San Diego, California
The Villa on Bankers Hill
Assisted Living · Memory Care
2340 4th Avenue, San Diego, CA 92103
The Villa on Bankers Hill provides assisted living and memory care in San Diego, with respite stays also available for short-term needs.
- Licensed capacity
- 200 residents
Maximum licensed size, not current occupancy.
- Licensed since
- January 1992
License history may include previous operators.
State inspections
Review licensing, findings, and available inspection reports. A record is one part of understanding a community.
Findings in the state record
Complaint investigations · 3 years before our last check
- Type A citations
- 1
- Complaints with substantiated allegations
- 2
AI summary
Over more than 34 years of operation, The Villa on Bankers Hill has accumulated 1 Type A finding (the most severe citation class, tied to resident safety or care) and 1 Type B finding (administrative), both occurring within the past three years alongside a cluster of complaint investigations.
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- Track record — Across 34.5 years of licensed operation, the community has drawn a single Type A and a single Type B citation, a light citation history for a 200-bed community of this scale and tenure.
- Recent 3 years — Both the Type A and Type B findings, along with 2 substantiated allegations, fall within the past three years, so the record's only notable activity is recent rather than spread across the community's history.
- Complaints — Complaint investigations (7 lifetime, 5 in the past three years) outnumber routine inspections in that same window, and roughly a third of investigated allegations were substantiated, so complaints have been a meaningful driver of scrutiny here.
- Operating tenure — More than three decades of continuous licensure gives real depth to this record, meaning the recent findings can be weighed against a long prior stretch without comparable issues.
- 1.Can you describe what led to the Type A finding in the past three years and what corrective actions were taken and verified?
- 2.Which categories of allegations were substantiated, and what changes were made in response?
- 3.What is driving the higher volume of complaint investigations in the last three years compared to earlier in the community's history?
Source: California Department of Social Services (CDSS)
View inspection historyHide inspection history
- License number
- License #370804823
- License status
- Licensed
Full history on file
These totals cover the available license history, including older findings. Citation totals include inspections, complaint visits, and other visits.
- Inspection visits
- 4
- Complaint investigation visits
- 7
- Type A citations · most severe class
- 1
- Type B citations · administrative
- 1
- Substantiated allegations
- 4
Available reports · 16
Facility evaluation
Jan 8, 2026
Complaint investigation
Jun 19, 2025
Complaint investigation
Jun 19, 2025
Complaint investigation
Mar 20, 2025
Facility evaluation
Jan 22, 2025
1–5 of 16 reports
Monthly pricing
Total monthly costs depend on room type, select services, and the level of care needed.
Assisted LivingStarting at$3,194 / mo
- Studios
- $3,194 / mo
- 1-Bedroom
- $6,280 / mo
Memory CareStarting at$3,194 / mo
- Studios
- $3,194 / mo
- 1-Bedroom
- $6,280 / mo
Care & support
Daily Care Services
9 services
- Medication management
- 24-hour supervision
- Diabetes / insulin management
- Incontinence care
- Non-ambulatory care
- Activities of daily living (ADL) assistance
- Bathing & dressing assistance
- Wheelchair accessible
- Mobility assistance
Specialized Care
3 services
- Respite / Short-term care
- Dementia care
- Cognitive learning center
Memory Care
2 services
- Dementia-certified staff
- Specialized memory care activities
Daily life & programs
Spaces & services
Amenities
19 features
- Furnished units
- Emergency call system
- Private bathroom
- Cable TV
- Kitchenette
- Air conditioning
- Wi-Fi / Internet
- Fitness center / Gym
- Spa services
- Game room / Billiards
- Movie theater / Media room
- Activity room
- Art studio / Craft room
- Library / Reading room
- Housekeeping Included
- Laundry service / Dry cleaning
- Pet Friendly
- Beauty salon / Barber
- Piano / Music room
Outdoor Spaces
6 features
- Walking paths
- Garden / Courtyard
- Outdoor common space
- BBQ / Grill area
- Patio seating areas
- Raised garden beds
Dining Options
8 features
- Room service
- All-day / Flexible meal times
- Accommodates special diets
- Restaurant-style dining
- Professional chef
- Vegetarian/Vegan Options
- Private Dining Room
- International cuisine
Transportation
2 features- Scheduled transportation
- Personal Vehicle Parking
Family & Visitors
2 features- Family support services
- Guest meals available
Community Services
2 features- Move-in coordination
- Concierge services
Reviews
Online reputation
5.0Average RatingAveraged from 16 reviews published on other websites
AI review summary
Staff warmth and engagement are widely praised, but recurring reports of understaffing, cleanliness lapses, odors, and a troubling donation-pressure complaint warrant careful questions on a tour.
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- Staff & care — Many families describe staff as warm, attentive, and treating residents like extended family, with specific praise for helping residents stay engaged and happy.
- Activities — Reviewers consistently note a active schedule of music, dancing, exercise, and social events, including memory care staff tailoring activities to individual personalities.
- Atmosphere & grounds — The downtown San Diego location near Balboa Park, doctors, and amenities is frequently mentioned as a major advantage, and residents are often described as happy and content.
- Daily life & dignity — Several reviewers appreciated feeling respected rather than patronized, with one noting a more dignified, less institutional approach than other communities they visited.
- Staff & care — Multiple reviews cite chronic understaffing leading to slow response times, inconsistent care, and high turnover, so families should ask about current staffing ratios and training.
- Cleanliness & maintenance — A number of reviewers reported lost laundry, infrequent room cleaning, persistent odors, and in one serious case a prolonged scabies outbreak, making it worth asking about current housekeeping and infection-control protocols.
- Financial transparency — One family described uncomfortable pressure on an elderly resident to make a large donation, so families should clarify the community's fundraising practices and any boundaries around resident solicitation.
- Value & pricing — Cost is described as high relative to other options, so it's worth confirming current monthly rates and how fees change as care needs increase.
The rating above is averaged from reviews published on other websites. Reviews below are written by families on Senior Places.
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Languages spoken
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Around the neighborhood
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