San Dimas, California
The Terraces at Via Verde-a Memory Care Community
Assisted Living · Memory Care
1155 Via Verde, San Dimas, CA 91773
The Terraces at Via Verde is a memory care community in San Dimas, California serving residents with Mild Cognitive Impairment, Alzheimer's disease, and other related dementias.
- Licensed capacity
- 60 residents
Maximum licensed size, not current occupancy.
- Licensed since
- August 2021
License history may include previous operators.
State inspections
Review licensing, findings, and available inspection reports. A record is one part of understanding a community.
Findings to review
Complaint investigations · 3 years before our last check
- Type A citations
- 3
- Complaints with substantiated allegations
- 6
AI summary
Across five years of operation, this memory care community has accumulated 5 Type A findings (the state's most severe citation class, tied to resident safety or care) and 9 Type B administrative findings, with 3 of the Type A findings occurring within just the past three years.
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- Track record — The lifetime count of 5 Type A and 9 Type B citations over five years of licensure represents a notable concentration of findings for a community of this size and age.
- Recent 3 years — Rather than easing over time, the record shows the opposite trajectory: 3 of the 5 lifetime Type A findings and 6 of the 9 Type B findings occurred in the past three years, alongside 7 inspections in that window versus 4 total lifetime inspections logged with dates.
- Complaints — Complaint investigations (24 lifetime, 18 in the past three years) far outnumber routine inspections, indicating the record here has been shaped substantially by responses to specific concerns rather than only scheduled reviews.
- Substantiated allegations — 4 allegations have been substantiated, all within the past three years, out of 57 total investigated allegations lifetime — a roughly 7% substantiation rate, with the remainder closed as unsubstantiated.
- 1.Which specific categories of allegations were substantiated in the past three years, and what corrective actions were verified afterward?
- 2.What changes has the community made to staffing, training, or care procedures in response to the recent Type A findings?
- 3.Can the community walk through what happened in each of the recent inspection or complaint visits from 2025 and early 2026?
Source: California Department of Social Services (CDSS)
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- License number
- License #198603383
- License status
- Licensed
Full history on file
These totals cover the available license history, including older findings. Citation totals include inspections, complaint visits, and other visits.
- Inspection visits
- 4
- Complaint investigation visits
- 24
- Type A citations · most severe class
- 5
- Type B citations · administrative
- 9
- Substantiated allegations
- 4
Available reports · 30
Facility evaluation
Feb 13, 2026
Complaint investigation
Feb 13, 2026
Complaint investigation
Feb 13, 2026
Complaint investigation
Jan 26, 2026
Complaint investigation
Jan 17, 2026
1–5 of 30 reports
Monthly pricing
Total monthly costs depend on room type, select services, and the level of care needed.
Assisted LivingStarting at$4,950 / mo
- Shared Rooms
- $4,950 / mo
- Private Rooms
- $5,950 / mo
- Studios
- $7,950 / mo
Memory CareStarting at$6,360 / mo
- Shared Rooms
- $6,360 / mo
- Private Rooms
- $7,935 / mo
Care & support
Daily Care Services
10 services
- Medication management
- 24-hour supervision
- Diabetes / insulin management
- Incontinence care
- Non-ambulatory care
- Activities of daily living (ADL) assistance
- Bathing & dressing assistance
- 24-hour nursing
- Mobility assistance
- Wheelchair accessible
Specialized Care
4 services
- Behavioral support
- Hospice agency partnership
- Respite / Short-term care
- Dementia care
Memory Care
2 services
- Dementia-certified staff
- Specialized memory care activities
Daily life & programs
Spaces & services
Amenities
18 features
- Furnished units
- Emergency call system
- Pet Friendly
- Private bathroom
- Cable TV
- Air conditioning
- Wi-Fi / Internet
- On-site market / Store
- Fireplace / Common fireplace
- Game room / Billiards
- Art studio / Craft room
- Library / Reading room
- Beauty salon / Barber
- Housekeeping Included
- Laundry service / Dry cleaning
- Activity room
- Café / Bistro
- Movie theater / Media room
Outdoor Spaces
6 features
- Garden / Courtyard
- Patio seating areas
- Outdoor common space
- Walking paths
- BBQ / Grill area
- Raised garden beds
Dining Options
7 features
- All-day / Flexible meal times
- Accommodates special diets
- Altered-texture food options
- Professional chef
- Restaurant-style dining
- Vegetarian/Vegan Options
- Private Dining Room
Transportation
2 features- Scheduled transportation
- Personal Vehicle Parking
Family & Visitors
2 features- Family support services
- Guest meals available
Community Services
3 features- Move-in coordination
- Concierge services
- Grocery shopping & errands
Reviews
Online reputation
3.9Average RatingAveraged from 63 reviews published on other websites
AI review summary
Most families report deeply attentive, compassionate memory care with strong activities and dining, but a cluster of recent reviews flags a troubling management change and inconsistent hygiene worth investigating.
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- Staff & care — Reviewers repeatedly describe staff as warm, patient, and genuinely attached to residents, often noting dramatic improvements in mobility, mood, and engagement after moving in.
- Activities — Families consistently praise the full daily activity calendar and memory-specific programming, citing residents who went from withdrawn to dancing, laughing, and participating.
- Dining — The food is frequently called delicious and varied, with special mention of accommodating dietary needs like vegetarian meals and a well-regarded head chef.
- Communication — Many families highlight being able to call anytime for verbal updates, receive photos through an app, and get detailed reports, especially valued by out-of-state relatives.
- Atmosphere & grounds — The community is often described as clean, bright, and resort-like, with a central garden courtyard and an on-site salon that residents enjoy.
- Staff & care — A few reviewers describe caregivers as overwhelmed and note lapses like a resident found without shoes, in soiled clothing, or with an unmade bed, so families should ask about staffing ratios and turnover.
- Cleanliness & maintenance — One review raised concerns about a resident's bathroom cleanliness and full hamper, worth confirming through an unannounced visit.
- Communication — A recent review describes a sharp decline in safety following a management change under new ownership, so families should directly ask current staff and families about recent leadership stability.
- Value & pricing — One family felt the monthly cost did not match the food quality or staffing levels they experienced, so it's worth clarifying what is included at each care level and how fees adjust over time.
The rating above is averaged from reviews published on other websites. Reviews below are written by families on Senior Places.
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Languages spoken
Languages spoken
Around the neighborhood
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