San Francisco, California
Ivy Park at Cathedral Hill
Assisted Living · Memory Care · Independent Living
1550 Sutter Street, San Francisco, CA 94109
Ivy Park at Cathedral Hill in San Francisco offers assisted living, memory care, and independent living in a larger community with 210 licensed beds.
- Licensed capacity
- 210 residents
Maximum licensed size, not current occupancy.
- Licensed since
- February 2018
License history may include previous operators.
State inspections
Review licensing, findings, and available inspection reports. A record is one part of understanding a community.
Findings to review
Complaint investigations · 3 years before our last check
- Type A citations
- 5
- Complaints with substantiated allegations
- 5
AI summary
Ivy Park at Cathedral Hill has accumulated 17 Type A findings (the state's most severe citation class, covering resident safety and care) over 8.5 years of operation, with 5 of those occurring in the past three years alongside 7 substantiated allegations, so this is a record worth discussing directly with the…
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community.
- Track record — Across 8.5 years of licensure, the community has drawn 17 Type A and 15 Type B (administrative) citations, a volume that stands out for a single campus and points to a recurring pattern rather than an isolated incident.
- Recent 3 years — The past three years still show 5 Type A citations and 7 substantiated allegations, so this is not a closed chapter from years ago — the concerning pattern has continued into the recent record.
- Complaints — 27 complaint investigations against only 4 lifetime inspections is a heavy complaint load, and roughly a third of all investigated allegations (16 of 49) were substantiated, meaning families' concerns were confirmed at a notable rate.
- Operating tenure — At 210 beds and 8.5 years of operation, the community has had ample scale and time to establish a track record, and that longer history is what makes the recent clustering of findings more informative than it would be for a newer, smaller operator.
- 1.Which specific categories of care or safety were involved in the Type A citations issued in the past three years, and what corrective actions were verified by the state?
- 2.Of the 16 substantiated allegations, which categories came up most often, and what changes has the community made in response?
- 3.Given the high volume of complaint investigations relative to inspections, what is the community doing to address the underlying causes of complaints rather than individual incidents?
Source: California Department of Social Services (CDSS)
View inspection historyHide inspection history
- License number
- License #385600429
- License status
- Licensed
Full history on file
These totals cover the available license history, including older findings. Citation totals include inspections, complaint visits, and other visits.
- Inspection visits
- 4
- Complaint investigation visits
- 27
- Type A citations · most severe class
- 17
- Type B citations · administrative
- 15
- Substantiated allegations
- 16
Available reports · 41
Facility evaluation
May 13, 2026
Facility evaluation
Feb 26, 2026
Facility evaluation
Feb 25, 2026
Complaint investigation
Feb 18, 2026
Facility evaluation
Jan 29, 2026
1–5 of 41 reports
Monthly pricing
Total monthly costs depend on room type, select services, and the level of care needed.
Assisted LivingStarting at$6,495 / mo
- 1-Bedroom
- $6,495 / mo
- Studios
- $7,395 / mo
Independent LivingStarting at$7,395 / mo
- Studios
- $7,395 / mo
Memory CareStarting at$7,095 / mo
- Shared Rooms
- $7,095 / mo
- Private Rooms
- $8,895 / mo
Care & support
Daily Care Services
8 services
- Medication management
- 24-hour supervision
- Incontinence care
- Non-ambulatory care
- Activities of daily living (ADL) assistance
- Bathing & dressing assistance
- Wheelchair accessible
- Mobility assistance
Specialized Care
4 services
- Hospice agency partnership
- Respite / Short-term care
- Dementia care
- Cognitive learning center
Memory Care
2 services
- Dementia-certified staff
- Specialized memory care activities
Daily life & programs
Spaces & services
Amenities
20 features
- Furnished units
- Emergency call system
- Private bathroom
- Cable TV
- Kitchenette
- Air conditioning
- Wi-Fi / Internet
- Fitness center / Gym
- Spa services
- Game room / Billiards
- Movie theater / Media room
- Activity room
- Art studio / Craft room
- Library / Reading room
- Housekeeping Included
- Laundry service / Dry cleaning
- Pet Friendly
- Beauty salon / Barber
- Piano / Music room
- Café / Bistro
Outdoor Spaces
6 features
- Walking paths
- Garden / Courtyard
- Outdoor common space
- BBQ / Grill area
- Patio seating areas
- Raised garden beds
Dining Options
11 features
- Restaurant-style dining
- Professional chef
- Vegetarian/Vegan Options
- Private Dining Room
- International cuisine
- Room service
- Kosher meals available
- All-day / Flexible meal times
- Locally-inspired cuisine
- Accommodates special diets
- Altered-texture food options
Transportation
2 features- Scheduled transportation
- Personal Vehicle Parking
Family & Visitors
2 features- Family support services
- Guest meals available
Community Services
3 features- Move-in coordination
- Concierge services
- Grocery shopping & errands
Reviews
Online reputation
4.3Average RatingAveraged from 52 reviews published on other websites
AI review summary
Families consistently praise the attentive, friendly staff and vibrant activities at Ivy Park, but should carefully verify how care fees are calculated to avoid billing surprises.
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- Staff & care — Reviewers repeatedly describe front desk staff, caregivers, and management as warm, attentive, and knowledgeable about residents by name, contributing to a strong sense of safety and community.
- Activities — Daily activities, films, live music, outdoor concerts, and shuttle trips to shops or events are frequently highlighted as a major strength of the community.
- Dining — Meals are generally described as healthy, varied, and delicious, with printed weekly menus and a bistro offering snacks and drinks throughout the day.
- Atmosphere & grounds — The facility is often called clean, beautiful, and well maintained, with spacious updated rooms, kitchenettes, and a convenient parking garage praised by visitors.
- Communication — Several reviewers note that sales staff and directors are highly responsive and take time to answer questions, easing the move-in process.
- Financial transparency — Multiple reviewers describe confusing invoices, unexplained overcharges, or care fees that rose far above initial estimates, so families should ask for a detailed breakdown of how care levels are priced and billed.
- Communication — While sales staff are praised, several reviewers say care coordinators and accounting staff are slow to respond to billing disputes or care plan questions, so it's worth asking how escalations are handled.
- Cleanliness & maintenance — A few reviews mention recurring issues with elevators, washers and dryers, and Wi-Fi going out of service, which is worth confirming has improved.
- Value & pricing — Reviewers note that costs are on the higher end and can increase significantly as care needs grow, so families should clarify how fees escalate with higher levels of care before committing.
The rating above is averaged from reviews published on other websites. Reviews below are written by families on Senior Places.
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Languages spoken
Languages spoken
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