Creston Village Assisted Living and Memory Care

Creston Village has faced significant regulatory challenges during its seven years of operation, with 11 serious violations affecting resident safety or care (Type A citations) and 18 substantiated allegations from the state's investigations. The community has generated an unusually high volume of complaint investigations — 30 complaints compared to just 5 routine inspections — indicating persistent concerns that have drawn repeated state attention. Roughly 21% of investigated allegations were substantiated, meaning the state found credible evidence of problems in about one in five cases they reviewed. While the recent three-year period shows some improvement with only 1 Type A citation compared to 10 in the earlier years, 5 allegations were still substantiated during recent investigations, suggesting ongoing issues with resident care or facility operations. Ask the community which categories of allegations were substantiated over the years and what specific corrective actions were taken and verified by the state. You should also request details about their quality improvement initiatives and how they plan to prevent the types of serious violations that have occurred in medication management and resident care planning.