San Gabriel, California
Henrietta's Home
Assisted Living · Memory Care · Residential Care
131 Segovia Avenue, San Gabriel, CA 91775
Henrietta's Home is a board and care facility in San Gabriel, CA offering assisted living, memory care, and residential care in a small, home-like setting.
- Licensed capacity
- 6 residents
Maximum licensed size, not current occupancy.
- Licensed since
- August 2022
License history may include previous operators.
State inspections
Review licensing, findings, and available inspection reports. A record is one part of understanding a community.
Findings to review
Complaint investigations · 3 years before our last check
- Type A citations
- 2
- Complaints with substantiated allegations
- 2
AI summary
Over four years of licensure, Henrietta's Home has accumulated 10 Type A findings — the state's most severe citation class for resident safety or care — with 2 of those occurring within the past three years, alongside 8 complaint investigations that resulted in 5 substantiated allegations.
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- Track record — Ten Type A findings and six Type B (administrative) findings over four years of operation is a substantial volume for a 6-bed home, and the family should ask directly about what each Type A citation involved and how it was resolved.
- Recent 3 years — Two Type A and two Type B citations occurred within the past three years, meaning the concerns are not confined to the facility's early history — the most recent inspection was July 2025.
- Complaints — Eight complaint investigations against only three routine inspections is a notably high ratio, and roughly 31% of investigated allegations were substantiated, with 3 of the 5 substantiated allegations falling in the recent window.
- Operating tenure — Licensed since August 2022, this home has just over four years of history and seven dated visits, giving a reasonably established but still relatively short track record to weigh against the finding count.
- 1.Can you walk through what each of the 10 Type A citations involved and what corrective actions were taken and verified by the state?
- 2.Which categories of allegations were substantiated, and what changes were made to prevent recurrence?
- 3.Given that complaint investigations have outnumbered routine inspections, what has prompted the volume of complaints and how does the home respond to them?
Source: California Department of Social Services (CDSS)
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- License number
- License #198603585
- License status
- Licensed
Full history on file
These totals cover the available license history, including older findings. Citation totals include inspections, complaint visits, and other visits.
- Inspection visits
- 3
- Complaint investigation visits
- 8
- Type A citations · most severe class
- 10
- Type B citations · administrative
- 6
- Substantiated allegations
- 5
Available reports · 11
Facility evaluation
Jul 24, 2025
Complaint investigation
Jan 10, 2025
Complaint investigation
Dec 18, 2024
Facility evaluation
Aug 20, 2024
Complaint investigation
Feb 27, 2024
1–5 of 11 reports
Monthly pricing
Total monthly costs depend on room type, select services, and the level of care needed.
Assisted LivingStarting at$4,600 / mo
- Shared Rooms
- $4,600 / mo
- Private Rooms
- $6,100 / mo
Care & support
Daily Care Services
9 services
- Medication management
- 24-hour supervision
- Activities of daily living (ADL) assistance
- Bathing & dressing assistance
- Mobility assistance
- Non-ambulatory care
- Wheelchair accessible
- Incontinence care
- Diabetes / insulin management
Specialized Care
2 services
- Respite / Short-term care
- Dementia care
Memory Care
1 service
- Dementia-certified staff
Daily life & programs
Spaces & services
Amenities
7 features
- Furnished units
- Emergency call system
- Housekeeping Included
- Laundry service / Dry cleaning
- Pet Friendly
- Activity room
- Beauty salon / Barber
Outdoor Spaces
3 features- Garden / Courtyard
- Walking paths
- Outdoor common space
Dining Options
5 features
- Kosher meals available
- All-day / Flexible meal times
- Accommodates special diets
- Vegetarian/Vegan Options
- Professional chef
Transportation
2 features- Personal Vehicle Parking
- Scheduled transportation
Community Services
1 feature- Move-in coordination
Reviews
Online reputation
4.0Average RatingAveraged from 8 reviews published on other websites
AI review summary
Most families praise the small, home-like setting and attentive, loving staff, but a couple of recent reviews raise serious concerns about caregiver training and turnover worth investigating closely.
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- Staff & care — Many reviewers describe caregivers and administrators as attentive, warm, and treating residents like family, with several naming specific staff members for going above and beyond.
- Atmosphere & grounds — The small, quiet, home-like bungalow setting with only a handful of residents is repeatedly praised for offering more personalized, intimate care than larger facilities.
- Communication — Families mention receiving regular updates, texts, and photos from staff, along with administrators who were readily available to answer questions.
- Dining — Reviewers generally describe the food and menu as decent to good for their loved ones.
- Activities — Some reviewers note that the community plans holiday events and works with families to celebrate birthdays and other occasions.
- Staff & care — A more recent review describes high caregiver turnover, overworked staff, and specific incidents of mistakes and injuries, which families should ask about directly.
- Communication — One reviewer felt management presented an overly positive picture that didn't match the day-to-day reality, so it's worth probing beyond the sales pitch during a tour.
- Value & pricing — An older review suggests the low cost may come with undertrained caregivers, so families should verify current staff training and credentialing standards.
- Daily life & dignity — One visitor found residents were in more advanced stages of care need than expected and that only shared rooms were available, so families should confirm current room availability and resident care levels.
The rating above is averaged from reviews published on other websites. Reviews below are written by families on Senior Places.
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Languages spoken
Languages spoken
Around the neighborhood
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Senior Places is not affiliated with, endorsed by, or operated by Henrietta's Home. This profile was compiled from publicly available sources and has not been verified or approved by the community. Pricing, availability, and services may have changed.
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