Ivy Park at Cathedral Hill

Ivy Park at Cathedral Hill has accumulated a concerning compliance record over its 8.3 years of operation, with 17 Type A citations (serious violations affecting resident safety or care) and 15 Type B citations (administrative or non-serious findings) across four routine inspections. The facility has faced significantly more complaint investigations than inspections — 27 complaints versus 4 routine visits — with 16 substantiated allegations out of 49 total investigations, meaning roughly one-third of investigated allegations were confirmed by state regulators. Families should ask the community which categories of allegations were substantiated, what specific corrective actions were taken and verified, and how the facility has strengthened its oversight of resident care plans and staff training protocols. The recent record shows continued issues, with 5 Type A citations and 9 substantiated allegations in just the past three years, indicating that compliance problems have persisted rather than improved over time. The pattern of frequent complaint activity alongside serious violations suggests ongoing challenges with maintaining consistent standards of care and safety at this large residential facility.