San Francisco, California
Sutro Heights Corporation
Assisted Living · Residential Care
659 45th Avenue, San Francisco, CA 94121
Sutro Heights Corporation in San Francisco offers assisted living and residential care in an intimate community of 14 beds.
- Licensed capacity
- 14 residents
Maximum licensed size, not current occupancy.
- Licensed since
- March 2021
License history may include previous operators.
State inspections
Review licensing, findings, and available inspection reports. A record is one part of understanding a community.
Findings to review
Complaint investigations · 3 years before our last check
- Type A citations
- 4
- Complaints with substantiated allegations
- 4
AI summary
Sutro Heights Corporation has accumulated 17 Type A findings — the state's most severe citation class, covering issues that affect resident safety or care — over 5.4 years of licensure, with 4 of those occurring within the past three years alongside a high rate of substantiated complaints.
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- Track record — Over its licensed period this 14-bed community has recorded 17 Type A and 27 Type B (administrative, paperwork and procedural) citations, a volume that is high relative to its size and short operating history.
- Recent 3 years — The past three years still show 4 Type A citations and 6 substantiated allegations, meaning the concerning pattern has continued into the recent period rather than resolving.
- Complaints — Complaint investigations (20) far outnumber routine inspections (4) over the community's history, and roughly 53% of investigated allegations were substantiated, indicating that many complaints have been found credible rather than dismissed.
- Operating tenure — With just over 5 years of licensure, this record reflects a relatively short operating history, so the volume of findings has accumulated in a shorter window than is typical for more established communities.
- 1.Which specific categories of allegations were substantiated in the past three years, and what corrective actions were taken and independently verified?
- 2.What changes has leadership made to staffing, training, or care protocols in response to the Type A citations issued during 2023 and 2024?
- 3.Are there any open or pending complaint investigations right now, and if so, what do they involve?
Source: California Department of Social Services (CDSS)
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- License number
- License #385601097
- License status
- Licensed
Full history on file
These totals cover the available license history, including older findings. Citation totals include inspections, complaint visits, and other visits.
- Inspection visits
- 4
- Complaint investigation visits
- 20
- Type A citations · most severe class
- 17
- Type B citations · administrative
- 27
- Substantiated allegations
- 28
Available reports · 24
Facility evaluation
Apr 1, 2026
Facility evaluation
Mar 17, 2026
Facility evaluation
Mar 6, 2025
Complaint investigation
Jul 25, 2024
Complaint investigation
Jul 25, 2024
1–5 of 24 reports
Monthly pricing
Total monthly costs depend on room type, select services, and the level of care needed.
Starting at $5,000 / month
Contact our team for room options and a personalized quote.
Care & support
Daily Care Services
8 services
- Medication management
- Bathing & dressing assistance
- 24-hour supervision
- Activities of daily living (ADL) assistance
- Mobility assistance
- Diabetes / insulin management
- Non-ambulatory care
- Wheelchair accessible
Specialized Care
1 service
- Respite / Short-term care
Daily life & programs
Spaces & services
Amenities
4 features
- Furnished units
- Emergency call system
- Housekeeping Included
- Laundry service / Dry cleaning
Outdoor Spaces
2 features- Walking paths
- Garden / Courtyard
Dining Options
2 features- All-day / Flexible meal times
- Accommodates special diets
Transportation
1 feature- Scheduled transportation
Community Services
1 feature- Move-in coordination
Reviews
Online reputation
3.8Average RatingAveraged from 6 reviews published on other websites
AI review summary
Sutro Heights offers structured activities and outings, but families should ask about accessibility given the stairs and escort requirements for residents.
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- Activities — Residents take part in scheduled activities and exercise, including art projects.
- Daily life & dignity — Transport pickup for day programs helps residents stay engaged outside the home.
- Atmosphere & grounds — The outside patio is only accessible via stairs, which could be difficult for residents with mobility limitations.
- Staff & care — Residents are not allowed to leave the house unescorted, so families should ask how staff balance safety with independence.
- Value & pricing — The review does not address costs or fee structure, so families should confirm pricing and what is included on a tour.
The rating above is averaged from reviews published on other websites. Reviews below are written by families on Senior Places.
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Languages spoken
Languages spoken
Around the neighborhood
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Senior Places is not affiliated with, endorsed by, or operated by Sutro Heights Corporation. This profile was compiled from publicly available sources and has not been verified or approved by the community. Pricing, availability, and services may have changed.
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