San Jose, California
Carlton Senior Living San Jose
Assisted Living · Memory Care · Independent Living
380 Branham Lane, San Jose, CA 95136
Carlton Senior Living San Jose offers independent living, assisted living, and memory care at 380 Branham Lane near Martial Cottle Park in San Jose.
- Licensed capacity
- 183 residents
Maximum licensed size, not current occupancy.
- Licensed since
- September 1999
License history may include previous operators.
State inspections
Review licensing, findings, and available inspection reports. A record is one part of understanding a community.
State record available
Complaint investigations · 3 years before our last check
- Type A citations
- 1
- Complaints with substantiated allegations
- 1
AI summary
Across nearly 27 years of operation, Carlton Senior Living San Jose has accumulated just 1 Type A finding (the most severe citation class, tied to resident safety or care) and 2 Type B administrative findings, with that single Type A finding occurring within the past three years.
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- Track record — Over almost three decades of licensed operation, the community has drawn only one serious citation and two minor administrative ones, a light footprint for a community of this size and tenure.
- Recent 3 years — The one Type A finding on record falls within the most recent three-year window, alongside an active inspection and complaint cadence, so it is worth understanding as a recent event rather than a distant one.
- Complaints — Ten complaint investigations have been logged over the licensed period against only 4 lifetime inspections, though only 1 of those 10 allegations was substantiated (about 8%), with the rest unfounded or unsubstantiated.
- Operating tenure — Nearly 27 years of continuous licensing gives strong confidence in reading this as a generally stable record rather than a small or new sample.
Source: California Department of Social Services (CDSS)
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- License number
- License #435200727
- License status
- Licensed
Full history on file
These totals cover the available license history, including older findings. Citation totals include inspections, complaint visits, and other visits.
- Inspection visits
- 4
- Complaint investigation visits
- 10
- Type A citations · most severe class
- 1
- Type B citations · administrative
- 2
- Substantiated allegations
- 1
Available reports · 22
Facility evaluation
May 20, 2026
Complaint investigation
Jan 28, 2026
Facility evaluation
Jan 23, 2026
Complaint investigation
Jan 9, 2026
Facility evaluation
Sep 15, 2025
1–5 of 22 reports
Monthly pricing
Total monthly costs depend on room type, select services, and the level of care needed.
Assisted LivingStarting at$4,895 / mo
- Studios
- $4,895 / mo
- 1-Bedroom
- $6,595 / mo
- 2-Bedroom
- $8,995 / mo
Independent LivingStarting at$4,895 / mo
- Studios
- $4,895 / mo
- 1-Bedroom
- $6,595 / mo
- 2-Bedroom
- $8,995 / mo
Memory CareStarting at$8,595 / mo
- Shared Rooms
- $8,595 / mo
Care & support
Daily Care Services
15 services
- Medication management
- 24-hour supervision
- Hearing assistive devices
- Activities of daily living (ADL) assistance
- Bathing & dressing assistance
- Wheelchair accessible
- Mobility assistance
- Blood sugar monitoring
- Diabetes / insulin management
- Two-person transfers
- Incontinence care
- Catheter care
- Non-ambulatory care
- Colostomy bag care
- G-tube / Feeding tube care
Mobility Support
1 service
- Mechanical transfers
Specialized Care
6 services
- Respite / Short-term care
- Parkinson's program
- Behavioral support
- Wound care
- Hospice agency partnership
- Dementia care
Memory Care
2 services
- Dementia-certified staff
- Specialized memory care activities
Daily life & programs
Spaces & services
Amenities
22 features
- Furnished units
- Emergency call system
- Pet Friendly
- Private bathroom
- Cable TV
- Kitchenette
- Air conditioning
- Wi-Fi / Internet
- Fireplace / Common fireplace
- Elevator access
- Piano / Music room
- Game room / Billiards
- Movie theater / Media room
- Activity room
- Art studio / Craft room
- Library / Reading room
- Fitness center / Gym
- Spa services
- Beauty salon / Barber
- Housekeeping Included
- Laundry service / Dry cleaning
- Café / Bistro
Outdoor Spaces
4 features
- Garden / Courtyard
- Patio seating areas
- Outdoor common space
- Walking paths
Dining Options
7 features
- Kosher meals available
- All-day / Flexible meal times
- Accommodates special diets
- Choice menu
- Professional chef
- Restaurant-style dining
- Vegetarian/Vegan Options
Transportation
2 features- Scheduled transportation
- Personal Vehicle Parking
Family & Visitors
1 feature- Family support services
Community Services
4 features
- Move-in coordination
- Concierge services
- Postal / Mail services
- Maintenance services
Reviews
Online reputation
3.2Average RatingAveraged from 33 reviews published on other websites
AI review summary
Many families praise the clean, welcoming atmosphere and caring staff, but recurring reports of understaffing and inadequate memory care supervision warrant careful questions before committing.
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- Atmosphere & grounds — Reviewers consistently describe the community as beautiful, clean, and welcoming, with attractive grounds, trees, and outdoor gazebo areas.
- Staff & care — Many families highlight friendly, attentive staff who know residents and families by name and go out of their way to help with transitions and daily needs.
- Dining — Meals are frequently praised as tasty and varied, with a salad bar, flexible eating times, and food residents genuinely enjoy.
- Daily life & dignity — Families appreciate personal touches like allowing pets, engaging activities such as bingo, and staff checking in on residents each morning.
- Staff & care — Multiple reviews describe insufficient staffing, especially on weekends and in memory care, leading to safety incidents, missed bathroom assistance, and inadequate supervision of residents who can walk.
- Communication — Some families report slow or absent management follow-up on complaints, disorganization, and missing personal belongings that were never resolved.
- Financial transparency — A few reviewers describe being charged for services, like medication monitoring, that they felt were not actually being performed, raising questions about how add-on fees are justified.
- Value & pricing — Ask directly how costs scale with increasing care needs, since several reviews note the community is expensive relative to the level of care received.
The rating above is averaged from reviews published on other websites. Reviews below are written by families on Senior Places.
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