Del Cerro Elder Care

Del Cerro Elder Care has had a challenging start to its licensed operations, with one serious violation affecting resident safety or care (Type A citation) and one administrative finding (Type B citation) across just one routine inspection since licensing in August 2024. The community has also faced significant complaint activity, with four investigations in less than two years of operation — substantially more than the single routine inspection conducted. Of the 11 allegations investigated by the state, one was substantiated while 10 were determined to be unsubstantiated, meaning roughly 9% of investigated concerns had merit. Given this small facility's 6-bed capacity and limited operating history of under two years, families should ask the community specifically about the substantiated allegation, what corrective actions were implemented, and how compliance has been verified since. The high volume of complaints relative to the facility's brief tenure and small size warrants careful discussion with staff about resident care protocols and any operational changes made since the findings, particularly given that routine state inspections examine critical areas like medication management and staff training.