Redding, California
Hilltop Springs Senior Living
Assisted Living · Memory Care
7 Hilltop Drive, Redding, CA 96003
Hilltop Springs Senior Living in Redding, California offers independent living, assisted living, and memory care on one campus.
- Licensed capacity
- 211 residents
Maximum licensed size, not current occupancy.
- Licensed since
- August 2023
License history may include previous operators.
State inspections
Review licensing, findings, and available inspection reports. A record is one part of understanding a community.
Findings to review
Complaint investigations · 3 years before our last check
- Type A citations
- 8
- Complaints with substantiated allegations
- 11
AI summary
Hilltop Springs has accumulated 10 Type A findings (the most severe citation class, tied to resident safety or care) and 15 Type B (administrative) findings since being licensed in mid-2023, with 8 of the Type A findings occurring within just the past three years.
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- Track record — Across roughly three years of licensure, Hilltop Springs has drawn 10 Type A and 15 Type B citations, a volume that stands out even accounting for its large 211-bed capacity.
- Recent 3 years — Nearly all of the lifetime Type A findings (8 of 10) fall within the past three years, meaning this is an active and current pattern rather than a historical one that has since improved.
- Complaints — Complaint investigations (27 lifetime, 20 in the past three years) far outnumber routine inspections, and 18 allegations have been substantiated, a roughly 29% substantiation rate against the 62 total allegations investigated.
- Operating tenure — With only about three years of operating history and 19 inspections plus 20 complaint visits already logged, the community has been under frequent scrutiny relative to its short tenure, giving a reasonably full picture despite the limited years.
- 1.Which specific categories of allegations were substantiated, and what corrective actions were taken and independently verified?
- 2.What has changed operationally since the most recent Type A citations to address the underlying causes?
- 3.Given that complaint investigations have been frequent, what is the community's current process for responding to and resolving family or resident concerns?
Source: California Department of Social Services (CDSS)
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- License number
- License #455002932
- License status
- Licensed
Full history on file
These totals cover the available license history, including older findings. Citation totals include inspections, complaint visits, and other visits.
- Inspection visits
- 2
- Complaint investigation visits
- 27
- Type A citations · most severe class
- 10
- Type B citations · administrative
- 15
- Substantiated allegations
- 18
Available reports · 41
Facility evaluation
May 28, 2026
Complaint investigation
May 13, 2026
Complaint investigation
Feb 27, 2026
Complaint investigation
Feb 27, 2026
Complaint investigation
Dec 17, 2025
1–5 of 41 reports
Monthly pricing
Total monthly costs depend on room type, select services, and the level of care needed.
Assisted LivingStarting at$5,495 / mo
- Studios
- $5,495 / mo
- 1-Bedroom
- $5,995 / mo
- 2-Bedroom
- $6,595 / mo
Memory CareStarting at$5,595 / mo
- Shared Rooms
- $5,595 / mo
- Private Rooms
- $5,995 / mo
Care & support
Daily Care Services
3 services
- Incontinence care
- Medication management
- Non-ambulatory care
Specialized Care
1 service
- Dementia care
Memory Care
1 service
- Specialized memory care activities
Daily life & programs
Spaces & services
Amenities
18 features
- Pet Friendly
- Activity room
- Fireplace / Common fireplace
- Private bathroom
- Library / Reading room
- Beauty salon / Barber
- Game room / Billiards
- Piano / Music room
- Fitness center / Gym
- Swimming pool / Hot tub
- Movie theater / Media room
- Spa services
- Art studio / Craft room
- Housekeeping Included
- Laundry service / Dry cleaning
- Café / Bistro
- Chapel / Meditation room
- Wi-Fi / Internet
Outdoor Spaces
5 features
- Outdoor common space
- Patio seating areas
- Putting green / Golf
- Raised garden beds
- Garden / Courtyard
Dining Options
9 features
- Room service
- All-day / Flexible meal times
- Accommodates special diets
- Altered-texture food options
- Restaurant-style dining
- Professional chef
- Vegetarian/Vegan Options
- Private Dining Room
- International cuisine
Transportation
2 features- Personal Vehicle Parking
- Scheduled transportation
Family & Visitors
1 feature- Guest meals available
Community Services
1 feature- Grocery shopping & errands
Reviews
Online reputation
4.0Average RatingAveraged from 59 reviews published on other websites
AI review summary
Many families praise warm, attentive staff and a beautiful resort-like setting, but recurring reports of understaffing, medication errors, and rising fees warrant careful questions before moving in.
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- Staff & care — Reviewers repeatedly describe caregivers and front-line staff as warm, attentive, and treating residents like family, with several noting compassionate responses during health emergencies.
- Atmosphere & grounds — The community is frequently described as beautiful, clean, and resort-like, featuring amenities such as an indoor pool, movie theater, bowling alley, and immaculate outdoor spaces.
- Activities — Families consistently mention a robust activities calendar including bowling, crafts, gardening, and painting that keeps residents, even those in their 90s, engaged and social.
- Dining — Many reviewers enjoyed the food and appreciated menu choice and special events like a Sunday harvest brunch, though some noted the dining experience varied over time.
- Staff & care — Several serious accounts describe understaffing, inadequate training, medication errors, and unsupervised residents, so families should ask about current staffing ratios and safety protocols, especially in memory care.
- Financial transparency — Multiple reviewers reported rent increases, reduced services after move-in, and extra charges for care that was originally promised, so it's worth clarifying what is included in the base rate and how pricing changes with care level.
- Dining — While many praise the food, others noted the menu became more limited over time and dining access differs between independent and assisted living residents, so ask about current dining policies for each care level.
- Communication — A few reviews describe slow responses to health concerns and inconsistent wellness checks, making it worth asking how the community handles emergency communication and monitoring for independent living residents.
The rating above is averaged from reviews published on other websites. Reviews below are written by families on Senior Places.
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