Pasadena, California
Arbor Vista
Assisted Living
811 East Washington Boulevard, Pasadena, CA 91104
Arbor Vista is an assisted living community in Pasadena, California, family owned and operated since 1984.
- Licensed capacity
- 69 residents
Maximum licensed size, not current occupancy.
- Licensed since
- November 2000
License history may include previous operators.
State inspections
Review licensing, findings, and available inspection reports. A record is one part of understanding a community.
Findings in the state record
Complaint investigations · 3 years before our last check
- Type A citations
- 1
- Complaints with substantiated allegations
- 3
AI summary
Arbor Vista has recorded 3 Type A findings across nearly 26 years of operation, with 1 of those occurring within the past three years alongside a notable volume of complaint activity.
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- Track record — Over more than 25 years of operation, Arbor Vista has accumulated 3 Type A findings (the most severe citation class, tied to resident safety or care) and 5 Type B findings (administrative issues like paperwork or posting gaps), which is a modest total relative to its long tenure and 69-bed size.
- Recent 3 years — One Type A citation and 2 Type B citations occurred within the past three years, meaning the most recent severe finding is not an isolated historical event but part of an active, ongoing pattern worth discussing.
- Complaints — The community has been the subject of 18 complaint investigations over its lifetime against only 4 routine inspections, and 11 of those complaints came in just the past three years — a volume worth understanding given the community's size.
- Substantiated allegations — 4 allegations have been substantiated lifetime, 3 of them within the past three years, meaning roughly 15% of all investigated allegations were confirmed while the large majority were investigated and not substantiated.
- 1.What specific issues led to the Type A citation issued within the past three years, and what corrective actions were taken?
- 2.Which categories of allegations were substantiated, and what steps has the community taken to verify the corrections are holding?
- 3.Given the higher volume of complaint investigations relative to routine inspections, what is generating this pattern of complaints and how does the community track resolution?
Source: California Department of Social Services (CDSS)
View inspection historyHide inspection history
- License number
- License #197602925
- License status
- Licensed
Full history on file
These totals cover the available license history, including older findings. Citation totals include inspections, complaint visits, and other visits.
- Inspection visits
- 4
- Complaint investigation visits
- 18
- Type A citations · most severe class
- 3
- Type B citations · administrative
- 5
- Substantiated allegations
- 4
Available reports · 22
Complaint investigation
May 19, 2026
Complaint investigation
Nov 18, 2025
Complaint investigation
Nov 18, 2025
Complaint investigation
Nov 17, 2025
Facility evaluation
Sep 21, 2025
1–5 of 22 reports
Monthly pricing
Total monthly costs depend on room type, select services, and the level of care needed.
Assisted LivingStarting at$5,100 / mo
- Private Rooms
- $5,100 / mo
- Studios
- $6,000 / mo
- 1-Bedroom
- $7,000 / mo
Financial Assistance
What is the ALW?
The Assisted Living Waiver is a Medi-Cal program that pays for assisted living care in place of a nursing home. Residents must be on Medi-Cal (no share of cost) and meet a nursing-facility level of care; only communities enrolled with the state can accept it.
Listed as a participating provider by the California Department of Health Care Services (Jan 2026 list).
Care & support
Daily Care Services
9 services
- Medication management
- Bathing & dressing assistance
- 24-hour supervision
- Activities of daily living (ADL) assistance
- Mobility assistance
- Non-ambulatory care
- Wheelchair accessible
- Incontinence care
- Diabetes / insulin management
Daily life & programs
Spaces & services
Amenities
16 features
- Furnished units
- Emergency call system
- Housekeeping Included
- Private bathroom
- Cable TV
- Kitchenette
- Air conditioning
- Wi-Fi / Internet
- Fitness center / Gym
- Spa services
- Game room / Billiards
- Movie theater / Media room
- Activity room
- Art studio / Craft room
- Library / Reading room
- Laundry service / Dry cleaning
Outdoor Spaces
3 features- Walking paths
- Garden / Courtyard
- Outdoor common space
Dining Options
4 features
- All-day / Flexible meal times
- Accommodates special diets
- Restaurant-style dining
- Professional chef
Transportation
1 feature- Scheduled transportation
Family & Visitors
1 feature- Family support services
Community Services
2 features- Move-in coordination
- Concierge services
Reviews
Online reputation
3.3Average RatingAveraged from 4 reviews published on other websites
AI review summary
Serious safety and trust concerns are raised across reviews, including care lapses and a disturbing allegation of harm, so families should investigate thoroughly before choosing Arbor Vista.
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- Staff & care — There is little consistent positive feedback about staff in the available reviews, so this is an important area to probe directly with the community.
- Staff & care — Reviewers describe troubling incidents, including a resident being told to skip meals and medication before dialysis and allegations of improper drugging leading to hospitalization, so families should ask detailed questions about medical protocols and staff training.
- Cleanliness & maintenance — One reviewer mentions unresolved maintenance issues, such as a broken cooler and a malfunctioning toilet, suggesting families should ask about the timeliness of repair requests.
- Communication — An account of staff harassing a resident over a property dispute raises questions about professionalism and conflict resolution that are worth clarifying on a tour.
- Financial transparency — The dispute over car damage payment suggests families should ask how billing disagreements and incidental charges are handled and documented.
The rating above is averaged from reviews published on other websites. Reviews below are written by families on Senior Places.
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Languages spoken
Languages spoken
Around the neighborhood
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Senior Places is not affiliated with, endorsed by, or operated by Arbor Vista. This profile was compiled from publicly available sources and has not been verified or approved by the community. Pricing, availability, and services may have changed.
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