Pasadena, California
The Terraces at Park Marino
Assisted Living · Memory Care · Independent Living
2587 East Washington Boulevard, Pasadena, CA 91107
The Terraces at Park Marino is an assisted living and memory care community in Pasadena, CA, at the foothills of the San Gabriel Mountains.
- Licensed capacity
- 112 residents
Maximum licensed size, not current occupancy.
- Licensed since
- June 2000
License history may include previous operators.
State inspections
Review licensing, findings, and available inspection reports. A record is one part of understanding a community.
Findings to review
Complaint investigations · 3 years before our last check
- Type A citations
- 5
- Complaints with substantiated allegations
- 3
AI summary
The Terraces at Park Marino has accumulated 18 Type A findings (the state's most severe citation class, tied to resident safety or care) over 26 years of operation, with 5 of those occurring within just the past three years alongside 4 substantiated allegations.
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- Track record — Across more than 26 years of licensure, the community has drawn 18 Type A findings and 5 Type B (administrative) findings, a substantial lifetime count for a single campus.
- Recent 3 years — Five Type A findings and 4 substantiated allegations have occurred in just the last three years, indicating the concerns are not confined to the distant past but reflect a current pattern worth understanding.
- Complaints — Complaint investigations (14 lifetime, 11 in the past three years) have run well ahead of routine inspections, and roughly 19% of investigated allegations were substantiated, with the remainder split between unsubstantiated and unfounded.
- Operating tenure — A 26-year operating history means the community has been through many inspection cycles, so this record reflects sustained experience rather than a limited sample.
- 1.Which specific areas were cited in the Type A findings from the past three years, and what corrective actions were taken and verified by the state?
- 2.Which categories of allegations were substantiated in the last three years, and what changes were made in response?
- 3.Given that complaint investigations outnumber routine inspections here, what prompted the recent complaints and how does the community track resolution of resident or family concerns?
Source: California Department of Social Services (CDSS)
View inspection historyHide inspection history
- License number
- License #197602744
- License status
- Licensed
Full history on file
These totals cover the available license history, including older findings. Citation totals include inspections, complaint visits, and other visits.
- Inspection visits
- 5
- Complaint investigation visits
- 14
- Type A citations · most severe class
- 18
- Type B citations · administrative
- 5
- Substantiated allegations
- 4
Available reports · 29
Facility evaluation
Jan 7, 2026
Complaint investigation
Oct 23, 2025
Complaint investigation
Aug 7, 2025
Facility evaluation
Jun 25, 2025
Complaint investigation
May 19, 2025
1–5 of 29 reports
Monthly pricing
Total monthly costs depend on room type, select services, and the level of care needed.
Starting at $3,300 / month
Contact our team for room options and a personalized quote.
Care & support
Daily Care Services
3 services
- Incontinence care
- Non-ambulatory care
- Medication management
Specialized Care
1 service
- Dementia care
Memory Care
1 service
- Specialized memory care activities
Daily life & programs
Spaces & services
Amenities
20 features
- Private bathroom
- Wi-Fi / Internet
- Kitchenette
- Cable TV
- Air conditioning
- Furnished units
- Spa services
- Beauty salon / Barber
- Emergency call system
- Fireplace / Common fireplace
- Game room / Billiards
- Piano / Music room
- Movie theater / Media room
- Activity room
- Art studio / Craft room
- Library / Reading room
- Fitness center / Gym
- Pet Friendly
- Housekeeping Included
- Laundry service / Dry cleaning
Outdoor Spaces
6 features
- Walking paths
- Garden / Courtyard
- Patio seating areas
- Outdoor common space
- BBQ / Grill area
- Raised garden beds
Dining Options
8 features
- Room service
- All-day / Flexible meal times
- Accommodates special diets
- Professional chef
- Restaurant-style dining
- Vegetarian/Vegan Options
- Private Dining Room
- Outdoor / Patio dining
Transportation
2 features- Scheduled transportation
- Personal Vehicle Parking
Family & Visitors
2 features- Family support services
- Guest meals available
Community Services
2 features- Move-in coordination
- Concierge services
Reviews
Online reputation
4.9Average RatingAveraged from 133 reviews published on other websites
AI review summary
Reviewers overwhelmingly praise the warm staff, lively activities, and excellent dining, but families should verify care consistency, transportation reliability, and deposit/refund policies before committing.
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- Staff & care — Residents and families repeatedly describe staff as friendly, attentive, and quick to learn residents by name, with several long-term residents saying caregivers go out of their way to help.
- Dining — The food is one of the most consistently praised aspects, with many reviewers naming specific favorite dishes, homemade soups, and a well-liked chef and culinary team.
- Activities — A wide range of activities such as bingo, jeopardy, flower arranging, social cafés, happy hours, and exercise classes are frequently highlighted as engaging and fun.
- Atmosphere & grounds — Many describe the community as homey, calm, and hotel-like rather than institutional, with attractive rooms, mountain views, and well-kept common areas.
- Cleanliness & maintenance — Numerous reviewers note the community is kept very clean, though a couple of older reviews mention worn furniture and rugs in need of updating.
- Communication — A few reviewers describe needing to follow up multiple times before requests were completed and inconsistent proactive updates from staff, so families should ask how care changes and daily updates are communicated.
- Staff & care — Some reviews mention inconsistent monitoring of declining residents and a medication mix-up, so it's worth asking about staffing ratios, medication management protocols, and how care level increases are handled.
- Financial transparency — One family reported difficulty getting a promised refundable deposit returned, so families should clarify deposit, refund, and admission policies in writing before paying.
- Value & pricing — Several reviewers found pricing steep relative to unit size or budget, so it's wise to confirm current rates across care levels and any add-on fees for transportation or higher care.
The rating above is averaged from reviews published on other websites. Reviews below are written by families on Senior Places.
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