A New Life Board and Care

A New Life Board and Care has had a challenging compliance record during its 2.7 years of operation, with one serious violation affecting resident safety or care and eight administrative or non-serious findings across two routine inspections. The community has also faced five complaint investigations resulting in three substantiated allegations, meaning roughly 20% of investigated allegations were confirmed by the state. While the facility has not received any Type A citations from recent complaint visits, all three substantiated allegations occurred within the past three years, indicating ongoing concerns that families should address directly with the community. The pattern of complaint investigations significantly outnumbering routine inspections suggests heightened regulatory attention. Families should ask the community which categories of allegations were substantiated and what specific corrective actions were taken and verified by the state. Given this small six-bed facility's limited operating history since licensing in late 2023, prospective residents and their families should carefully evaluate how the community has addressed these compliance issues during its early operational period.