Palm Desert, California
Bella Villaggio
Assisted Living · Memory Care · Independent Living
40-235 Portola Avenue, Palm Desert, CA 92260
Bella Villaggio offers independent living, assisted living, and memory care in Palm Desert, California.
- Licensed capacity
- 170 residents
Maximum licensed size, not current occupancy.
- Licensed since
- July 2019
License history may include previous operators.
State inspections
Review licensing, findings, and available inspection reports. A record is one part of understanding a community.
No recent serious complaint findings
Complaint investigations · 3 years before our last check
- Type A citations
- 0
- Complaints with substantiated allegations
- 0
AI summary
Over 7.1 years of operation, Bella Villaggio has accumulated a single Type A finding (the most severe citation class, tied to resident safety or care) and two Type B administrative findings, but the past three years of inspections and complaint visits show a clean slate.
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- Track record — The lifetime record includes 1 Type A citation and 2 Type B citations, but neither has recurred in the most recent inspection or complaint cycles.
- Recent 3 years — Both of the two recent inspections and all four recent complaint investigations turned up zero Type A or Type B findings, and zero substantiated allegations, pointing to a stronger recent trajectory.
- Complaints — Ten complaint investigations have been logged over the license period against only five routine inspections, but just 1 of those 10 allegations was substantiated, a roughly 6% substantiation rate, with the rest unsubstantiated or unfounded.
- Operating tenure — With just over seven years of licensed operation at a 170-bed community offering assisted living, memory care, and independent living, the inspection history is substantial enough to give the clean recent stretch real weight.
Source: California Department of Social Services (CDSS)
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- License number
- License #331880645
- License status
- Licensed
Full history on file
These totals cover the available license history, including older findings. Citation totals include inspections, complaint visits, and other visits.
- Inspection visits
- 5
- Complaint investigation visits
- 10
- Type A citations · most severe class
- 1
- Type B citations · administrative
- 2
- Substantiated allegations
- 1
Available reports · 18
Complaint investigation
May 4, 2026
Complaint investigation
Nov 26, 2025
Complaint investigation
Nov 23, 2025
Complaint investigation
Nov 23, 2025
Facility evaluation
Jul 29, 2025
1–5 of 18 reports
Monthly pricing
Total monthly costs depend on room type, select services, and the level of care needed.
Assisted LivingStarting at$4,500 / mo
- Studios
- $4,500 / mo
- 1-Bedroom
- $5,200 / mo
Care & support
Daily Care Services
9 services
- Medication management
- 24-hour supervision
- Diabetes / insulin management
- Incontinence care
- Non-ambulatory care
- Activities of daily living (ADL) assistance
- Bathing & dressing assistance
- Wheelchair accessible
- Mobility assistance
Specialized Care
4 services
- Hospice agency partnership
- Respite / Short-term care
- Dementia care
- Cognitive learning center
Memory Care
2 services
- Dementia-certified staff
- Specialized memory care activities
Daily life & programs
Spaces & services
Amenities
24 features
- Furnished units
- Emergency call system
- Pet Friendly
- Private bathroom
- Cable TV
- Kitchenette
- Air conditioning
- Wi-Fi / Internet
- Beauty salon / Barber
- Swimming pool / Hot tub
- On-site market / Store
- Game room / Billiards
- Piano / Music room
- Movie theater / Media room
- Activity room
- Art studio / Craft room
- Library / Reading room
- Fitness center / Gym
- Spa services
- Housekeeping Included
- Laundry service / Dry cleaning
- Café / Bistro
- Guest suites
- In-Unit Washer/Dryer
Outdoor Spaces
5 features
- Walking paths
- Garden / Courtyard
- Patio seating areas
- Outdoor common space
- BBQ / Grill area
Dining Options
9 features
- Professional chef
- Restaurant-style dining
- Vegetarian/Vegan Options
- Private Dining Room
- International cuisine
- Room service
- Kosher meals available
- All-day / Flexible meal times
- Accommodates special diets
Transportation
2 features- Scheduled transportation
- Personal Vehicle Parking
Family & Visitors
2 features- Family support services
- Guest meals available
Community Services
4 features
- Move-in coordination
- Concierge services
- Grocery shopping & errands
- Maintenance services
Reviews
Online reputation
3.9Average RatingAveraged from 51 reviews published on other websites
AI review summary
Bella Villaggio offers a beautiful, amenity-rich setting with genuinely caring staff, but families should verify current staffing levels, room-delivery reliability, and pricing before committing.
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- Staff & care — Many reviewers describe staff as kind, attentive, and skilled, particularly in supporting residents with dementia and encouraging daily engagement.
- Atmosphere & grounds — The facility is repeatedly called beautiful and luxurious, with a pool, large gardens, and spacious common areas that impress visitors and families alike.
- Dining — Several reviews praise the food quality and dining room, though a more recent review notes the menu has grown repetitive.
- Communication — Families mention staff who send photos and updates and who go above and beyond during move-in, making transitions feel personal and well-supported.
- Activities — Reviewers note a full activity schedule and social opportunities that have helped residents engage more than they did at home or at prior communities.
- Staff & care — Multiple reviews describe short-staffing, high turnover, and inconsistent follow-through, especially around delivering meals to residents' rooms during illness or recovery.
- Value & pricing — Cost is repeatedly called high or outrageous, and some families report prices increasing frequently, so it's worth confirming current rates and fee escalation policies.
- Communication — A few reviewers report unhelpful or dismissive responses from management regarding finances and complaints, though this seems tied to specific leadership periods, so ask about current management and how resident concerns are handled.
- Cleanliness & maintenance — One reviewer described slow maintenance responses and the removal of hallway seating for resting residents, worth asking about current maintenance turnaround times.
The rating above is averaged from reviews published on other websites. Reviews below are written by families on Senior Places.
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Languages spoken
Languages spoken
Around the neighborhood
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