Shearwater Residence

Over eight years of operation, Shearwater Residence has accumulated 2 Type A citations (serious violations affecting resident safety or care) and 6 Type B citations (administrative or non-serious findings) across 6 routine inspections and 10 complaint investigations. The community has had 4 substantiated allegations out of 28 total investigated complaints, meaning roughly 14% of investigated allegations were substantiated — a relatively low substantiation rate that suggests most complaints did not reveal verified issues with medication management or staff training protocols. However, families should ask the community which specific categories of allegations were substantiated and what corrective actions were taken and verified, particularly given that one Type A citation and one substantiated allegation occurred within the past three years. The complaint investigation activity has been notably higher than routine inspections, with 10 complaint visits compared to 6 scheduled inspections over the licensed period. While the recent record shows some improvement with most findings concentrated in earlier years, the presence of a recent serious citation warrants direct discussion with management about current safety protocols and quality assurance measures.