San Diego, California
Novellus Clairemont
Assisted Living
5219 Clairemont Mesa Boulevard, San Diego, CA 92117
Novellus Clairemont is an assisted living community on Clairemont Mesa Boulevard in San Diego.
- Licensed capacity
- 214 residents
Maximum licensed size, not current occupancy.
- Licensed since
- October 2023
License history may include previous operators.
State inspections
Review licensing, findings, and available inspection reports. A record is one part of understanding a community.
Findings to review
Complaint investigations · 3 years before our last check
- Type A citations
- 1
- Complaints with substantiated allegations
- 4
AI summary
Novellus Clairemont has drawn 1 Type A finding and 4 Type B findings across just 2.9 years of licensed operation, with 11 complaint investigations in the past three years alone.
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- Track record — Over a short 2.9-year licensed history, the community has already accumulated 1 Type A finding (the most severe citation class, tied to resident safety or care) and 4 Type B findings (administrative issues like paperwork or posting gaps).
- Recent 3 years — The Type A finding falls within the past three years rather than being an older, resolved matter, so this is a current pattern to ask about rather than a historical footnote.
- Complaints — With 11 complaint investigations logged against only 2 routine inspections in the same period, complaints rather than scheduled inspections are driving most of what's known about this community.
- Substantiated allegations — 7 allegations have been substantiated out of the allegations investigated, a roughly 41% substantiation rate, meaning a meaningful share of complaints led to confirmed findings rather than being cleared.
- 1.Which categories of allegations were substantiated, and what corrective actions were taken and verified by the state?
- 2.What specifically was cited in the Type A finding, and has it been resolved and re-verified on a follow-up visit?
- 3.Given 11 complaint investigations in three years, what is driving the volume of complaints, and how has staffing or care management changed in response?
Source: California Department of Social Services (CDSS)
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- License number
- License #374604722
- License status
- Licensed
Full history on file
These totals cover the available license history, including older findings. Citation totals include inspections, complaint visits, and other visits.
- Inspection visits
- 2
- Complaint investigation visits
- 0
- Type A citations · most severe class
- 1
- Type B citations · administrative
- 4
- Substantiated allegations
- 0
Available reports · 27
Facility evaluation
Aug 4, 2026
Complaint investigation
Apr 14, 2026
Facility evaluation
Dec 10, 2025
Complaint investigation
Dec 8, 2025
Facility evaluation
Oct 22, 2025
1–5 of 27 reports
Monthly pricing
Total monthly costs depend on room type, select services, and the level of care needed.
Assisted LivingStarting at$2,695 / mo
- Studios
- $2,695 / mo
Care & support
Daily Care Services
9 services
- Medication management
- Bathing & dressing assistance
- 24-hour supervision
- Activities of daily living (ADL) assistance
- Mobility assistance
- Non-ambulatory care
- Wheelchair accessible
- Diabetes / insulin management
- Incontinence care
Daily life & programs
Spaces & services
Amenities
12 features
- Furnished units
- Emergency call system
- Housekeeping Included
- Laundry service / Dry cleaning
- Game room / Billiards
- Pet Friendly
- Beauty salon / Barber
- Library / Reading room
- Activity room
- Private bathroom
- Piano / Music room
- Wi-Fi / Internet
Outdoor Spaces
4 features
- Patio seating areas
- Outdoor common space
- Raised garden beds
- Garden / Courtyard
Dining Options
7 features
- Accommodates special diets
- Vegetarian/Vegan Options
- Professional chef
- Room service
- Restaurant-style dining
- Altered-texture food options
- Private Dining Room
Transportation
2 features- Scheduled transportation
- Personal Vehicle Parking
Family & Visitors
1 feature- Guest meals available
Community Services
4 features
- Move-in coordination
- Grocery shopping & errands
- Concierge services
- Postal / Mail services
Reviews
Online reputation
4.8Average RatingAveraged from 151 reviews published on other websites
AI review summary
Staff warmth, activities, and dining are consistently praised, but families should verify current staffing levels, fee structures, and building upkeep before committing.
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- Staff & care — Reviewers repeatedly describe staff as friendly, compassionate, and attentive, with many singling out specific caregivers, activities directors, and executive directors for going above and beyond.
- Activities — A robust and varied activities calendar, including outings, bingo, music, and social events, is frequently mentioned as keeping residents engaged and happy.
- Dining — Most reviewers describe the food as good to excellent, with several praising the chef and variety, though a handful found meals bland or served cold.
- Atmosphere & grounds — Many families describe the community as warm, homey, and welcoming, with residents appearing genuinely happy and engaged with one another.
- Communication — Several reviewers highlight responsive, informative staff who helped with move-ins, Medicare questions, and billing issues, especially under newer leadership.
- Staffing levels — Multiple reviews describe understaffing leading to slow response times for call buttons, especially during mealtimes and on weekends, so families should ask about current staff-to-resident ratios.
- Financial transparency — Several families reported unexpected rent increases, care-level reclassification charges, or refund disputes, so it's worth clarifying in writing how fees can change over time.
- Cleanliness & maintenance — Older reviews mention pest issues, odors, and an aging building needing renovation, though more recent reviews describe the community as clean, so ask about the current state of upkeep.
- Atmosphere & grounds — The facility's location on a busy street with limited parking and a narrow drop-off area is noted as a safety and convenience concern worth seeing firsthand on a tour.
The rating above is averaged from reviews published on other websites. Reviews below are written by families on Senior Places.
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Languages spoken
Languages spoken
Around the neighborhood
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