Rancho Cordova, California
Tender Home Senior Care
Assisted Living · Residential Care
3499 Ponzi Court, Rancho Cordova, CA 95670
Tender Home Senior Care in Rancho Cordova, California is an intimate six-bed community offering assisted living and residential care services.
- Licensed capacity
- 6 residents
Maximum licensed size, not current occupancy.
- Licensed since
- August 2008
License history may include previous operators.
State inspections
Review licensing, findings, and available inspection reports. A record is one part of understanding a community.
Findings to review
Complaint investigations · 3 years before our last check
- Type A citations
- 2
- Complaints with substantiated allegations
- 1
AI summary
Over 18 years of operation this small six-bed home has accumulated 12 Type A findings, the state's most severe citation class for issues affecting resident safety or care, with 2 of them and 2 substantiated allegations occurring within just the past three years.
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- Track record — Twelve Type A findings and 5 Type B administrative findings over the licensed period is a substantial count for a small six-bed home, and this pattern warrants direct conversation with the community about what occurred and how it was addressed.
- Recent 3 years — Two Type A citations and 2 substantiated allegations were recorded within the past three years, meaning this is not a historical issue that has since resolved but an active pattern worth understanding before making a decision.
- Complaints — Nine complaint investigations against only 5 routine inspections is a notably high ratio, and about 67% of investigated allegations were substantiated, indicating that when concerns were raised they were frequently found valid.
- Operating tenure — Eighteen years of continuous licensure shows long experience running the home, but that tenure also means there has been ample time and opportunity to establish a stronger compliance pattern than what appears here.
- 1.Can you walk through what the two most recent Type A findings involved and what corrective actions were taken?
- 2.Which categories of allegations were substantiated, and what specific changes were verified afterward to prevent recurrence?
- 3.Given the volume of complaint investigations relative to inspections, what is the process for how complaints are raised and resolved at this home?
Source: California Department of Social Services (CDSS)
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- License number
- License #347003936
- License status
- Licensed
Full history on file
These totals cover the available license history, including older findings. Citation totals include inspections, complaint visits, and other visits.
- Inspection visits
- 5
- Complaint investigation visits
- 9
- Type A citations · most severe class
- 12
- Type B citations · administrative
- 5
- Substantiated allegations
- 8
Available reports · 14
Facility evaluation
Sep 4, 2025
Facility evaluation
Aug 19, 2024
Complaint investigation
Mar 7, 2024
Facility evaluation
Mar 7, 2024
Facility evaluation
Jul 12, 2023
1–5 of 14 reports
Monthly pricing
Total monthly costs depend on room type, select services, and the level of care needed.
Starting at $4,540 / month
Contact our team for room options and a personalized quote.
Care & support
Daily Care Services
9 services
- Medication management
- Bathing & dressing assistance
- 24-hour supervision
- Activities of daily living (ADL) assistance
- Mobility assistance
- Diabetes / insulin management
- Incontinence care
- Non-ambulatory care
- Wheelchair accessible
Specialized Care
1 service
- Respite / Short-term care
Daily life & programs
Spaces & services
Amenities
6 features
- Furnished units
- Emergency call system
- Housekeeping Included
- Laundry service / Dry cleaning
- Private bathroom
- Activity room
Outdoor Spaces
3 features- Walking paths
- Garden / Courtyard
- Outdoor common space
Dining Options
3 features- All-day / Flexible meal times
- Accommodates special diets
- Vegetarian/Vegan Options
Transportation
1 feature- Scheduled transportation
Community Services
1 feature- Move-in coordination
Reviews
Online reputation
4.3Average RatingAveraged from 6 reviews published on other websites
AI review summary
Most families report a clean, welcoming home with attentive staff, but one detailed account of serious medication and care failures makes verifying staffing and safety practices essential.
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- Cleanliness & maintenance — Reviewers consistently describe the home as clean and well-kept, with even the negative review acknowledging the house was tidy.
- Atmosphere & grounds — Families mention a nice neighborhood close to shopping and groceries, making visits and errands convenient.
- Staff & care — Several reviewers say staff go above and beyond to make residents feel at home and describe a consistently warm, welcoming energy during visits.
- Dining — One reviewer specifically praised the food as healthy.
- Staff & care — One detailed account describes understaffing, a medication error leading to hospitalization, and unaddressed sensitivities despite repeated warnings, so families should ask about staff-to-resident ratios and medication management protocols.
- Communication — The same account raises concerns about the owner disregarding family input and power of attorney instructions, so it's worth confirming how the community documents and honors family care directives.
- Financial transparency — A rent increase following a formal complaint was reported, so families should clarify billing policies and what triggers rate changes.
The rating above is averaged from reviews published on other websites. Reviews below are written by families on Senior Places.
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Languages spoken
Languages spoken
Around the neighborhood
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Senior Places is not affiliated with, endorsed by, or operated by Tender Home Senior Care. This profile was compiled from publicly available sources and has not been verified or approved by the community. Pricing, availability, and services may have changed.
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