San Diego, California
Merrill Gardens at Bankers Hill
Assisted Living · Independent Living
2567 2nd Avenue, San Diego, CA 92103
Merrill Gardens at Bankers Hill offers independent living and assisted living apartments in San Diego, near Balboa Park.
- Licensed capacity
- 100 residents
Maximum licensed size, not current occupancy.
- Licensed since
- September 2021
License history may include previous operators.
State inspections
Review licensing, findings, and available inspection reports. A record is one part of understanding a community.
Findings in the state record
Complaint investigations · 3 years before our last check
- Type A citations
- 1
- Complaints with substantiated allegations
- 3
AI summary
Merrill Gardens at Bankers Hill has operated for 5 years with a lifetime record of zero Type A findings and 1 Type B (administrative) citation, but a Type A finding — the most severe citation class, tied to resident safety or care — surfaced in the past three years alongside 5 complaint investigations, 3 of which were…
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substantiated.
- Track record — Across 5 years of licensure the community shows only one administrative (Type B) citation lifetime, but the single Type A finding on record falls within the past three years rather than being spread across the full operating period.
- Recent 3 years — The last three years account for 3 of the 4 total inspections and all 5 complaint investigations on file, meaning nearly all regulatory activity — and the one Type A finding — is concentrated in this recent window.
- Complaints — Of the allegations investigated over the licensed period, 3 were substantiated, 6 unsubstantiated, and 1 unfounded, putting the substantiation rate at roughly 30 percent, and all 3 substantiated allegations occurred within the recent three-year slice.
- Operating tenure — Five years and four dated inspection visits give a moderate but not extensive track record, so the recent cluster of activity carries more weight in assessing the current state of care than it would for a longer-tenured community.
- 1.Can you walk us through what the Type A finding involved and what corrective steps were taken and verified by the state?
- 2.Which categories of allegations were substantiated, and what corrective actions were put in place afterward?
- 3.Has staffing, training, or care planning changed since the recent inspections and complaint investigations?
Source: California Department of Social Services (CDSS)
View inspection historyHide inspection history
- License number
- License #374604405
- License status
- Licensed
Full history on file
These totals cover the available license history, including older findings. Citation totals include inspections, complaint visits, and other visits.
- Inspection visits
- 4
- Complaint investigation visits
- 0
- Type A citations · most severe class
- 0
- Type B citations · administrative
- 1
- Substantiated allegations
- 0
Available reports · 12
Facility evaluation
Aug 21, 2026
Complaint investigation
Feb 13, 2026
Complaint investigation
Feb 5, 2026
Facility evaluation
Sep 18, 2025
Facility evaluation
Jun 25, 2025
1–5 of 12 reports
Monthly pricing
Total monthly costs depend on room type, select services, and the level of care needed.
Assisted LivingStarting at$6,000 / mo
- Studios
- $6,000 / mo
- 1-Bedroom
- $6,900 / mo
- 2-Bedroom
- $7,900 / mo
Independent LivingStarting at$6,100 / mo
- Studios
- $6,100 / mo
- 1-Bedroom
- $7,900 / mo
- 2-Bedroom
- $8,900 / mo
Care & support
Daily Care Services
9 services
- Medication management
- Bathing & dressing assistance
- 24-hour supervision
- Activities of daily living (ADL) assistance
- Mobility assistance
- Incontinence care
- Non-ambulatory care
- Wheelchair accessible
- Diabetes / insulin management
Specialized Care
2 services
- Respite / Short-term care
- Cognitive learning center
Daily life & programs
Spaces & services
Amenities
21 features
- Furnished units
- Emergency call system
- Pet Friendly
- Private bathroom
- Cable TV
- Kitchenette
- Air conditioning
- Wi-Fi / Internet
- Spa services
- Beauty salon / Barber
- On-site market / Store
- Game room / Billiards
- Piano / Music room
- Movie theater / Media room
- Activity room
- Art studio / Craft room
- Library / Reading room
- Fitness center / Gym
- Housekeeping Included
- Laundry service / Dry cleaning
- Café / Bistro
Outdoor Spaces
5 features
- Walking paths
- Garden / Courtyard
- Patio seating areas
- Outdoor common space
- BBQ / Grill area
Dining Options
6 features
- Accommodates special diets
- Vegetarian/Vegan Options
- Restaurant-style dining
- International cuisine
- Professional chef
- All-day / Flexible meal times
Transportation
1 feature- Scheduled transportation
Family & Visitors
1 feature- Family support services
Community Services
4 features
- Move-in coordination
- Concierge services
- Grocery shopping & errands
- Maintenance services
Reviews
Online reputation
4.7Average RatingAveraged from 42 reviews published on other websites
AI review summary
Reviewers consistently praise Merrill Gardens at Bankers Hill for attentive, warm staff and strong dining and activities, making it a standout choice worth touring for both independent and assisted living.
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- Staff & care — Families repeatedly describe staff as compassionate, attentive, and going above and beyond, with specific praise for managers like Lori Hansen and Jill Johnson and caregivers who become like family.
- Dining — The executive chef Aaron is frequently singled out for made-to-order meals, healthy options, and incorporating resident recipe requests.
- Activities — Residents and families highlight a full calendar of engaging activities, celebrations, and events that keep independent and assisted living residents socially connected.
- Atmosphere & grounds — Reviewers describe the community as clean, modern, and beautifully maintained, with open common spaces and a location just blocks from Balboa Park.
- Communication — Administrative and care staff are described as responsive, with families noting quick answers to questions and well-organized care planning.
- Value & pricing — Reviews do not discuss costs or how fees may change if a resident transitions to a higher level of care, so families should confirm current pricing tiers on a tour.
- Daily life & dignity — Since feedback is overwhelmingly positive, families should still ask about weekend and overnight staffing ratios to see how they compare to the daytime experience described.
The rating above is averaged from reviews published on other websites. Reviews below are written by families on Senior Places.
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Languages spoken
Languages spoken
Around the neighborhood
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