The Terraces at Via Verde-a Memory Care Community

Since licensing in 2021, The Terraces at Via Verde has accumulated 5 serious violations affecting resident safety or care (Type A citations) and 9 administrative or non-serious findings (Type B citations) across 4 routine inspections and 24 complaint investigations. The volume of complaint investigations significantly outpaces routine inspections, suggesting ongoing resident or family concerns that have prompted state scrutiny. State investigators have substantiated 4 allegations against the community, meaning families should ask which categories of allegations were substantiated and what corrective actions were taken and verified. With roughly 7% of investigated allegations substantiated versus unfounded, the substantiation rate indicates that while most complaints did not result in confirmed violations, some concerns about resident care or facility operations have been validated by the state. The recent record shows continued challenges, with all 4 substantiated allegations and 1 serious violation occurring within the past three years, indicating that compliance issues have persisted rather than improved over the community's operating history. CDSS routine inspections evaluate areas including life safety protocols and resident care plans, where citations suggest the facility has struggled to maintain consistent standards.