Pasadena, California
Jasmin Terrace At El Molino
Assisted Living · Memory Care
245 South El Molino Avenue, Pasadena, CA 91101
Jasmin Terrace at El Molino is an assisted living facility in downtown Pasadena that specializes in memory care for residents needing help with daily living.
- Licensed capacity
- 206 residents
Maximum licensed size, not current occupancy.
- Licensed since
- March 2009
License history may include previous operators.
State inspections
Review licensing, findings, and available inspection reports. A record is one part of understanding a community.
Findings to review
Complaint investigations · 3 years before our last check
- Type A citations
- 3
- Complaints with substantiated allegations
- 3
AI summary
Jasmin Terrace At El Molino has accumulated 15 Type A findings (the most severe citation class, involving resident safety or care) over 17.4 years of operation, with 3 of those occurring within the past three years alongside ongoing complaint activity.
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- Track record — Over more than 17 years of licensure, the community has drawn 15 Type A and 24 Type B (administrative, paperwork or procedural) citations, a volume that stands out even for a 206-bed community of this size.
- Recent 3 years — The past three years still show 3 Type A and 1 Type B citation along with 4 substantiated allegations, so this is not a closed chapter — the pattern has continued into the recent period rather than trailing off.
- Complaints — Complaint investigations (40 lifetime, 16 in the past three years) far outnumber routine inspections, indicating most scrutiny of this community has been triggered by outside concerns rather than scheduled reviews.
- Substantiation rate — Of the 60 allegations investigated over the license period, 13 were substantiated, a roughly 22% confirmation rate that is worth discussing directly with the community.
- 1.Can you walk through what the recent Type A citations involved and what corrective actions were put in place and verified by the state?
- 2.Which categories of allegations were substantiated in the past three years, and how has the community changed its practices in response?
- 3.Given the volume of complaint investigations relative to inspections, what steps has the community taken to reduce the number of complaints being filed?
Source: California Department of Social Services (CDSS)
View inspection historyHide inspection history
- License number
- License #197607655
- License status
- Licensed
Full history on file
These totals cover the available license history, including older findings. Citation totals include inspections, complaint visits, and other visits.
- Inspection visits
- 6
- Complaint investigation visits
- 40
- Type A citations · most severe class
- 15
- Type B citations · administrative
- 24
- Substantiated allegations
- 13
Available reports · 65
Facility evaluation
Mar 19, 2026
Complaint investigation
Jan 9, 2026
Complaint investigation
Aug 18, 2025
Complaint investigation
Jul 31, 2025
Complaint investigation
Jul 15, 2025
1–5 of 65 reports
Monthly pricing
Total monthly costs depend on room type, select services, and the level of care needed.
Assisted LivingStarting at$5,100 / mo
- Private Rooms
- $5,100 / mo
- Studios
- $6,000 / mo
- 1-Bedroom
- $7,000 / mo
Financial Assistance
What is the ALW?
The Assisted Living Waiver is a Medi-Cal program that pays for assisted living care in place of a nursing home. Residents must be on Medi-Cal (no share of cost) and meet a nursing-facility level of care; only communities enrolled with the state can accept it.
Listed as a participating provider by the California Department of Health Care Services (Jan 2026 list).
Care & support
Daily Care Services
9 services
- Medication management
- 24-hour supervision
- Activities of daily living (ADL) assistance
- Mobility assistance
- Diabetes / insulin management
- Incontinence care
- Non-ambulatory care
- Bathing & dressing assistance
- Wheelchair accessible
Specialized Care
2 services
- Respite / Short-term care
- Dementia care
Memory Care
1 service
- Dementia-certified staff
Daily life & programs
Spaces & services
Amenities
18 features
- Furnished units
- Emergency call system
- Private bathroom
- Cable TV
- Kitchenette
- Air conditioning
- Wi-Fi / Internet
- Fitness center / Gym
- Spa services
- Game room / Billiards
- Movie theater / Media room
- Activity room
- Art studio / Craft room
- Library / Reading room
- Housekeeping Included
- Laundry service / Dry cleaning
- Beauty salon / Barber
- Pet Friendly
Outdoor Spaces
3 features- Walking paths
- Garden / Courtyard
- Outdoor common space
Dining Options
4 features
- All-day / Flexible meal times
- Accommodates special diets
- Restaurant-style dining
- Professional chef
Transportation
1 feature- Scheduled transportation
Family & Visitors
1 feature- Family support services
Community Services
2 features- Move-in coordination
- Concierge services
Reviews
Online reputation
3.4Average RatingAveraged from 18 reviews published on other websites
AI review summary
Many families describe deeply compassionate hands-on care, but serious complaints about intake communication, staffing consistency, and safety at another location warrant careful in-person verification.
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- Staff & care — Families frequently describe staff as compassionate and attentive, including a nurse who was visibly moved at a resident's passing and nurses who knew every resident's name.
- Atmosphere & grounds — Reviewers appreciated the open layout and large patio for memory care residents, noting it felt less confining than other facilities they toured.
- Activities — A standout feature mentioned is nightly live music from 6 to 7pm, ranging from classic rock singers to pianists and Elvis impersonators.
- Daily life & dignity — One family felt confident their loved one was in a protective, nurturing environment where even difficult interactions were met with patience.
- Communication — A detailed account describes a specific intake coordinator giving inconsistent updates, missed callbacks, and a last-minute reversal on an approved move-in, so families should ask about the intake process and who manages it now.
- Staff & care — One serious review alleges neglect around feeding assistance and inadequate infection control at a different location under the same name, so families should confirm which location they're evaluating and ask directly about staffing ratios and safety protocols.
- Cleanliness & maintenance — General references to outdated infrastructure appear in secondary summaries, so it's worth touring in person to assess current facility conditions.
The rating above is averaged from reviews published on other websites. Reviews below are written by families on Senior Places.
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Languages spoken
Languages spoken
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