San Jose, California
Belmont Village Senior Living Los Gatos
Assisted Living · Memory Care
5121 Union Avenue, San Jose, CA 95124
Belmont Village Los Gatos, located at 5121 Union Avenue in San Jose, offers assisted living and memory care, including Circle of Friends early memory care for mild cognitive impairment and advanced memory care for more significant dementia.
- Licensed capacity
- 175 residents
Maximum licensed size, not current occupancy.
- Licensed since
- March 2022
License history may include previous operators.
State inspections
Review licensing, findings, and available inspection reports. A record is one part of understanding a community.
Findings to review
Complaint investigations · 3 years before our last check
- Type A citations
- 3
- Complaints with substantiated allegations
- 2
AI summary
Over 4.4 years of licensure, Belmont Village Los Gatos has accumulated 4 Type A findings — the state's most severe citation class, tied to resident safety or care — with 3 of those 4 occurring within just the past three years alongside a rise in inspection activity.
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- Track record — The lifetime total of 4 Type A findings and 1 Type B (administrative) citation over a relatively short 4.4-year licensed period is a meaningful concentration of severe findings for a community of this size and tenure.
- Recent 3 years — 3 of the 4 Type A citations and the single Type B citation were issued within the past three years, and the pace of inspections also increased sharply in that window, indicating this is an active pattern rather than a settled or improving trajectory.
- Complaints — 5 complaint investigations have been filed over the license period, with 4 of the resulting allegations substantiated and only 2 unsubstantiated and 3 unfounded — a substantiation rate of roughly 44%, which is a notable share worth understanding in detail.
- Operating tenure — With only 4.4 years of operating history and 4 inspections plus 5 complaint investigations on record, the sample size is still relatively small, so each finding carries more weight in the overall picture than it would for a longer-tenured community.
- 1.Can you walk through the specifics of the 3 Type A citations issued in the past three years, and what corrective actions were taken and verified by the state?
- 2.Which categories of allegations were substantiated among the 4 confirmed cases, and what changes were made in response?
- 3.Given the increase in inspection frequency recently, is the community currently under any heightened state monitoring or a corrective action plan?
Source: California Department of Social Services (CDSS)
View inspection historyHide inspection history
- License number
- License #435202856
- License status
- Licensed
Full history on file
These totals cover the available license history, including older findings. Citation totals include inspections, complaint visits, and other visits.
- Inspection visits
- 4
- Complaint investigation visits
- 5
- Type A citations · most severe class
- 4
- Type B citations · administrative
- 1
- Substantiated allegations
- 4
Available reports · 16
Facility evaluation
Mar 17, 2026
Facility evaluation
Mar 13, 2026
Facility evaluation
Nov 20, 2025
Complaint investigation
Oct 7, 2025
Facility evaluation
Oct 7, 2025
1–5 of 16 reports
Monthly pricing
Total monthly costs depend on room type, select services, and the level of care needed.
Assisted LivingStarting at$7,525 / mo
- Studios
- $7,525 / mo
Memory CareStarting at$11,550 / mo
- Private Rooms
- $11,550 / mo
Care & support
Daily Care Services
9 services
- Medication management
- 24-hour supervision
- Diabetes / insulin management
- Incontinence care
- Non-ambulatory care
- Activities of daily living (ADL) assistance
- Bathing & dressing assistance
- Wheelchair accessible
- Mobility assistance
Specialized Care
2 services
- Hospice agency partnership
- Dementia care
Memory Care
2 services
- Dementia-certified staff
- Specialized memory care activities
Daily life & programs
Spaces & services
Amenities
21 features
- Furnished units
- Emergency call system
- Pet Friendly
- Private bathroom
- Cable TV
- Kitchenette
- Air conditioning
- Wi-Fi / Internet
- Fireplace / Common fireplace
- Game room / Billiards
- Piano / Music room
- Movie theater / Media room
- Art studio / Craft room
- Fitness center / Gym
- Beauty salon / Barber
- Housekeeping Included
- Laundry service / Dry cleaning
- Activity room
- Library / Reading room
- Café / Bistro
- Guest suites
Outdoor Spaces
6 features
- Walking paths
- Garden / Courtyard
- Patio seating areas
- Outdoor common space
- BBQ / Grill area
- Raised garden beds
Dining Options
6 features
- All-day / Flexible meal times
- Accommodates special diets
- Choice menu
- Restaurant-style dining
- Private Dining Room
- Professional chef
Transportation
2 features- Scheduled transportation
- Personal Vehicle Parking
Family & Visitors
1 feature- Guest meals available
Community Services
2 features- Move-in coordination
- Concierge services
Reviews
Online reputation
4.7Average RatingAveraged from 41 reviews published on other websites
AI review summary
Belmont Village Los Gatos impresses with upscale facilities and generally warm staff, but families should ask about caregiver consistency, staff training, and nighttime care practices before enrolling.
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- Atmosphere & grounds — Reviewers repeatedly describe the community as new, high-end, and beautifully appointed, with some comparing it to a Ritz Carlton.
- Staff & care — Many families praise staff as friendly, professional, and respectful, with management described as easy to work with and quick to take ownership of issues.
- Dining — Several residents and families report enjoying the food and find dining staff attentive, though experiences vary.
- Value & pricing — A few reviewers note the community is expensive but feel it is worth the cost given the quality of the environment and services.
- Staff & care — Some reviews cite high caregiver turnover and inconsistent training, including a serious account of nighttime caregivers disturbing and mishandling a resident, so families should ask how caregiver training and night-shift supervision are handled.
- Dining — Food quality is described inconsistently, ranging from good to average to cold, bland, and over-salted, so it's worth asking how dining consistency is monitored.
- Communication — At least one family mentioned inconsistent updates on their loved one's status, so families should clarify how regularly staff communicate with families about care changes.
The rating above is averaged from reviews published on other websites. Reviews below are written by families on Senior Places.
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