Redlands, California
Braswell's Chateau Villa
Assisted Living · Independent Living
620 East Highland Avenue, Redlands, CA 92374
Braswell's Chateau Villa is a senior living community in Redlands, California offering independent retirement living and assisted living, along with hospice care coordination.
- Licensed capacity
- 156 residents
Maximum licensed size, not current occupancy.
- Licensed since
- August 1977
License history may include previous operators.
State inspections
Review licensing, findings, and available inspection reports. A record is one part of understanding a community.
Findings to review
Complaint investigations · 3 years before our last check
- Type A citations
- 6
- Complaints with substantiated allegations
- 11
AI summary
Braswell's Chateau Villa has accumulated 12 Type A findings (the state's most severe citation class, tied to resident safety or care) over nearly 49 years of operation, with 6 of those occurring within just the past three years, so this is an active pattern worth discussing directly with the community.
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- Track record — Across almost 49 years of operation the community has drawn 12 Type A and 11 Type B (administrative, paperwork-level) citations along with 67 complaint investigations, a volume that reflects both its long tenure and a real cluster of findings rather than isolated incidents.
- Recent 3 years — Half of the lifetime Type A total, 6 findings, occurred in just the last three years alongside 10 substantiated allegations, indicating the concerning pattern is recent rather than historical.
- Complaints — Complaint investigations (67 lifetime, 39 in the past three years) far outnumber routine inspections (5 lifetime, 7 recent), meaning most of what regulators have looked at here was prompted by someone raising a concern rather than a scheduled check.
- Severity — About 8% of all investigated allegations were substantiated, with 13 confirmed lifetime and 10 of those in the past three years, so the recent share of confirmed allegations is disproportionately high relative to the historical rate.
- 1.Which specific categories of allegations were substantiated in the past three years, and what corrective actions were put in place and verified?
- 2.What changed operationally around the time the Type A findings began clustering in the recent period?
- 3.Can the community walk through its current staffing, training, and care-plan review processes and how they've been adjusted in response to these findings?
Source: California Department of Social Services (CDSS)
View inspection historyHide inspection history
- License number
- License #360902129
- License status
- Licensed
Full history on file
These totals cover the available license history, including older findings. Citation totals include inspections, complaint visits, and other visits.
- Inspection visits
- 5
- Complaint investigation visits
- 67
- Type A citations · most severe class
- 12
- Type B citations · administrative
- 11
- Substantiated allegations
- 13
Available reports · 68
Complaint investigation
May 14, 2026
Complaint investigation
Apr 27, 2026
Complaint investigation
Apr 6, 2026
Complaint investigation
Mar 24, 2026
Complaint investigation
Mar 24, 2026
1–5 of 68 reports
Monthly pricing
Total monthly costs depend on room type, select services, and the level of care needed.
Assisted LivingStarting at$6,000 / mo
- Private Rooms
- $6,000 / mo
- Studios
- $6,150 / mo
- 1-Bedroom
- $6,700 / mo
Financial Assistance
What is the ALW?
The Assisted Living Waiver is a Medi-Cal program that pays for assisted living care in place of a nursing home. Residents must be on Medi-Cal (no share of cost) and meet a nursing-facility level of care; only communities enrolled with the state can accept it.
Listed as a participating provider by the California Department of Health Care Services (Jan 2026 list).
Care & support
Daily Care Services
9 services
- Medication management
- Bathing & dressing assistance
- 24-hour supervision
- Activities of daily living (ADL) assistance
- Mobility assistance
- Non-ambulatory care
- Wheelchair accessible
- Diabetes / insulin management
- Incontinence care
Specialized Care
1 service
- Respite / Short-term care
Daily life & programs
Spaces & services
Amenities
18 features
- Furnished units
- Emergency call system
- Housekeeping Included
- Private bathroom
- Cable TV
- Kitchenette
- Air conditioning
- Wi-Fi / Internet
- Fitness center / Gym
- Spa services
- Game room / Billiards
- Movie theater / Media room
- Activity room
- Art studio / Craft room
- Library / Reading room
- Laundry service / Dry cleaning
- Pet Friendly
- Beauty salon / Barber
Outdoor Spaces
3 features- Walking paths
- Garden / Courtyard
- Outdoor common space
Dining Options
4 features
- All-day / Flexible meal times
- Accommodates special diets
- Restaurant-style dining
- Professional chef
Transportation
2 features- Scheduled transportation
- Personal Vehicle Parking
Family & Visitors
1 feature- Family support services
Community Services
2 features- Move-in coordination
- Concierge services
Reviews
Online reputation
3.5Average RatingAveraged from 39 reviews published on other websites
AI review summary
Recent reviews describe a warm, attentive community with standout staff, while older reviews raised concerns about food quality, rent increases, and cleanliness worth asking about directly.
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- Staff & care — Recent reviewers consistently praise staff as attentive, patient, and genuinely caring, with several individual staff members singled out by name for exceptional support.
- Atmosphere & grounds — Families and volunteers describe a warm, home-like community with a strong sense of connection between staff and residents, plus a well-maintained courtyard and outdoor space.
- Communication — One family highlighted responsive, sympathetic communication from administrators and staff through health challenges over many months.
- Dining — Newer reviews note that meals can be quite good on some days, a notable shift from earlier complaints about food quality.
- Dining — Older reviews described processed, high-sodium meals, so families should ask how the current menu and food sourcing compare to those past complaints.
- Financial transparency — A past reviewer reported a rent increase of over 40% for some residents, so it's worth clarifying current pricing policies and how costs may change over time.
- Cleanliness & maintenance — An older review raised concerns about dirty carpets and infrequent cleaning, and a more recent reviewer mentioned an unresolved courtyard foundation issue worth confirming has been addressed.
- Staff & care — One older review mentioned only two night staff on duty with slow response times, so families should ask about current overnight staffing ratios.
The rating above is averaged from reviews published on other websites. Reviews below are written by families on Senior Places.
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Languages spoken
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