San Francisco, California
Buena Vista Manor House
Assisted Living · Memory Care
399 Buena Vista Avenue East, San Francisco, CA 94117
Buena Vista Manor House is an assisted living and memory care community in San Francisco offering 24-hour staff support, medication management, and assistance with daily activities such as bathing and dressing.
- Licensed capacity
- 87 residents
Maximum licensed size, not current occupancy.
- Licensed since
- October 2025
License history may include previous operators.
State inspections
Review licensing, findings, and available inspection reports. A record is one part of understanding a community.
State record available
Complaint investigations · 3 years before our last check
- Type A citations
- 0
- Complaints with substantiated allegations
- 1
AI summary
Buena Vista Manor House recorded 1 Type A finding (the most severe citation class, involving resident safety or care) and 2 Type B administrative findings across more than 35 years of operation, with none of these recurring in the past three years.
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- Track record — Over 35.7 years of licensure, the community accumulated a single Type A citation and two Type B administrative citations, a light footprint for a large, long-running 87-bed assisted living and memory care operation.
- Recent 3 years — The six inspections and one complaint investigation conducted since 2023 turned up zero Type A or Type B citations and no substantiated allegations, showing a clean and improving recent trajectory.
- Complaints — One of the three lifetime complaint investigations was substantiated (about 25%), but that finding dates back beyond the recent three-year window, which itself closed with no substantiated allegations.
- Operating tenure — More than three decades of consistent operation, now closed on a licensee-initiated basis, gives this record substantial depth and reliability compared to newer communities with only a handful of inspection cycles.
Source: California Department of Social Services (CDSS)
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- License number
- License #385601188
- License status
- Licensed
Full history on file
These totals cover the available license history, including older findings. Citation totals include inspections, complaint visits, and other visits.
- Inspection visits
- 0
- Complaint investigation visits
- 0
- Type A citations · most severe class
- 0
- Type B citations · administrative
- 2
- Substantiated allegations
- 0
Available reports · 8
Facility evaluation
Jul 15, 2026
Facility evaluation
Jul 13, 2026
Facility evaluation
May 13, 2026
Complaint investigation
May 13, 2026
Complaint investigation
May 8, 2026
1–5 of 8 reports
Monthly pricing
Total monthly costs depend on room type, select services, and the level of care needed.
Assisted LivingStarting at$5,100 / mo
- Shared Rooms
- $5,100 / mo
- Studios
- $7,600 / mo
- Private Rooms
- $7,600 / mo
- 1-Bedroom
- $8,300 / mo
Memory CareStarting at$5,500 / mo
- Shared Rooms
- $5,500 / mo
- Private Rooms
- $7,000 / mo
Care & support
Daily Care Services
9 services
- Medication management
- 24-hour supervision
- Activities of daily living (ADL) assistance
- Mobility assistance
- Diabetes / insulin management
- Incontinence care
- Non-ambulatory care
- Bathing & dressing assistance
- Wheelchair accessible
Specialized Care
2 services
- Respite / Short-term care
- Dementia care
Memory Care
1 service
- Dementia-certified staff
Daily life & programs
Spaces & services
Amenities
16 features
- Furnished units
- Emergency call system
- Private bathroom
- Cable TV
- Kitchenette
- Air conditioning
- Wi-Fi / Internet
- Fitness center / Gym
- Spa services
- Game room / Billiards
- Movie theater / Media room
- Activity room
- Art studio / Craft room
- Library / Reading room
- Housekeeping Included
- Laundry service / Dry cleaning
Outdoor Spaces
3 features- Walking paths
- Garden / Courtyard
- Outdoor common space
Dining Options
4 features
- All-day / Flexible meal times
- Accommodates special diets
- Restaurant-style dining
- Professional chef
Transportation
1 feature- Scheduled transportation
Family & Visitors
1 feature- Family support services
Community Services
2 features- Move-in coordination
- Concierge services
Reviews
Online reputation
4.1Average RatingAveraged from 17 reviews published on other websites
AI review summary
Residents and families praise the caring staff, charming setting, and activities, but repeated reports of rude, unprofessional treatment from the executive director during initial calls are a serious concern worth investigating.
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- Staff & care — Reviewers describe staff and management as attentive, respectful, and treating residents like family, with David and his crew singled out for knowing how to care for elderly residents.
- Atmosphere & grounds — The Art Deco building in Buena Vista Terrace is repeatedly described as beautiful, with high ceilings, city views, a sunny deck, and a garden front porch that make it feel more inviting than similar facilities.
- Activities — Daily programming such as bingo, movies, exercise routines, and guest pianists is consistently mentioned as keeping residents entertained and engaged.
- Communication — A social worker who coordinates transitions from skilled nursing describes working with the executive director as smooth, low-stress, and consistently positive for residents moving to a lower level of care.
- Communication — Multiple prospective families report the executive director was rude or hostile during initial phone inquiries, which is worth asking about directly before touring.
- Financial transparency — One reviewer described a dispute over placement fees that escalated quickly, so families should clarify billing and referral arrangements upfront.
The rating above is averaged from reviews published on other websites. Reviews below are written by families on Senior Places.
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Languages spoken
Languages spoken
Around the neighborhood
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Senior Places is not affiliated with, endorsed by, or operated by Buena Vista Manor House. This profile was compiled from publicly available sources and has not been verified or approved by the community. Pricing, availability, and services may have changed.
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