San Francisco, California
Victorian Manor
Assisted Living
1444 McAllister Street, San Francisco, CA 94115
Victorian Manor is a family-owned assisted living community in San Francisco offering long-term assisted living, respite care, and hospice support.
- Licensed capacity
- 124 residents
Maximum licensed size, not current occupancy.
- Licensed since
- December 2006
License history may include previous operators.
State inspections
Review licensing, findings, and available inspection reports. A record is one part of understanding a community.
Findings in the state record
Complaint investigations · 3 years before our last check
- Type A citations
- 1
- Complaints with substantiated allegations
- 1
AI summary
Victorian Manor has accumulated 2 Type A findings (the most severe citation class, covering resident safety or care) over nearly 20 years of operation, with 1 of those occurring within the past three years alongside a substantiated complaint allegation.
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- Track record — Across almost two decades under the same license, the community has drawn 2 Type A findings and 6 Type B findings (administrative issues like paperwork or posting gaps), a light footprint relative to its long tenure but not a citation-free one.
- Recent 3 years — One of the two lifetime Type A findings falls within the past three years, tied to a complaint investigation, so this is not solely an old, resolved matter but something worth asking about directly.
- Complaints — Complaint investigations (7 lifetime) have run close to the number of routine inspections (4 lifetime), and of the 17 allegations reviewed only 1 was substantiated, a roughly 6% substantiation rate with the rest unsubstantiated or unfounded.
- Operating tenure — With more than 19 years of continuous licensure, the community has a long operating history against which these findings represent a small share of total inspection and complaint activity.
- 1.Can you walk us through what led to the Type A citation issued within the past three years and what corrective steps were verified afterward?
- 2.What was the substantiated allegation from the recent period, and what changes were made in response?
- 3.How does the community track and follow up on complaint investigations to prevent recurring issues?
Source: California Department of Social Services (CDSS)
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- License number
- License #385600360
- License status
- Licensed
Full history on file
These totals cover the available license history, including older findings. Citation totals include inspections, complaint visits, and other visits.
- Inspection visits
- 4
- Complaint investigation visits
- 7
- Type A citations · most severe class
- 2
- Type B citations · administrative
- 6
- Substantiated allegations
- 1
Available reports · 15
Facility evaluation
Dec 16, 2025
Facility evaluation
Nov 18, 2025
Facility evaluation
Dec 11, 2024
Complaint investigation
Feb 14, 2024
Complaint investigation
Dec 27, 2023
1–5 of 15 reports
Monthly pricing
Total monthly costs depend on room type, select services, and the level of care needed.
Assisted LivingStarting at$6,000 / mo
- Shared Rooms
- $6,000 / mo
- Private Rooms
- $10,000 / mo
Care & support
Daily Care Services
9 services
- Medication management
- Bathing & dressing assistance
- 24-hour supervision
- Activities of daily living (ADL) assistance
- Mobility assistance
- Diabetes / insulin management
- Incontinence care
- Non-ambulatory care
- Wheelchair accessible
Specialized Care
3 services
- Hospice agency partnership
- Respite / Short-term care
- Dementia care
Daily life & programs
Spaces & services
Amenities
17 features
- Furnished units
- Emergency call system
- Private bathroom
- Cable TV
- Kitchenette
- Air conditioning
- Wi-Fi / Internet
- Fitness center / Gym
- Spa services
- Piano / Music room
- Game room / Billiards
- Movie theater / Media room
- Activity room
- Art studio / Craft room
- Library / Reading room
- Housekeeping Included
- Laundry service / Dry cleaning
Outdoor Spaces
3 features- Walking paths
- Garden / Courtyard
- Outdoor common space
Dining Options
5 features
- Room service
- All-day / Flexible meal times
- Accommodates special diets
- Restaurant-style dining
- Professional chef
Transportation
1 feature- Scheduled transportation
Family & Visitors
1 feature- Family support services
Community Services
2 features- Move-in coordination
- Concierge services
Reviews
Online reputation
3.2Average RatingAveraged from 9 reviews published on other websites
AI review summary
Reviews are sharply divided between families who felt deeply cared for and others reporting serious neglect, so this community needs careful in-person vetting before committing.
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- Staff & care — Several families describe staff, both administrative and caregivers, as exceptionally attentive and compassionate, especially with residents facing dementia or sudden medical needs.
- Daily life & dignity — One long-term family felt their mother's quality of life was genuinely prioritized over three years of care.
- Staff & care — One review alleges serious lapses including infrequent bathing, a scalding injury, and recurring untreated UTIs, so families should ask directly about staffing ratios, hygiene protocols, and incident reporting.
- Dining — Food quality is repeatedly described as poor or unappetizing, so it's worth sampling a meal and asking about nutritional planning.
- Atmosphere & grounds — Multiple visitors noted an institutional, converted-nursing-home feel with worn furnishings and odd smells, so a current in-person tour is important to assess whether this has changed.
- Communication — A prospective family found staff vague when asked about specific levels of care offered, so it's worth clarifying how memory care and high-need residents are assessed and supported.
The rating above is averaged from reviews published on other websites. Reviews below are written by families on Senior Places.
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Languages spoken
Languages spoken
Around the neighborhood
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Senior Places is not affiliated with, endorsed by, or operated by Victorian Manor. This profile was compiled from publicly available sources and has not been verified or approved by the community. Pricing, availability, and services may have changed.
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