Pleasant Hill, California
Carlton Senior Living Downtown Pleasant Hill
Assisted Living · Memory Care · Independent Living
175 Cleaveland Road, Pleasant Hill, CA 94523
Carlton Senior Living Downtown Pleasant Hill offers independent living, assisted living, and memory care in downtown Pleasant Hill, near Crescent Plaza, City Hall, and the Pleasant Hill Senior Center.
- Licensed capacity
- 175 residents
Maximum licensed size, not current occupancy.
- Licensed since
- August 1997
License history may include previous operators.
State inspections
Review licensing, findings, and available inspection reports. A record is one part of understanding a community.
State record available
Complaint investigations · 3 years before our last check
- Type A citations
- 0
- Complaints with substantiated allegations
- 1
AI summary
Over 29 years of operation, Carlton Senior Living Downtown Pleasant Hill has accumulated just 1 Type A finding (the most severe citation class) and 3 Type B (administrative) findings, with none of the Type A citation occurring in the past three years.
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- Track record — Across nearly three decades of licensure, the community has drawn a single Type A citation and three Type B citations, a light footprint for a 175-bed operation of this size and duration.
- Recent 3 years — The past three years show six inspections and two complaint investigations with no Type A citations and only one Type B, indicating the lone severe finding falls outside the recent window.
- Complaints — Of the 14 allegations investigated over the community's history, 2 were substantiated (about 14%), with 1 of those substantiations occurring within the last three years.
- Operating tenure — Nearly 29 years of continuous licensure gives this record substantial weight — a long enough history to see how the community performs across many inspection cycles rather than a narrow snapshot.
Source: California Department of Social Services (CDSS)
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- License number
- License #75600194
- License status
- Licensed
Full history on file
These totals cover the available license history, including older findings. Citation totals include inspections, complaint visits, and other visits.
- Inspection visits
- 5
- Complaint investigation visits
- 7
- Type A citations · most severe class
- 1
- Type B citations · administrative
- 3
- Substantiated allegations
- 2
Available reports · 14
Complaint investigation
Nov 18, 2025
Complaint investigation
Sep 4, 2025
Facility evaluation
Aug 6, 2025
Facility evaluation
Aug 29, 2024
Facility evaluation
Dec 11, 2023
1–5 of 14 reports
Monthly pricing
Total monthly costs depend on room type, select services, and the level of care needed.
Assisted LivingStarting at$4,795 / mo
- Studios
- $4,795 / mo
- 1-Bedroom
- $5,595 / mo
Independent LivingStarting at$4,795 / mo
- Studios
- $4,795 / mo
- 1-Bedroom
- $5,995 / mo
Memory CareStarting at$7,995 / mo
- Shared Rooms
- $7,995 / mo
Care & support
Daily Care Services
11 services
- Medication management
- 24-hour supervision
- Activities of daily living (ADL) assistance
- Incontinence care
- Non-ambulatory care
- Hearing assistive devices
- Bathing & dressing assistance
- Physical therapy on-site
- Mobility assistance
- Wheelchair accessible
- Diabetes / insulin management
Specialized Care
5 services
- Parkinson's program
- Hospice agency partnership
- Respite / Short-term care
- Dementia care
- Cognitive learning center
Memory Care
1 service
- Dementia-certified staff
Daily life & programs
Spaces & services
Amenities
22 features
- Furnished units
- Emergency call system
- Pet Friendly
- Private bathroom
- Cable TV
- Kitchenette
- Air conditioning
- Wi-Fi / Internet
- Beauty salon / Barber
- Fireplace / Common fireplace
- Game room / Billiards
- Elevator access
- Movie theater / Media room
- Piano / Music room
- Activity room
- Art studio / Craft room
- Library / Reading room
- Fitness center / Gym
- Spa services
- Housekeeping Included
- Laundry service / Dry cleaning
- Café / Bistro
Outdoor Spaces
6 features
- Walking paths
- Garden / Courtyard
- Patio seating areas
- Outdoor common space
- BBQ / Grill area
- Raised garden beds
Dining Options
9 features
- Room service
- All-day / Flexible meal times
- Accommodates special diets
- Choice menu
- Professional chef
- Restaurant-style dining
- Vegetarian/Vegan Options
- Private Dining Room
- International cuisine
Transportation
2 features- Scheduled transportation
- Personal Vehicle Parking
Family & Visitors
2 features- Family support services
- Guest meals available
Community Services
3 features- Move-in coordination
- Concierge services
- Maintenance services
Reviews
Online reputation
4.1Average RatingAveraged from 46 reviews published on other websites
AI review summary
Most families report attentive, friendly staff and a clean, social community, but a few serious accounts of poor communication and care lapses in higher-need situations warrant careful questions.
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- Staff & care — Reviewers repeatedly describe staff as friendly, attentive, and quick to learn residents by name, with several noting respectful and dignified treatment even during difficult transitions.
- Dining — Many families praise the restaurant-style dining, variety of food, and improved appetite and mood in residents after move-in, though a couple of reviewers found the menu heavy on cafeteria-style casseroles.
- Activities — Happy hours, exercise classes, outings, and birthday celebrations are frequently mentioned as helping residents stay social and engaged.
- Atmosphere & grounds — The community is often called bright, open, and well-maintained, with pleasant courtyards and a treed setting that stood out on tours.
- Communication — Several long-term family members highlight quick email or phone responses and being kept informed about their loved one's wellbeing, even during visitation restrictions.
- Staff & care — A small number of reviews describe troubling incidents, including a report of a staff member speaking disrespectfully to a resident and separate concerns about medication management and follow-through on care plans, so families should ask how staff conduct and training are monitored.
- Communication — One detailed negative account described unreturned calls, unmet promises from leadership, and the need to constantly follow up on basic care tasks, making it worth confirming how responsive management is day-to-day.
- Value & pricing — Some visitors found the studio and one-bedroom units smaller than expected for the price, so families should clarify unit sizing and how costs shift as care needs increase.
- Daily life & dignity — A couple of reviewers felt the resident population skewed toward lower activity levels or an institutional dining feel, so it's worth touring at different times to gauge fit for a more active loved one.
The rating above is averaged from reviews published on other websites. Reviews below are written by families on Senior Places.
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