Madonna Gardens Assisted Living & Memory Care

Madonna Gardens Assisted Living & Memory Care has accumulated a concerning compliance record during its nearly nine years of operation, with 8 Type A citations (serious violations affecting resident safety or care) and 12 substantiated allegations out of 30 total allegations investigated by the state. The facility has generated significantly more complaint investigations than routine inspections, with 15 complaint visits compared to just 4 standard inspections since licensing in 2017. Roughly 40% of investigated allegations were substantiated, indicating that many of the concerns raised had merit. The recent three-year period shows the compliance issues are ongoing rather than resolved, with 4 additional Type A citations and 10 substantiated allegations emerging from recent complaint investigations. Families should ask the community which specific categories of allegations were substantiated, what corrective actions were implemented, and how the facility has verified that these measures are preventing recurring violations. Given this pattern of serious citations and substantiated complaints, families should also inquire about recent leadership changes, staff training improvements, and any third-party oversight measures the facility has adopted.