San Dimas, California
West Park Senior Living
Assisted Living · Independent Living
801 Cypress Way, San Dimas, CA 91773
West Park Senior Living is a senior living community in San Dimas, CA offering Independent Living, Assisted Living, Active Adult Living, and Respite Care.
- Licensed capacity
- 200 residents
Maximum licensed size, not current occupancy.
- Licensed since
- December 2022
License history may include previous operators.
State inspections
Review licensing, findings, and available inspection reports. A record is one part of understanding a community.
Findings in the state record
Complaint investigations · 3 years before our last check
- Type A citations
- 1
- Complaints with substantiated allegations
- 3
AI summary
Over 3.6 years of licensed operation, West Park Senior Living has one Type A finding (the state's most severe citation class, tied to resident safety or care) and eight Type B administrative findings, with the Type A finding occurring within the past three years.
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- Track record — The community's citation history is concentrated in the recent period rather than spread evenly, with all 8 Type B administrative findings and 3 substantiated allegations tied to complaint investigations over its relatively short operating history.
- Recent 3 years — The single Type A citation and both Type B citations from complaint visits fall within the past three years, meaning the more serious finding is recent rather than historical, which is worth discussing directly with the community.
- Complaints — Complaint investigations (8 lifetime, 6 in the past three years) outnumber routine inspections in the recent window, and roughly 23% of investigated allegations were substantiated, with 3 substantiated against 10 unsubstantiated.
- Operating tenure — West Park has been licensed for about 3.6 years, so the record reflects a relatively young operating history with 12 inspection visits and 6 complaint visits logged to date, giving a moderate but not extensive track record to evaluate.
- 1.Can you walk us through what led to the Type A citation and what corrective actions were taken and verified afterward?
- 2.Which categories of allegations were substantiated, and what changes were made to prevent recurrence?
- 3.Since complaint investigations have been frequent relative to routine inspections, what is generating these complaints and how are they being addressed?
Source: California Department of Social Services (CDSS)
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- License number
- License #198603550
- License status
- Licensed
Full history on file
These totals cover the available license history, including older findings. Citation totals include inspections, complaint visits, and other visits.
- Inspection visits
- 3
- Complaint investigation visits
- 8
- Type A citations · most severe class
- 1
- Type B citations · administrative
- 8
- Substantiated allegations
- 3
Available reports · 18
Facility evaluation
Feb 11, 2026
Complaint investigation
Jan 26, 2026
Facility evaluation
Jan 21, 2026
Complaint investigation
Dec 12, 2025
Complaint investigation
Nov 3, 2025
1–5 of 18 reports
Monthly pricing
Total monthly costs depend on room type, select services, and the level of care needed.
Assisted LivingStarting at$3,500 / mo
- Studios
- $3,500 / mo
- 1-Bedroom
- $4,995 / mo
Independent LivingStarting at$3,000 / mo
- Studios
- $3,000 / mo
- 1-Bedroom
- $4,995 / mo
Care & support
Daily Care Services
8 services
- 24-hour supervision
- Activities of daily living (ADL) assistance
- Medication management
- Bathing & dressing assistance
- Incontinence care
- Non-ambulatory care
- Wheelchair accessible
- Mobility assistance
Specialized Care
3 services
- Hospice agency partnership
- Respite / Short-term care
- Cognitive learning center
Daily life & programs
Spaces & services
Amenities
22 features
- Furnished units
- Emergency call system
- Pet Friendly
- Private bathroom
- Cable TV
- Kitchenette
- Air conditioning
- Wi-Fi / Internet
- Spa services
- Beauty salon / Barber
- Fireplace / Common fireplace
- Game room / Billiards
- Piano / Music room
- Movie theater / Media room
- Activity room
- Art studio / Craft room
- Library / Reading room
- Fitness center / Gym
- Housekeeping Included
- Laundry service / Dry cleaning
- Café / Bistro
- Chapel / Meditation room
Outdoor Spaces
7 features
- Walking paths
- Garden / Courtyard
- Patio seating areas
- Outdoor common space
- Putting green / Golf
- BBQ / Grill area
- Raised garden beds
Dining Options
7 features
- Room service
- All-day / Flexible meal times
- Accommodates special diets
- Professional chef
- Restaurant-style dining
- Vegetarian/Vegan Options
- Private Dining Room
Transportation
2 features- Scheduled transportation
- Personal Vehicle Parking
Family & Visitors
2 features- Family support services
- Guest meals available
Community Services
2 features- Move-in coordination
- Concierge services
Reviews
Online reputation
4.0Average RatingAveraged from 95 reviews published on other websites
AI review summary
West Park is widely praised for its warm, attentive staff, clean grounds, and strong dining and activities program, but families should ask about pricing stability and weekday maintenance responsiveness.
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- Staff & care — Across many reviews, residents and families consistently describe staff and caregivers as friendly, attentive, patient, and quick to respond to needs or emergencies.
- Dining — Food is frequently praised as good to excellent with plenty of variety, though a few reviewers note quality dipped after ownership changes or during the pandemic.
- Atmosphere & grounds — Reviewers repeatedly highlight the beautifully maintained grounds, clean common areas, large windows, balconies, and a warm, homey community feel.
- Activities — Bingo, exercise classes, music, outings, and community events are mentioned often as keeping residents engaged and happy.
- Value & pricing — Several residents describe the cost-to-value ratio as good or affordable, especially for the level of amenities and care provided.
- Financial transparency — Multiple reviews mention rent increases, sometimes described as significant after ownership or management changes, so families should ask how pricing and care-level assessments work and how often they change.
- Cleanliness & maintenance — While most reviews call the facility clean, one recent resident described ongoing cleanliness complaints and a few others noted rooms needing more frequent attention or slow maintenance repairs.
- Communication — A few reviewers mentioned unmet promises, such as a lack of promised transportation service, so it's worth confirming what amenities like shuttles are reliably available.
- Staff & care — One reviewer felt nursing staff seemed young and could use more training, so families with higher medical needs may want to ask about clinical staffing levels and experience.
The rating above is averaged from reviews published on other websites. Reviews below are written by families on Senior Places.
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Languages spoken
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Around the neighborhood
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