Irene's Board & Care

Irene's Board & Care has accumulated concerning findings over its more than two decades of operation, including 6 Type A citations (serious violations affecting resident safety or care) and 5 substantiated allegations among the 25 total complaints investigated by the state. The community has also received 9 Type B citations (administrative or non-serious findings related to paperwork, posting, or minor procedure gaps) across 5 routine inspections since licensing in 2004. Notably, the recent record shows active issues rather than improvement, with 4 substantiated allegations and 2 Type A citations occurring within the past three years, suggesting ongoing compliance challenges. The pattern of complaint investigations significantly outnumbering routine inspections indicates heightened regulatory attention, and roughly 20% of investigated allegations were substantiated rather than unfounded. For a small 6-bed facility, this level of serious citations and substantiated concerns over the licensed period warrants careful discussion with the community about what specific categories of allegations were substantiated and what corrective actions were taken and verified. Families should ask detailed questions about recent improvements to resident care plans and safety protocols, as the state's oversight has identified multiple areas needing attention even in recent years.