Rancho Cucamonga, California
Merrill Gardens at Rancho Cucamonga
Independent Living · Assisted Living · Memory Care
9942 Highland Avenue, Rancho Cucamonga, CA 91737
Merrill Gardens at Rancho Cucamonga offers independent living, assisted living, and memory care in studio, one-bedroom, and two-bedroom apartments.
- Licensed capacity
- 150 residents
Maximum licensed size, not current occupancy.
- Licensed since
- October 2018
License history may include previous operators.
State inspections
Review licensing, findings, and available inspection reports. A record is one part of understanding a community.
No recent serious complaint findings
Complaint investigations · 3 years before our last check
- Type A citations
- 0
- Complaints with substantiated allegations
- 0
AI summary
Merrill Gardens at Rancho Cucamonga has no Type A or Type B citations across nearly 8 years of licensed operation, with only one substantiated allegation on record and none in the past three years.
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- Track record — Across five inspections spanning 2018 to 2025, the community has never received a Type A (most severe, resident safety and care) or Type B (administrative) citation, indicating steady compliance with life safety, staffing, and care-plan standards over time.
- Complaints — Of six allegations investigated over the licensed period, one was substantiated, four were unsubstantiated, and one was unfounded, putting the substantiation rate at roughly 17 percent, which is on the lower end.
- Recent 3 years — The most recent three years show three inspections and three complaint investigations, all closing with zero citations and zero substantiated allegations, reinforcing that the single substantiated allegation on file is not part of a recent pattern.
- Operating tenure — Nearly eight years of consistent licensure with no severity-class citations gives this record solid weight; a facility this size (150 beds) undergoing repeated inspection cycles without a citation is a meaningful signal of consistent operations.
Source: California Department of Social Services (CDSS)
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- License number
- License #361880525
- License status
- Licensed
Full history on file
These totals cover the available license history, including older findings. Citation totals include inspections, complaint visits, and other visits.
- Inspection visits
- 5
- Complaint investigation visits
- 0
- Type A citations · most severe class
- 0
- Type B citations · administrative
- 0
- Substantiated allegations
- 0
Available reports · 11
Facility evaluation
Oct 1, 2025
Complaint investigation
Jan 13, 2025
Facility evaluation
Nov 8, 2024
Facility evaluation
Dec 11, 2023
Complaint investigation
Sep 14, 2023
1–5 of 11 reports
Monthly pricing
Total monthly costs depend on room type, select services, and the level of care needed.
Ask for current pricing
Contact our team for room options and a personalized quote.
Care & support
Daily Care Services
3 services
- Incontinence care
- Medication management
- Non-ambulatory care
Specialized Care
1 service
- Dementia care
Memory Care
1 service
- Specialized memory care activities
Daily life & programs
Spaces & services
Amenities
17 features
- Café / Bistro
- Pet Friendly
- Private bathroom
- Activity room
- Beauty salon / Barber
- Fireplace / Common fireplace
- Library / Reading room
- Fitness center / Gym
- Movie theater / Media room
- Piano / Music room
- Swimming pool / Hot tub
- Game room / Billiards
- Art studio / Craft room
- Laundry service / Dry cleaning
- Housekeeping Included
- In-Unit Washer/Dryer
- Kitchenette
Outdoor Spaces
4 features
- Patio seating areas
- Outdoor common space
- Raised garden beds
- Garden / Courtyard
Dining Options
8 features
- Accommodates special diets
- Professional chef
- International cuisine
- All-day / Flexible meal times
- Room service
- Restaurant-style dining
- Vegetarian/Vegan Options
- Private Dining Room
Transportation
2 features- Personal Vehicle Parking
- Scheduled transportation
Family & Visitors
1 feature- Guest meals available
Community Services
2 features- Grocery shopping & errands
- Maintenance services
Reviews
Online reputation
4.9Average RatingAveraged from 84 reviews published on other websites
AI review summary
Families consistently praise attentive, caring staff and a beautiful, welcoming community, though it's worth asking about food consistency and how pricing changes with added care needs.
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- Staff & care — Reviewers repeatedly describe office staff, caregivers, and administrators as friendly, attentive, and genuinely caring toward residents and families.
- Atmosphere & grounds — The community is frequently called bright, beautiful, and well maintained, with spacious apartments featuring full kitchens, walk-in closets, and private patios or balconies.
- Activities — Residents enjoy a wide range of activities including exercise classes, outings, Bible study, Wii bowling, and a pool, often led by a well-regarded activities director.
- Communication — Families highlight clear, proactive communication during move-in and ongoing care, including transparency about charges and monthly resident meetings to address concerns.
- Dining — Many reviewers say the food is good to excellent, though a few note inconsistency in temperature or variety over time.
- Dining — A handful of reviews mention food arriving lukewarm or being inconsistent, so it's worth sampling a meal during a tour.
- Value & pricing — Some families note the community is pricey and that costs rise as additional assistance is needed, so ask for a clear breakdown of how fees escalate with higher care levels.
- Cleanliness & maintenance — One review flagged inconsistent cleaning of public bathroom areas, worth confirming current housekeeping standards on a visit.
- Staff & care — A past review noted certain caregivers were not permitted to help with tasks like bandaging, so families with medical needs should clarify the scope of care provided.
The rating above is averaged from reviews published on other websites. Reviews below are written by families on Senior Places.
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Around the neighborhood
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Senior Places is not affiliated with, endorsed by, or operated by Merrill Gardens at Rancho Cucamonga. This profile was compiled from publicly available sources and has not been verified or approved by the community. Pricing, availability, and services may have changed.
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