San Bernardino, California
Abria Del Cielo
Assisted Living
1589 North Waterman Avenue, San Bernardino, CA 92404
Abria Del Cielo is an assisted living facility in San Bernardino, California, serving individuals who are SSP/SSI recipients and accepting Assisted Living Waiver Program (ALWP) participants.
- Licensed capacity
- 240 residents
Maximum licensed size, not current occupancy.
- Licensed since
- May 2012
License history may include previous operators.
State inspections
Review licensing, findings, and available inspection reports. A record is one part of understanding a community.
Findings to review
Complaint investigations · 3 years before our last check
- Type A citations
- 3
- Complaints with substantiated allegations
- 2
AI summary
Over more than 14 years of operation, Abria Del Cielo has accumulated 5 Type A findings — the state's most severe citation class, tied to resident safety or care — with 3 of those occurring within the past three years, alongside a steady volume of complaint investigations that warrants direct conversation with the…
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community.
- Track record — Across its full licensed history the community has drawn 5 Type A citations and 8 Type B (administrative) citations, with 11 substantiated allegations out of 45 complaint investigations.
- Recent 3 years — 3 of the 5 lifetime Type A findings and 4 of the 11 substantiated allegations have occurred in just the past three years, indicating the concerns are not confined to the distant past.
- Complaints — Complaint investigations (45 lifetime, 20 in the past three years) far outnumber routine inspections, suggesting much of what is known about this community comes from responding to specific complaints rather than scheduled reviews; roughly 14% of investigated allegations were substantiated, with the majority closed as unsubstantiated or unfounded.
- Operating tenure — The community has been licensed since 2012, so this is a long operating history rather than a new or short-lived one, which gives the recent clustering of findings more weight as a current signal.
- 1.Can you walk through what happened in the Type A citations from the past three years and what corrective actions were taken?
- 2.What specific changes have been made to reduce the volume of complaint investigations compared to prior years?
- 3.Which categories of allegations were substantiated, and how were those corrective actions verified by the state?
Source: California Department of Social Services (CDSS)
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- License number
- License #366425270
- License status
- Licensed
Full history on file
These totals cover the available license history, including older findings. Citation totals include inspections, complaint visits, and other visits.
- Inspection visits
- 5
- Complaint investigation visits
- 45
- Type A citations · most severe class
- 5
- Type B citations · administrative
- 8
- Substantiated allegations
- 11
Available reports · 49
Complaint investigation
Nov 6, 2025
Complaint investigation
Oct 8, 2025
Complaint investigation
Aug 29, 2025
Facility evaluation
Aug 14, 2025
Complaint investigation
Jul 2, 2025
1–5 of 49 reports
Monthly pricing
Total monthly costs depend on room type, select services, and the level of care needed.
Starting at $4,810 / month
Contact our team for room options and a personalized quote.
Financial Assistance
What is the ALW?
The Assisted Living Waiver is a Medi-Cal program that pays for assisted living care in place of a nursing home. Residents must be on Medi-Cal (no share of cost) and meet a nursing-facility level of care; only communities enrolled with the state can accept it.
Listed as a participating provider by the California Department of Health Care Services (Jan 2026 list).
Care & support
Daily Care Services
9 services
- Medication management
- Bathing & dressing assistance
- 24-hour supervision
- Activities of daily living (ADL) assistance
- Mobility assistance
- Diabetes / insulin management
- Incontinence care
- Non-ambulatory care
- Wheelchair accessible
Specialized Care
1 service
- Respite / Short-term care
Daily life & programs
Spaces & services
Amenities
17 features
- Furnished units
- Emergency call system
- Pet Friendly
- Private bathroom
- Cable TV
- Kitchenette
- Air conditioning
- Wi-Fi / Internet
- Fitness center / Gym
- Spa services
- Game room / Billiards
- Movie theater / Media room
- Activity room
- Art studio / Craft room
- Library / Reading room
- Housekeeping Included
- Laundry service / Dry cleaning
Outdoor Spaces
3 features- Walking paths
- Garden / Courtyard
- Outdoor common space
Dining Options
4 features
- All-day / Flexible meal times
- Accommodates special diets
- Restaurant-style dining
- Professional chef
Transportation
1 feature- Scheduled transportation
Family & Visitors
1 feature- Family support services
Community Services
2 features- Move-in coordination
- Concierge services
Reviews
Online reputation
1.8Average RatingAveraged from 7 reviews published on other websites
AI review summary
Reviews are sharply divided, with repeated serious allegations of understaffing and neglect contrasted by one detailed account of attentive, family-like care, so this needs careful in-person verification.
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- Staff & care — At least one detailed account describes staff as deeply caring, attentive to individual resident needs, and treating residents like family.
- Activities — The same account highlights regular engagement efforts such as monthly game nights, pizza days, and personal touches like doing residents' nails and hair.
- Staff & care — Multiple reviewers describe serious concerns about understaffing and neglect, alleging residents did not receive appropriate care for their needs, so families should directly ask about staff-to-resident ratios and training.
- Communication — Several reviews claim management prioritizes profit over resident wellbeing and safety, which families should probe by asking current residents' families about responsiveness to concerns.
- Financial transparency — One reviewer reported unsolicited marketing calls raising questions about how contact information is obtained and used, worth clarifying with administration.
- Atmosphere & grounds — There are mentions of conflict between residents, so it's worth asking how the community manages resident disputes and overall daily atmosphere.
The rating above is averaged from reviews published on other websites. Reviews below are written by families on Senior Places.
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Languages spoken
Languages spoken
Around the neighborhood
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