San Dimas, California
San Dimas Retirement Center
Assisted Living · Memory Care
834 Arrow Highway, San Dimas, CA 91773
San Dimas Retirement Center offers assisted living and memory care for seniors age 60 and older in San Dimas, California.
- Licensed capacity
- 343 residents
Maximum licensed size, not current occupancy.
- Licensed since
- February 1988
License history may include previous operators.
State inspections
Review licensing, findings, and available inspection reports. A record is one part of understanding a community.
Findings to review
Complaint investigations · 3 years before our last check
- Type A citations
- 6
- Complaints with substantiated allegations
- 6
AI summary
Across 38.5 years of operation, San Dimas Retirement Center has accumulated 14 Type A findings (the state's most severe citation class, involving resident safety or care) and 19 Type B (administrative) findings, with 6 of the Type A findings occurring within just the past three years.
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- Track record — Over nearly four decades of licensure the community has drawn 14 Type A and 19 Type B findings, a substantial lifetime total for a large 343-bed campus offering both assisted living and memory care.
- Recent 3 years — Rather than easing over time, the pace has held steady or intensified: 6 of the 14 lifetime Type A findings and 6 of the 19 Type B findings were issued in just the last three years, alongside 12 substantiated allegations in that window.
- Complaints — Complaint investigations (76 lifetime, 35 in the past three years) vastly outnumber routine inspections (5 lifetime, 4 recent), meaning most of what regulators have documented here originated from complaints rather than scheduled reviews.
- Severity — About 19% of all investigated allegations were substantiated (31 of 166), and the recent substantiation count of 12 shows this pattern is active rather than historical.
- 1.Can you walk through the corrective actions taken for the Type A findings issued in the past three years, and how they were verified as resolved?
- 2.What categories of allegations have been substantiated most often here, and what specific changes were made in response?
- 3.Given that complaint investigations far outnumber routine inspections, what is driving the volume of complaints, and how does the community track and respond to them?
Source: California Department of Social Services (CDSS)
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- License number
- License #191500609
- License status
- Licensed
Full history on file
These totals cover the available license history, including older findings. Citation totals include inspections, complaint visits, and other visits.
- Inspection visits
- 5
- Complaint investigation visits
- 76
- Type A citations · most severe class
- 14
- Type B citations · administrative
- 19
- Substantiated allegations
- 31
Available reports · 72
Complaint investigation
May 8, 2026
Complaint investigation
May 1, 2026
Complaint investigation
Apr 16, 2026
Complaint investigation
Jan 5, 2026
Facility evaluation
Dec 9, 2025
1–5 of 72 reports
Monthly pricing
Total monthly costs depend on room type, select services, and the level of care needed.
Assisted LivingStarting at$7,510 / mo
- Private Rooms
- $7,510 / mo
- Studios
- $7,700 / mo
- 1-Bedroom
- $8,500 / mo
Financial Assistance
What is the ALW?
The Assisted Living Waiver is a Medi-Cal program that pays for assisted living care in place of a nursing home. Residents must be on Medi-Cal (no share of cost) and meet a nursing-facility level of care; only communities enrolled with the state can accept it.
Listed as a participating provider by the California Department of Health Care Services (Jan 2026 list).
Daily life & programs
Spaces & services
Amenities
18 features
- Private bathroom
- Wi-Fi / Internet
- Kitchenette
- Cable TV
- Air conditioning
- Furnished units
- Fitness center / Gym
- Spa services
- Game room / Billiards
- Emergency call system
- Movie theater / Media room
- Activity room
- Art studio / Craft room
- Library / Reading room
- Pet Friendly
- Housekeeping Included
- Laundry service / Dry cleaning
- Beauty salon / Barber
Outdoor Spaces
4 features
- Walking paths
- Garden / Courtyard
- Outdoor common space
- Patio seating areas
Dining Options
4 features
- All-day / Flexible meal times
- Accommodates special diets
- Professional chef
- Restaurant-style dining
Transportation
2 features- Scheduled transportation
- Personal Vehicle Parking
Family & Visitors
1 feature- Family support services
Community Services
2 features- Move-in coordination
- Concierge services
Reviews
Online reputation
4.0Average RatingAveraged from 14 reviews published on other websites
AI review summary
Memory care staff earn genuine praise for compassion, but serious and recurring reports of understaffing, neglect, and unsanitary conditions demand careful due diligence before choosing this community.
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- Staff & care — Many families describe memory care caregivers as exceptionally kind and attentive, with some calling them angels for their loved ones.
- Atmosphere & grounds — Reviewers frequently note a clean, friendly atmosphere in the assisted living areas along with a convenient location near shopping and dining.
- Activities — A variety of resident activities is consistently mentioned as a strength of the community.
- Staff & care — Multiple reviews report understaffing leading to long waits for assistance or showers, and some describe allegations of neglect or abuse that families should ask about directly.
- Cleanliness & maintenance — Some reviewers report unsanitary conditions, pest infestations, and safety hazards, particularly in the dementia care section, which contrasts with others' praise for cleanliness.
- Dining — Food quality is a frequent complaint, so families should ask to sample meals and review menus across care levels.
- Communication — Concerns about HIPAA violations and lack of oversight suggest families should clarify communication protocols and accountability measures with management.
The rating above is averaged from reviews published on other websites. Reviews below are written by families on Senior Places.
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