Pleasanton, California
Sunol Creek Memory Care
Memory Care
5980 Sunol Boulevard, Pleasanton, CA 94566
Sunol Creek Memory Care in Pleasanton, California provides specialized memory care in a community with 46 licensed beds.
- Licensed capacity
- 46 residents
Maximum licensed size, not current occupancy.
- Licensed since
- April 2014
License history may include previous operators.
State inspections
Review licensing, findings, and available inspection reports. A record is one part of understanding a community.
Findings in the state record
Complaint investigations · 3 years before our last check
- Type A citations
- 0
- Complaints with substantiated allegations
- 2
AI summary
Over more than 12 years of operation, Sunol Creek Memory Care has accumulated 1 Type A finding (the state's most severe citation class, involving resident safety or care) and 5 Type B findings (administrative issues like paperwork or posting gaps), with 2 substantiated allegations out of 8 investigated.
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- Track record — Across more than 12 years of licensed operation, the community has drawn one Type A citation and five Type B citations, a pattern that reflects a small number of findings spread over a long operating history rather than a concentrated cluster.
- Recent 3 years — The past three years show a heavier inspection presence (13 visits) with zero Type A findings and only two Type B findings from complaint-driven visits, suggesting the most severe issue on record predates this recent window.
- Complaints — Five complaint investigations have been logged over the community's history, with 2 of 8 total allegations substantiated (about 25%); both substantiated allegations fall within the recent three-year period, which is worth asking about directly.
- Operating tenure — With over 12 years licensed and continued frequent inspection activity through early 2026, there is a substantial track record to evaluate rather than a short or thin history.
- 1.Can you walk us through what led to the Type A citation on record, and what corrective steps were taken afterward?
- 2.What were the two substantiated allegations in the past three years, and what changes were made in response?
- 3.How does the community handle follow-up after a complaint investigation to confirm corrective actions actually took hold?
Source: California Department of Social Services (CDSS)
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- License number
- License #19200484
- License status
- Licensed
Full history on file
These totals cover the available license history, including older findings. Citation totals include inspections, complaint visits, and other visits.
- Inspection visits
- 5
- Complaint investigation visits
- 5
- Type A citations · most severe class
- 1
- Type B citations · administrative
- 5
- Substantiated allegations
- 2
Available reports · 23
Facility evaluation
Apr 1, 2026
Facility evaluation
Feb 19, 2026
Complaint investigation
Feb 19, 2026
Facility evaluation
Oct 24, 2025
Facility evaluation
Jul 17, 2025
1–5 of 23 reports
Monthly pricing
Total monthly costs depend on room type, select services, and the level of care needed.
Memory CareStarting at$5,580 / mo
- Shared Rooms
- $5,580 / mo
- Private Rooms
- $7,060 / mo
Care & support
Daily Care Services
10 services
- Medication management
- 24-hour supervision
- Diabetes / insulin management
- Incontinence care
- Non-ambulatory care
- Activities of daily living (ADL) assistance
- Bathing & dressing assistance
- 24-hour nursing
- Mobility assistance
- Wheelchair accessible
Specialized Care
6 services
- Parkinson's program
- Behavioral support
- Hospice agency partnership
- Respite / Short-term care
- Dementia care
- Cognitive learning center
Memory Care
2 services
- Dementia-certified staff
- Specialized memory care activities
Daily life & programs
Spaces & services
Amenities
13 features
- Furnished units
- Emergency call system
- Air conditioning
- Wi-Fi / Internet
- Fireplace / Common fireplace
- Piano / Music room
- Game room / Billiards
- Art studio / Craft room
- Library / Reading room
- Beauty salon / Barber
- Housekeeping Included
- Laundry service / Dry cleaning
- Activity room
Outdoor Spaces
6 features
- Garden / Courtyard
- Patio seating areas
- Outdoor common space
- Walking paths
- BBQ / Grill area
- Raised garden beds
Dining Options
7 features
- All-day / Flexible meal times
- Accommodates special diets
- Altered-texture food options
- Restaurant-style dining
- Professional chef
- Vegetarian/Vegan Options
- Private Dining Room
Transportation
1 feature- Scheduled transportation
Family & Visitors
2 features- Family support services
- Guest meals available
Community Services
1 feature- Move-in coordination
Reviews
Online reputation
3.7Average RatingAveraged from 64 reviews published on other websites
AI review summary
Sunol Creek earns heartfelt praise for compassionate, dignified care and a beautiful campus, but recurring understaffing, activity gaps, and administrative turnover mean families should verify staffing levels and cost transparency before moving in.
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- Staff & care — Many families describe caregivers, nurses, and directors as warm, attentive, and genuinely devoted to residents, with several accounts of staff going above and beyond, including tender end-of-life gestures.
- Daily life & dignity — Reviewers repeatedly highlight that residents, even those with advanced dementia, are treated with respect, dignity, and personalized attention that eased family anxiety about placement.
- Atmosphere & grounds — The facility is consistently called beautiful, clean, and well-maintained, often compared favorably to a high-end resort during tours and long-term stays.
- Communication — Several families praise specific staff members and coordinators for prompt, clear, and kind communication throughout the care and move-in process.
- Staff & care — A recurring theme across several reviews is understaffing, with caregivers described as rushed or too few to meet resident needs, especially for higher-acuity residents like those with Parkinson's or advanced dementia.
- Activities — Multiple reviewers note that activities are inconsistent or lacking during periods of low staffing or leadership turnover, leaving some residents watching TV rather than engaged in programming.
- Financial transparency — Some families report confusion over what costs are included, such as personal care supplies, and mention prices rising over time, so it's worth asking for a detailed breakdown of fees at each care level.
- Communication — A few reviews mention frequent turnover in administrative or director roles and delays in returning calls or deposits, so families should ask how leadership stability and follow-up are currently handled.
The rating above is averaged from reviews published on other websites. Reviews below are written by families on Senior Places.
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