Cloisters of the Valley

Cloisters of the Valley's compliance record over six years of operation shows significant regulatory challenges that warrant serious consideration. The community has accumulated 6 Type A citations (serious violations affecting resident safety or care) and 20 Type B citations (administrative or non-serious findings) across its licensed period, along with 23 substantiated allegations from complaint investigations. The volume of regulatory activity is notably high, with 41 complaint investigations compared to just 4 routine inspections, and roughly 28% of investigated allegations were substantiated rather than unfounded. These substantiated allegations suggest ongoing issues with resident care plans and medication management that families should discuss directly with the community. Ask the administration which categories of allegations were substantiated, what specific corrective actions were implemented, and how the community has verified that these problems have been resolved. The pattern of frequent complaints and substantiated findings indicates this community has faced persistent regulatory scrutiny that families should factor into their decision-making process.