Carlton Senior Living Downtown Pleasant Hill

Carlton Senior Living Downtown Pleasant Hill has operated for nearly 29 years with a generally solid compliance record, though there are some findings to discuss. Over the licensed period, the community has received one Type A citation (serious violation affecting resident safety or care) and three Type B citations (administrative or non-serious findings), along with two substantiated allegations out of 14 total investigated complaints. The substantiation rate of roughly 14% is relatively low, meaning most investigated concerns were not upheld after review. The recent three-year record shows improvement, with no Type A citations during this period, and routine inspections have consistently found the community in compliance with life safety and medication management standards. However, families should ask the community about the two substantiated allegations — which categories of allegations were substantiated and what corrective actions were taken and verified. The complaint investigations somewhat outnumber routine inspections, though this is not uncommon for a large 175-bed community that has operated for decades.