Pleasanton, California
Ivy Park At Pleasanton
Independent Living · Assisted Living · Memory Care
5700 Pleasant Hill Road, Pleasanton, CA 94588
Ivy Park at Pleasanton offers assisted living and memory care in Pleasanton, California.
- Licensed capacity
- 103 residents
Maximum licensed size, not current occupancy.
- Licensed since
- September 2024
License history may include previous operators.
State inspections
Review licensing, findings, and available inspection reports. A record is one part of understanding a community.
No recent serious complaint findings
Complaint investigations · 3 years before our last check
- Type A citations
- 0
- Complaints with substantiated allegations
- 0
AI summary
Ivy Park At Pleasanton has no Type A findings and no substantiated allegations since it was licensed two years ago, with only 2 administrative (Type B) citations on record.
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- Track record — Across its licensed period the community has zero Type A findings, the most severe citation class, and only 2 Type B administrative citations, which typically involve paperwork or minor procedural gaps rather than resident safety or care.
- Operating tenure — The community has only been licensed since September 2024, so this record reflects a limited number of inspection cycles and should be weighed with that shorter history in mind.
- Complaints — Fourteen allegations were investigated with none substantiated, and the 5 complaint investigations in the past three years also resulted in zero substantiated findings, suggesting concerns raised have not held up under review.
Source: California Department of Social Services (CDSS)
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- License number
- License #019201324
- License status
- Licensed
Full history on file
These totals cover the available license history, including older findings. Citation totals include inspections, complaint visits, and other visits.
- Inspection visits
- 1
- Complaint investigation visits
- 0
- Type A citations · most severe class
- 0
- Type B citations · administrative
- 2
- Substantiated allegations
- 0
Available reports · 17
Complaint investigation
Jun 2, 2026
Facility evaluation
Apr 16, 2026
Facility evaluation
Jan 29, 2026
Facility evaluation
Dec 5, 2025
Facility evaluation
Dec 2, 2025
1–5 of 17 reports
Monthly pricing
Total monthly costs depend on room type, select services, and the level of care needed.
Ask for current pricing
Contact our team for room options and a personalized quote.
Care & support
Daily Care Services
4 services
- Non-ambulatory care
- Medication management
- Incontinence care
- Diabetes / insulin management
Specialized Care
1 service
- Dementia care
Memory Care
1 service
- Specialized memory care activities
Daily life & programs
Spaces & services
Amenities
16 features
- Café / Bistro
- Pet Friendly
- Beauty salon / Barber
- Private bathroom
- Library / Reading room
- Activity room
- Fireplace / Common fireplace
- Game room / Billiards
- Art studio / Craft room
- Fitness center / Gym
- Movie theater / Media room
- Piano / Music room
- Housekeeping Included
- Laundry service / Dry cleaning
- Spa services
- Emergency call system
Outdoor Spaces
3 features- Patio seating areas
- Outdoor common space
- Raised garden beds
Dining Options
9 features
- Accommodates special diets
- Professional chef
- Altered-texture food options
- International cuisine
- Vegetarian/Vegan Options
- Restaurant-style dining
- All-day / Flexible meal times
- Room service
- Private Dining Room
Transportation
2 features- Scheduled transportation
- Personal Vehicle Parking
Family & Visitors
1 feature- Guest meals available
Community Services
1 feature- Grocery shopping & errands
Reviews
Online reputation
4.6Average RatingAveraged from 45 reviews published on other websites
AI review summary
Staff warmth and attentiveness are widely praised, but families should ask directly about memory care staffing levels, turnover, and how well aggressive or advanced dementia behaviors are handled.
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- Staff & care — Reviewers repeatedly describe staff as compassionate, attentive, and treating residents like family, with many crediting individual caregivers and directors by name for going above and beyond.
- Atmosphere & grounds — The community is frequently described as beautifully maintained and hotel-like, with gardens, a private park, and inviting common areas that make it feel warm and welcoming.
- Communication — Several families highlight proactive, clear communication from staff, including regular updates and photos that reassured them their loved one was adjusting well.
- Dining — Many reviewers say the food is restaurant-quality and residents enjoy it, though this praise is not universal.
- Daily life & dignity — Families note that staff help residents maintain dignity during personal care tasks like bathing, dressing, and hygiene, and encourage social connections among residents.
- Staff & care — Multiple reviews describe high staff turnover, especially in memory care, leading to inconsistent care and staff who don't yet know residents' needs well.
- Daily life & dignity — One review raised serious concerns about infrequent bathing and a missed medical emergency, so families should ask about bathing frequency and how health changes are monitored and escalated.
- Cleanliness & maintenance — A few reviewers mention laundry mix-ups, over-dried clothing, and inconsistent room cleaning that families may want to ask about.
- Value & pricing — Some families found the cost high relative to the level of care received, particularly as needs increased, so it's worth clarifying how pricing scales with care levels.
The rating above is averaged from reviews published on other websites. Reviews below are written by families on Senior Places.
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Languages spoken
Languages spoken
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