Placentia, California
Crescendo Senior Living
Assisted Living · Memory Care · Independent Living
351 East Palm Drive, Placentia, CA 92870
Crescendo Senior Living is an assisted living and memory care community in Placentia, California, in a residential neighborhood near shopping and dining.
- Licensed capacity
- 210 residents
Maximum licensed size, not current occupancy.
- Licensed since
- September 2024
License history may include previous operators.
State inspections
Review licensing, findings, and available inspection reports. A record is one part of understanding a community.
Findings in the state record
Complaint investigations · 3 years before our last check
- Type A citations
- 1
- Complaints with substantiated allegations
- 3
AI summary
Crescendo Senior Living has 1 Type A finding (the most severe citation class, involving resident safety or care) and 2 Type B administrative findings, all occurring within the past three years of its two-year operating history.
Read Full SummaryRead less
- Track record — The lifetime record shows a single Type A citation and one Type B citation, both tied to complaint investigations rather than routine inspections, alongside 5 substantiated allegations out of 17 investigated.
- Operating tenure — Crescendo has been licensed for only 2 years, so this record reflects just one routine inspection cycle and a cluster of complaint activity rather than a long track record to draw broad conclusions from.
- Complaints — Complaint investigations (9 in the past three years) far outnumber routine inspections (1), indicating most of what's known about this community comes from responding to specific concerns rather than scheduled reviews.
- Severity — About 29% of investigated allegations were substantiated (5 of 17), with the remainder unsubstantiated or unfounded, meaning most complaints did not result in a confirmed finding.
- 1.Can you walk us through what the Type A citation involved and what corrective actions were put in place afterward?
- 2.Which categories of allegations were substantiated, and how were those corrective actions verified by the state?
- 3.Given the high number of complaint investigations relative to inspections, what steps has the community taken to reduce the volume of complaints?
Source: California Department of Social Services (CDSS)
View inspection historyHide inspection history
- License number
- License #306006473
- License status
- Licensed
Full history on file
These totals cover the available license history, including older findings. Citation totals include inspections, complaint visits, and other visits.
- Inspection visits
- 1
- Complaint investigation visits
- 0
- Type A citations · most severe class
- 0
- Type B citations · administrative
- 1
- Substantiated allegations
- 0
Available reports · 14
Complaint investigation
Mar 11, 2026
Facility evaluation
Mar 2, 2026
Complaint investigation
Feb 23, 2026
Complaint investigation
Feb 3, 2026
Complaint investigation
Dec 26, 2025
1–5 of 14 reports
Monthly pricing
Total monthly costs depend on room type, select services, and the level of care needed.
Ask for current pricing
Contact our team for room options and a personalized quote.
Care & support
Daily Care Services
3 services
- Incontinence care
- Medication management
- Non-ambulatory care
Specialized Care
1 service
- Dementia care
Memory Care
1 service
- Specialized memory care activities
Daily life & programs
Spaces & services
Amenities
18 features
- Café / Bistro
- Pet Friendly
- Private bathroom
- Fireplace / Common fireplace
- Library / Reading room
- Activity room
- Beauty salon / Barber
- Movie theater / Media room
- Piano / Music room
- Game room / Billiards
- Art studio / Craft room
- Laundry service / Dry cleaning
- Housekeeping Included
- Emergency call system
- Wi-Fi / Internet
- Cable TV
- Air conditioning
- Fitness center / Gym
Outdoor Spaces
4 features
- Patio seating areas
- Outdoor common space
- Raised garden beds
- Garden / Courtyard
Dining Options
9 features
- Accommodates special diets
- Professional chef
- Vegetarian/Vegan Options
- All-day / Flexible meal times
- International cuisine
- Room service
- Restaurant-style dining
- Altered-texture food options
- Kosher meals available
Transportation
2 features- Personal Vehicle Parking
- Scheduled transportation
Family & Visitors
1 feature- Guest meals available
Community Services
3 features- Grocery shopping & errands
- Concierge services
- Move-in coordination
Reviews
Online reputation
4.8Average RatingAveraged from 124 reviews published on other websites
AI review summary
Crescendo is overwhelmingly praised for warm, attentive staff and vibrant community life, but a pattern of staffing turnover and inconsistent emergency response deserves direct questions on tour.
Read Full SummaryRead less
- Staff & care — Reviewers repeatedly describe caregivers as kind, patient, and attentive, treating residents like family rather than just patients, especially in memory care.
- Communication — Many families highlight quick responses to calls and texts, including photo updates and staff going out of their way to ease worried relatives' minds.
- Activities — Residents and families consistently mention a full calendar of activities like bingo, karaoke, gardening, art, and outings that keep residents engaged and social.
- Dining — The food is frequently called plentiful, tasty, and varied, with several reviewers noting menu improvements and appealing options like stir-fry and BBQ chicken.
- Atmosphere & grounds — Reviewers often praise the beautiful, clean grounds, welcoming courtyards, and a homey, non-institutional feel throughout the community.
- Staff & care — Several reviews note periods of high staff turnover, understaffing, or newer staff being less skilled, which families should ask about regarding current retention and training.
- Communication — A few reviewers described slow or unresponsive follow-up from administration on questions, complaints, or emergency call button responses, worth clarifying on a visit.
- Financial transparency — Some families mentioned unexpected costs, a confusing extra-charge point system, or unclear pricing for services like emergency buttons, so ask for a detailed breakdown of fees and how they escalate with care needs.
- Daily life & dignity — Isolated complaints about missed laundry, delayed showers, and infrequent room checks suggest it's worth confirming current staffing ratios and check-in frequency for higher-need residents.
The rating above is averaged from reviews published on other websites. Reviews below are written by families on Senior Places.
Be the first to share your experience and help other families.
Languages spoken
Languages spoken
Around the neighborhood
See what's nearby Crescendo Senior Living, including hospitals, pharmacies, and groceries.
Senior Places is not affiliated with, endorsed by, or operated by Crescendo Senior Living. This profile was compiled from publicly available sources and has not been verified or approved by the community. Pricing, availability, and services may have changed.
Are you the owner or operator of Crescendo Senior Living?
Claim this profile to update your pricing, photos, and details. Complete profiles match more accurately — our Smart Match technology scores every community against what each family actually needs.