Premium Care Services

Premium Care Services has a mixed compliance record over its nearly seven years of operation, with one serious violation affecting resident safety or care (Type A citation) and four administrative or non-serious findings (Type B citations) across four routine inspections. The community has faced more complaint investigations than routine inspections, with two substantiated allegations among the 13 total allegations investigated—meaning roughly 15% of investigated complaints were found to have merit. While no serious violations have occurred during complaint investigations in the past three years, both recent substantiated allegations occurred within this timeframe, indicating ongoing compliance challenges. Families should ask the community specifically which categories of allegations were substantiated and what corrective actions were taken and verified by the state. For a small six-bed facility, this level of regulatory activity suggests areas where oversight of medication management and resident care plans may need strengthening. The pattern of multiple complaint investigations relative to routine inspections warrants discussion with the community about how they address resident and family concerns.