Palo Alto, California
Ivy Park at Palo Alto
Assisted Living · Memory Care
2701 El Camino Real, Palo Alto, CA 94306
Ivy Park at Palo Alto in Palo Alto, California offers assisted living and memory care services.
- Licensed capacity
- 97 residents
Maximum licensed size, not current occupancy.
- Licensed since
- June 2025
License history may include previous operators.
State inspections
Review licensing, findings, and available inspection reports. A record is one part of understanding a community.
No recent serious complaint findings
Complaint investigations · 3 years before our last check
- Type A citations
- 0
- Complaints with substantiated allegations
- 0
AI summary
Ivy Park at Palo Alto has one Type A finding on record, but that citation sits outside the dated visits captured in the past three years, during which its single inspection and five complaint investigations produced no further findings.
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- Track record — The community's lifetime record shows one Type A citation, the state's most severe class tied to resident safety or care, but every dated inspection and complaint visit in the recent window closed without a repeat finding.
- Recent 3 years — All five complaint investigations and the single routine inspection in the past three years resulted in zero Type A or Type B citations and zero substantiated allegations, indicating a clean recent trajectory.
- Complaints — Twelve allegations have been investigated over the licensed period with none substantiated, meaning inspectors looked into each report but did not confirm wrongdoing in any case.
- Operating tenure — Ivy Park has only been licensed since mid-2025, so with just 1.4 years and one inspection cycle on record, there is limited history to weigh alongside the clean recent findings.
Source: California Department of Social Services (CDSS)
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- License number
- License #435202929
- License status
- Licensed
Full history on file
These totals cover the available license history, including older findings. Citation totals include inspections, complaint visits, and other visits.
- Inspection visits
- 1
- Complaint investigation visits
- 5
- Type A citations · most severe class
- 1
- Type B citations · administrative
- 0
- Substantiated allegations
- 0
Available reports · 12
Complaint investigation
Jul 14, 2026
Complaint investigation
Jul 9, 2026
Facility evaluation
Jul 7, 2026
Facility evaluation
Jul 3, 2026
Complaint investigation
May 22, 2026
1–5 of 12 reports
Monthly pricing
Total monthly costs depend on room type, select services, and the level of care needed.
Assisted LivingStarting at$7,795 / mo
- Studios
- $7,795 / mo
Independent LivingStarting at$7,795 / mo
- Studios
- $7,795 / mo
Memory CareStarting at$5,995 / mo
- Shared Rooms
- $5,995 / mo
Care & support
Daily Care Services
9 services
- Medication management
- Bathing & dressing assistance
- Mobility assistance
- Non-ambulatory care
- 24-hour supervision
- Wheelchair accessible
- Activities of daily living (ADL) assistance
- Incontinence care
- Diabetes / insulin management
Specialized Care
2 services
- Dementia care
- Cognitive learning center
Memory Care
2 services
- Dementia-certified staff
- Specialized memory care activities
Daily life & programs
Spaces & services
Amenities
16 features
- Furnished units
- Emergency call system
- Housekeeping Included
- Laundry service / Dry cleaning
- Game room / Billiards
- Pet Friendly
- Activity room
- Private bathroom
- Fireplace / Common fireplace
- Beauty salon / Barber
- Library / Reading room
- Piano / Music room
- Fitness center / Gym
- Movie theater / Media room
- Art studio / Craft room
- Café / Bistro
Outdoor Spaces
4 features
- Patio seating areas
- Garden / Courtyard
- Outdoor common space
- Raised garden beds
Dining Options
9 features
- Room service
- All-day / Flexible meal times
- Accommodates special diets
- Altered-texture food options
- Restaurant-style dining
- Professional chef
- Vegetarian/Vegan Options
- Private Dining Room
- International cuisine
Transportation
2 features- Personal Vehicle Parking
- Scheduled transportation
Family & Visitors
1 feature- Guest meals available
Community Services
2 features- Move-in coordination
- Grocery shopping & errands
Reviews
Online reputation
4.7Average RatingAveraged from 36 reviews published on other websites
AI review summary
Most families praise attentive staff, clean grounds, and strong activities, but a serious hygiene and neglect complaint and inconsistent communication mean families should verify care standards closely.
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- Staff & care — Reviewers frequently describe staff as kind, professional, and attentive, with care managers singled out for going above and beyond.
- Atmosphere & grounds — The community is often described as clean, newly remodeled, and pleasant, with attractive gardens and lots of natural light.
- Activities — Residents are noted to enjoy a full activity calendar and make friends, with several families highlighting engagement and social opportunities.
- Dining — Most reviewers describe the food as good quality with a nice selection, though one review called it bland.
- Staff & care — One serious account describes neglect involving an unchanged soiled mattress, untrimmed nails, and dirty laundry, so families should ask specifically about hygiene routines and staffing ratios.
- Communication — Multiple reviewers mention disorganized move-in processes, unclear medical coordination, or lack of a single point of contact, so families should clarify who manages ongoing communication.
- Financial transparency — At least one reviewer reported unresolved billing and refund issues after a resident's death, so families should confirm the community's policies on fees and refunds in writing.
- Staff & care — A separate review notes the community lacks an intermediate care option between assisted living and memory care, worth asking about if a loved one's needs may shift.
The rating above is averaged from reviews published on other websites. Reviews below are written by families on Senior Places.
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Languages spoken
Languages spoken
Around the neighborhood
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