Facility evaluation
Aug 13, 2025
Facility evaluation
Jun 23, 2025
1–5 of 19 reports
Monthly pricing
Total monthly costs depend on room type, select services, and the level of care needed.
Assisted LivingStarting at$4,000 / mo
- Shared Rooms
- $4,000 / mo
- Private Rooms
- $5,200 / mo
Care & support
Daily Care Services
7 services
- Medication management
- Bathing & dressing assistance
- 24-hour supervision
- Activities of daily living (ADL) assistance
- Mobility assistance
- Non-ambulatory care
- Wheelchair accessible
Daily life & programs
Spaces & services
Amenities
4 features
- Furnished units
- Emergency call system
- Housekeeping Included
- Laundry service / Dry cleaning
Outdoor Spaces
2 features- Garden / Courtyard
- Walking paths
Dining Options
2 features- All-day / Flexible meal times
- Accommodates special diets
Community Services
1 feature- Move-in coordination
Reviews
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Languages spoken
Languages spoken
Around the neighborhood
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Senior Places is not affiliated with, endorsed by, or operated by Excelsior Healthcare Center. This profile was compiled from publicly available sources and has not been verified or approved by the community. Pricing, availability, and services may have changed.
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