San Diego, California
Villa Lorena
Assisted Living · Memory Care · Independent Living
14740 Via Fiesta, San Diego, CA 92127
Villa Lorena Senior Living offers independent living, assisted living, and memory care in San Diego, California.
- Licensed capacity
- 85 residents
Maximum licensed size, not current occupancy.
- Licensed since
- March 2017
License history may include previous operators.
State inspections
Review licensing, findings, and available inspection reports. A record is one part of understanding a community.
Findings to review
Complaint investigations · 3 years before our last check
- Type A citations
- 1
- Complaints with substantiated allegations
- 6
AI summary
Villa Lorena's record over 9.4 years of operation includes 1 Type A finding (the state's most severe citation class, tied to resident safety or care) and 11 Type B administrative findings, with the Type A finding and most of the Type B findings and substantiated allegations concentrated in the past three years rather…
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than spread evenly across the full period.
- Recent 3 years — Nearly all of the lifetime activity — 1 of 1 Type A findings, 10 of 11 Type B findings, and 11 of 12 substantiated allegations — falls within the past three years, meaning the record's concerns are recent and active rather than historical.
- Complaints — Complaint investigations (20 over the licensed period, 14 in just the past three years) far outnumber routine inspections (4 lifetime, 7 recent), indicating the record here has been driven largely by responses to specific complaints rather than scheduled reviews.
- Severity — With 12 of 50 investigated allegations substantiated (about 24%), and 38 unsubstantiated versus zero unfounded, a meaningful share of complaints filed against the community have been confirmed rather than dismissed outright.
- Operating tenure — Villa Lorena has been licensed since 2017, giving over nine years of operating history, but the clustering of findings in 2024-2026 means the longer tenure offers less reassurance than it would if the record were evenly distributed.
- 1.Can you walk through what led to the Type A citation issued in the past three years, and what corrective actions were taken and verified by the state?
- 2.Which categories of allegations were substantiated among the 12 confirmed cases, and what specific changes were made in response?
- 3.Given the high volume of complaint investigations in 2024-2026, what is the community doing differently now to reduce the number of complaints being filed?
Source: California Department of Social Services (CDSS)
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- License number
- License #374603750
- License status
- Licensed
Full history on file
These totals cover the available license history, including older findings. Citation totals include inspections, complaint visits, and other visits.
- Inspection visits
- 4
- Complaint investigation visits
- 20
- Type A citations · most severe class
- 1
- Type B citations · administrative
- 11
- Substantiated allegations
- 12
Available reports · 25
Complaint investigation
Apr 14, 2026
Facility evaluation
Mar 26, 2026
Complaint investigation
Jul 11, 2025
Complaint investigation
Jul 11, 2025
Complaint investigation
Jun 5, 2025
1–5 of 25 reports
Monthly pricing
Total monthly costs depend on room type, select services, and the level of care needed.
Assisted LivingStarting at$3,995 / mo
- Private Rooms
- $3,995 / mo
- Studios
- $4,695 / mo
- 1-Bedroom
- $6,995 / mo
Care & support
Daily Care Services
9 services
- Medication management
- 24-hour supervision
- Activities of daily living (ADL) assistance
- Diabetes / insulin management
- Incontinence care
- Non-ambulatory care
- Bathing & dressing assistance
- Wheelchair accessible
- Mobility assistance
Specialized Care
4 services
- Hospice agency partnership
- Respite / Short-term care
- Dementia care
- Cognitive learning center
Memory Care
1 service
- Dementia-certified staff
Daily life & programs
Spaces & services
Amenities
21 features
- Furnished units
- Emergency call system
- Pet Friendly
- Private bathroom
- Cable TV
- Kitchenette
- Air conditioning
- Wi-Fi / Internet
- Beauty salon / Barber
- Fireplace / Common fireplace
- Piano / Music room
- Game room / Billiards
- Movie theater / Media room
- Activity room
- Art studio / Craft room
- Library / Reading room
- Fitness center / Gym
- Spa services
- Housekeeping Included
- Laundry service / Dry cleaning
- Café / Bistro
Outdoor Spaces
7 features
- Walking paths
- Garden / Courtyard
- Patio seating areas
- Outdoor common space
- Putting green / Golf
- BBQ / Grill area
- Raised garden beds
Dining Options
10 features
- Professional chef
- Restaurant-style dining
- Vegetarian/Vegan Options
- Private Dining Room
- International cuisine
- Room service
- All-day / Flexible meal times
- Locally-inspired cuisine
- Accommodates special diets
- Outdoor / Patio dining
Transportation
2 features- Scheduled transportation
- Personal Vehicle Parking
Family & Visitors
2 features- Family support services
- Guest meals available
Community Services
3 features- Move-in coordination
- Concierge services
- Grocery shopping & errands
Reviews
Online reputation
4.4Average RatingAveraged from 29 reviews published on other websites
AI review summary
Most families praise Villa Lorena's warm staff, beautiful setting, and strong activities, but a serious unresolved complaint about neglected care needs and unresponsive leadership warrants direct follow-up.
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- Staff & care — Reviewers repeatedly describe caregivers, nurses, and leadership as compassionate, attentive, and low-turnover compared to typical senior living staff.
- Activities — Families consistently highlight a full daily activity calendar including live music, gardening, exercise classes, and themed events that keep residents engaged.
- Dining — The food is frequently called delicious and made to order, with flexible dining hours from 7am to 7pm and daily specials praised by name.
- Atmosphere & grounds — Reviewers describe the community as beautiful, homey, immaculately clean, and well maintained inside and out.
- Communication — Several families note being warmly welcomed by name and appreciate leadership figures like the Executive Director and Resident Services Director being personally involved.
- Staff & care — One detailed account describes a supervising nurse failing to meet basic bathing, laundry, and cleaning needs despite repeated complaints to management, so families should ask how care concerns are escalated and resolved.
- Communication — That same reviewer described unresponsive follow-up from the Executive Director, making it worth asking how the community handles ongoing family concerns about care quality.
- Staff & care — An older review mentions frequent executive director turnover and understaffing that limited response times to call lights, so it is worth confirming current staffing ratios and leadership stability.
- Value & pricing — Costs are described as expensive with a sizable one-time community fee, so families should verify current pricing and how charges change if care needs increase.
The rating above is averaged from reviews published on other websites. Reviews below are written by families on Senior Places.
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Languages spoken
Languages spoken
Around the neighborhood
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