Cleo's Home 4

Cleo's Home 4 has had one serious violation affecting resident safety or care and one substantiated allegation during its 3.6 years of operation since licensing in late 2022. The Type A citation and substantiated allegation both occurred during the same complaint investigation in July 2023, indicating a concentrated incident rather than an ongoing pattern of problems. Since that July 2023 event, the facility has completed several routine inspections without any citations, suggesting the issues were addressed. However, given that 100% of investigated allegations were substantiated, families should ask the community specifically what type of allegation was substantiated, what corrective actions were implemented, and how those measures have been verified by state inspectors. For a small 6-bed facility with a relatively short operating history, this single serious finding represents a notable concern that warrants direct discussion with management about their quality assurance practices, particularly around resident care plans and safety protocols that are typically reviewed during state oversight.