Caring Hands Residential Living II

Caring Hands Residential Living II has accumulated a concerning compliance record during its six-year operating period, with six Type A citations (serious violations affecting resident safety or care) and 20 Type B citations (administrative or non-serious findings) across four routine inspections. The community has also had one substantiated allegation out of three total complaints investigated, meaning roughly one-third of investigated allegations were upheld. The pattern shows ongoing compliance challenges, as the most recent complaint investigation in 2023 resulted in both a Type A citation and a substantiated allegation, indicating that serious issues have persisted into the recent period. For a small six-bed facility, this level of citations across areas like resident care plans and medication management suggests systemic concerns rather than isolated incidents. Families should ask the community specifically what category of allegation was substantiated, what corrective actions were implemented and verified by the state, and how they have addressed the underlying causes of the Type A violations. Given the recent serious findings, families should also inquire about any changes in management, staffing, or operational procedures since the 2023 violations.