ACC Maple Tree Village

ACC Maple Tree Village has a concerning compliance record over its 6.5 years of operation, with 12 Type A citations (serious violations affecting resident safety or care) and 14 substantiated allegations across 5 routine inspections and 21 complaint investigations. The facility has faced significantly more complaint investigations than typical, with roughly 38% of investigated allegations being substantiated rather than unfounded. However, the recent three-year period shows meaningful improvement — while 5 allegations were still substantiated during this timeframe, there have been no Type A citations from complaint investigations since 2023, only 5 Type B citations (administrative or non-serious findings related to paperwork or minor procedures). Families should ask the community which specific categories of allegations were substantiated throughout its operating history and what corrective actions were taken and verified by the state. The improvement trajectory in recent years suggests better oversight of resident care plans and medication management, though the lifetime pattern of frequent complaints warrants careful evaluation during any visit.