Pasadena, California
Pasadena Highlands
Assisted Living · Memory Care · Independent Living
1575 East Washington Boulevard, Pasadena, CA 91104
Pasadena Highlands offers independent living, assisted living, and memory care in Pasadena, California.
- Licensed capacity
- 245 residents
Maximum licensed size, not current occupancy.
- Licensed since
- January 2021
License history may include previous operators.
State inspections
Review licensing, findings, and available inspection reports. A record is one part of understanding a community.
Findings in the state record
Complaint investigations · 3 years before our last check
- Type A citations
- 1
- Complaints with substantiated allegations
- 1
AI summary
Pasadena Highlands has accumulated 7 Type A findings (the most severe citation class, tied to resident safety or care) over its 5.6 years of licensure, but only 1 of those falls within the past three years, suggesting the more recent record is considerably steadier.
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- Track record — Across the full licensed period the community has drawn 7 Type A and 4 Type B (administrative, paperwork-level) citations along with 8 substantiated allegations, a record with real substance to it rather than a spotless one.
- Recent 3 years — Of those lifetime totals, only 1 Type A citation and 1 substantiated allegation fall within the past three years, and zero Type B citations were issued recently, indicating the bulk of the findings cluster earlier in the community's history rather than reflecting the current operating pattern.
- Complaints — Complaint investigations (19 lifetime, 12 in the past three years) far outnumber routine inspections (5 lifetime, 6 recent), meaning most of what's known about this community comes from responding to specific concerns rather than scheduled reviews.
- Operating tenure — Licensed since January 2021, the community has just over five and a half years of operating history, enough for a reasonably informative track record but still a relatively young license compared to communities with a decade or more on file.
- 1.Can you walk through what happened with the Type A citation issued in the past three years and what corrective steps were taken?
- 2.Of the 8 substantiated allegations over the community's history, what categories did they fall into and how were they resolved?
- 3.Given how many complaint investigations this community has had relative to routine inspections, what is driving that volume of complaints?
Source: California Department of Social Services (CDSS)
View inspection historyHide inspection history
- License number
- License #198603384
- License status
- Licensed
Full history on file
These totals cover the available license history, including older findings. Citation totals include inspections, complaint visits, and other visits.
- Inspection visits
- 5
- Complaint investigation visits
- 19
- Type A citations · most severe class
- 7
- Type B citations · administrative
- 4
- Substantiated allegations
- 8
Available reports · 29
Complaint investigation
Apr 23, 2026
Facility evaluation
Jan 6, 2026
Facility evaluation
Dec 16, 2025
Complaint investigation
Sep 20, 2025
Complaint investigation
Sep 12, 2025
1–5 of 29 reports
Monthly pricing
Total monthly costs depend on room type, select services, and the level of care needed.
Assisted LivingStarting at$5,500 / mo
- 1-Bedroom
- $5,500 / mo
- 2-Bedroom
- $7,500 / mo
Care & support
Daily Care Services
8 services
- Medication management
- 24-hour supervision
- Mobility assistance
- Incontinence care
- Non-ambulatory care
- Activities of daily living (ADL) assistance
- Bathing & dressing assistance
- Wheelchair accessible
Specialized Care
3 services
- Respite / Short-term care
- Dementia care
- Cognitive learning center
Memory Care
2 services
- Dementia-certified staff
- Specialized memory care activities
Daily life & programs
Spaces & services
Amenities
20 features
- Furnished units
- Emergency call system
- Pet Friendly
- Private bathroom
- Cable TV
- Kitchenette
- Air conditioning
- Wi-Fi / Internet
- Fitness center / Gym
- Spa services
- Game room / Billiards
- Movie theater / Media room
- Activity room
- Art studio / Craft room
- Library / Reading room
- Housekeeping Included
- Laundry service / Dry cleaning
- Beauty salon / Barber
- Piano / Music room
- Café / Bistro
Outdoor Spaces
6 features
- Walking paths
- Garden / Courtyard
- Outdoor common space
- BBQ / Grill area
- Patio seating areas
- Raised garden beds
Dining Options
8 features
- Room service
- All-day / Flexible meal times
- Accommodates special diets
- Altered-texture food options
- Professional chef
- Restaurant-style dining
- Vegetarian/Vegan Options
- Private Dining Room
Transportation
2 features- Scheduled transportation
- Personal Vehicle Parking
Family & Visitors
2 features- Family support services
- Guest meals available
Community Services
3 features- Move-in coordination
- Concierge services
- Grocery shopping & errands
Reviews
Online reputation
4.7Average RatingAveraged from 121 reviews published on other websites
AI review summary
Families and residents overwhelmingly praise the caring staff and beautiful grounds, but should ask about dining service consistency, staffing levels, and how costs increase with higher care needs.
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- Staff & care — Reviewers across many years consistently describe staff as warm, kind, attentive, and treating residents like family, especially in memory care and hospice situations.
- Atmosphere & grounds — The gardens, courtyards, and walking paths are repeatedly called a standout feature, with spacious apartments, balconies, and mountain or garden views praised.
- Activities — Many reviews highlight a wide, well-organized variety of activities and outings that residents genuinely enjoy participating in.
- Value & pricing — Several families feel the community offers good value and quality for the cost, even though most agree it is on the expensive side.
- Communication — Families frequently mention responsive, proactive communication from staff and leadership, particularly during transitions, health changes, and end-of-life care.
- Dining — Food quality and dining room service draw mixed feedback, with some praising variety and taste while others describe slow service, understaffed dining rooms, and inconsistent food quality, so ask about current dining operations.
- Staff & care — A recurring theme is staffing shortages and turnover that can lead to slower response times or lapses like missed laundry or reminders, worth asking about directly.
- Financial transparency — Some reviewers were surprised by add-on costs for higher levels of care or specific services, so confirm how pricing changes as care needs increase.
- Cleanliness & maintenance — A few reviews mention dim hallways, aging apartment finishes, or slow maintenance response, so it's worth checking the current condition of individual units on a tour.
The rating above is averaged from reviews published on other websites. Reviews below are written by families on Senior Places.
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Languages spoken
Languages spoken
Around the neighborhood
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