Maureen House

Over more than 16 years of operation, Maureen House has accumulated 3 Type A citations (serious violations affecting resident safety or care) and 12 Type B citations (administrative or non-serious findings like paperwork or minor procedure gaps), along with 1 substantiated allegation out of 16 total investigations. The complaint investigation volume significantly outpaces routine inspections, with roughly 6% of investigated allegations substantiated. However, the recent trajectory shows improvement — no Type A citations have occurred in the past three years, with only 1 Type B citation during that period, suggesting stronger compliance with state requirements around areas like medication management and staff training. The community should be asked to explain what specific corrective actions were taken to address the earlier serious violations and how they've maintained the improved performance. One allegation was substantiated in the recent period, so families should ask what category this involved and what verification was done to ensure the corrective measures are effective. While the long operating history provides substantial regulatory oversight data, the earlier pattern of serious findings means families should specifically inquire about current safety protocols and quality assurance practices.