San Francisco, California
Kokoro Assisted Living
Assisted Living
1881 Bush Street, San Francisco, CA 94109
Kokoro Assisted Living is a nonprofit assisted and independent living community located in San Francisco's Japantown, offering apartments with a bathroom, kitchenette, and emergency call system.
- Licensed capacity
- 61 residents
Maximum licensed size, not current occupancy.
- Licensed since
- October 2003
License history may include previous operators.
State inspections
Review licensing, findings, and available inspection reports. A record is one part of understanding a community.
No recent serious complaint findings
Complaint investigations · 3 years before our last check
- Type A citations
- 0
- Complaints with substantiated allegations
- 0
AI summary
Kokoro Assisted Living shows no Type A findings across more than 22 years of operation, with only administrative-level citations on record and a clean, quiet recent stretch.
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- Track record — Over more than two decades of licensure, the community has accumulated four Type B administrative citations (paperwork, posting, or minor procedural gaps) and zero Type A citations, the state's most severe class tied to resident safety or care.
- Recent 3 years — The past three years show five inspections and just one complaint investigation, none of which resulted in any citations or substantiated allegations, suggesting a steady and currently clean stretch.
- Complaints — Of the three complaint investigations over the full licensed period, three allegations were substantiated out of seven total allegations reviewed, a roughly 43% substantiation rate, though none of the substantiated cases fall within the recent three-year window.
- Operating tenure — More than 22 years of continuous licensure gives this record substantial weight, and the absence of any Type A findings across that span, alongside a clean recent inspection history covering life safety and care plan review, is a meaningful signal.
Source: California Department of Social Services (CDSS)
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- License number
- License #385600235
- License status
- Licensed
Full history on file
These totals cover the available license history, including older findings. Citation totals include inspections, complaint visits, and other visits.
- Inspection visits
- 4
- Complaint investigation visits
- 3
- Type A citations · most severe class
- 0
- Type B citations · administrative
- 4
- Substantiated allegations
- 3
Available reports · 13
Complaint investigation
Nov 10, 2025
Facility evaluation
Oct 3, 2025
Facility evaluation
Sep 22, 2025
Facility evaluation
Oct 10, 2024
Facility evaluation
Mar 12, 2024
1–5 of 13 reports
Monthly pricing
Total monthly costs depend on room type, select services, and the level of care needed.
Assisted LivingStarting at$6,559 / mo
- Studios
- $6,559 / mo
- 1-Bedroom
- $8,313 / mo
Care & support
Daily Care Services
8 services
- Medication management
- Bathing & dressing assistance
- 24-hour supervision
- Activities of daily living (ADL) assistance
- Mobility assistance
- Incontinence care
- Non-ambulatory care
- Wheelchair accessible
Specialized Care
2 services
- Respite / Short-term care
- Dementia care
Daily life & programs
Spaces & services
Amenities
18 features
- Furnished units
- Emergency call system
- Pet Friendly
- Private bathroom
- Cable TV
- Kitchenette
- Air conditioning
- Wi-Fi / Internet
- Fitness center / Gym
- Spa services
- Game room / Billiards
- Movie theater / Media room
- Activity room
- Art studio / Craft room
- Library / Reading room
- Housekeeping Included
- Laundry service / Dry cleaning
- Chapel / Meditation room
Outdoor Spaces
3 features- Walking paths
- Garden / Courtyard
- Outdoor common space
Dining Options
6 features
- All-day / Flexible meal times
- Accommodates special diets
- Restaurant-style dining
- Professional chef
- Family-style / Communal dining
- International cuisine
Transportation
1 feature- Scheduled transportation
Family & Visitors
1 feature- Family support services
Community Services
2 features- Move-in coordination
- Concierge services
Reviews
Online reputation
4.4Average RatingAveraged from 16 reviews published on other websites
AI review summary
Kokoro offers a warm, culturally distinctive Japanese community near Japantown, but a cluster of serious older reviews about understaffing, neglect, and poor communication means families should investigate current staffing and care practices closely before enrolling.
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- Atmosphere & grounds — Reviewers consistently highlight the unique Japanese cultural setting near Japantown SF, with bilingual staff and Japanese cultural activities that make residents and families feel at home.
- Staff & care — Many reviewers, especially in recent years, describe staff as friendly, accommodating, and caring, with some praising specific staff like the activities director and staff nurse by name.
- Dining — Kokoro offers both Western and Japanese menu options at each meal, though some reviewers feel the food skews too high in carbs for residents managing diabetes.
- Daily life & dignity — Recent touring families describe clean, good-sized studio rooms with air conditioning, though some note darker hallways and street-facing rooms are noisier.
- Staff & care — Several older reviews describe serious understaffing, unresponsive or sleeping night staff, missed medications, and delayed hospital transfers, so families should ask directly about current staffing ratios and overnight coverage.
- Communication — Multiple reviewers reported that management was slow to disclose incidents like break-ins and gave vague or evasive answers, so it's worth asking how the community currently handles incident reporting and family communication.
- Financial transparency — A few reviewers mentioned having to hire private caregivers on top of Kokoro's fees to fill care gaps, so families should clarify exactly what services and staffing levels are included at each care tier.
- Daily life & dignity — Some past reviews described residents not being properly bathed, changed, or treated with dignity, which is worth directly asking current staff and families about on a tour.
The rating above is averaged from reviews published on other websites. Reviews below are written by families on Senior Places.
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Languages spoken
Languages spoken
Around the neighborhood
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