Serenity Care Villa

Serenity Care Villa has accumulated multiple compliance concerns during its nearly six years of operation, including two serious violations affecting resident safety or care (Type A citations) and six administrative or non-serious findings (Type B citations). The community has faced two complaint investigations that resulted in two substantiated allegations, meaning roughly two-thirds of investigated concerns were confirmed by state regulators. Families should ask the facility which categories of allegations were substantiated and what specific corrective actions were taken and verified. While the two Type A citations occurred earlier in the licensed period and none have been issued in recent complaint investigations, the facility continues to receive Type B findings in areas like staff training and medication management procedures. Given the small six-bed capacity, this level of regulatory activity represents a notable pattern that warrants discussion with the administrator about ongoing quality improvement efforts.