Serenity Care Villa - Sagewood

Serenity Care Villa - Sagewood has faced significant compliance challenges during its four years of operation, with 9 serious violations affecting resident safety or care (Type A citations) and 6 substantiated allegations out of 21 total complaints investigated. The facility has generated substantially more complaint investigations (14) than routine inspections (4), indicating ongoing concerns that prompted state oversight beyond standard monitoring cycles. Roughly 29% of investigated allegations were substantiated, meaning the state found credible evidence of problems in nearly one-third of the complaints they reviewed. The facility's recent record shows no improvement, with all 6 substantiated allegations and 2 of the 9 Type A citations occurring within the past three years, including serious violations identified during complaint investigations related to resident care and safety protocols. Ask the community which categories of allegations were substantiated and what specific corrective actions were taken and verified by the state. For a small 6-bed facility, this pattern of findings across medication management, resident care planning, and life safety areas represents a concerning compliance trajectory that families should discuss directly with management before making placement decisions.