Orange, California
Citrus Hills Assisted Living
Assisted Living · Memory Care · Independent Living
142 South Prospect Street, Orange, CA 92869
Citrus Hills Assisted Living in Orange, California offers assisted living, memory care, and independent living on a larger campus with 95 licensed beds.
- Licensed capacity
- 95 residents
Maximum licensed size, not current occupancy.
- Licensed since
- October 2019
License history may include previous operators.
State inspections
Review licensing, findings, and available inspection reports. A record is one part of understanding a community.
Findings to review
Complaint investigations · 3 years before our last check
- Type A citations
- 5
- Complaints with substantiated allegations
- 11
AI summary
Citrus Hills has accumulated 9 Type A findings (the state's most severe citation class, tied to resident safety or care) over its 6.9 years of licensure, with 5 of those occurring within just the past three years alongside 11 substantiated allegations.
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- Track record — Across a licensed period of under seven years, the community has drawn 9 Type A and 12 Type B (administrative) citations, a volume that stands out for its tenure and scale.
- Recent 3 years — Rather than easing over time, the pattern has intensified recently: 5 of the 9 lifetime Type A findings and 11 of the 13 substantiated allegations fall within the past three years, with several complaint visits clustering in late 2024 through mid-2025.
- Complaints — Complaint investigations (42 lifetime, 25 in the past three years) far outnumber routine inspections, and roughly 19% of all investigated allegations were substantiated, meaning most were closed as unsubstantiated or unfounded, but the substantiated share still warrants direct follow-up.
- Operating tenure — At just under seven years and 95 beds, the community has had a meaningful number of inspection and complaint cycles to generate this record, so the pattern is not simply a function of limited history or small scale.
- 1.Which categories of allegations were substantiated in the past three years, and what corrective actions were taken and verified by the state?
- 2.What specific changes has the community made in leadership, staffing, or procedures since the cluster of citations in late 2024 and 2025?
- 3.Can the community walk through the most recent Type A findings and describe what has been done to prevent recurrence?
Source: California Department of Social Services (CDSS)
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- License number
- License #306005603
- License status
- Licensed
Full history on file
These totals cover the available license history, including older findings. Citation totals include inspections, complaint visits, and other visits.
- Inspection visits
- 4
- Complaint investigation visits
- 42
- Type A citations · most severe class
- 9
- Type B citations · administrative
- 12
- Substantiated allegations
- 13
Available reports · 53
Complaint investigation
May 15, 2026
Complaint investigation
May 15, 2026
Complaint investigation
Apr 15, 2026
Complaint investigation
Feb 20, 2026
Complaint investigation
Oct 21, 2025
1–5 of 53 reports
Monthly pricing
Total monthly costs depend on room type, select services, and the level of care needed.
Assisted LivingStarting at$7,720 / mo
- Private Rooms
- $7,720 / mo
- Studios
- $7,910 / mo
- 1-Bedroom
- $8,600 / mo
Financial Assistance
What is the ALW?
The Assisted Living Waiver is a Medi-Cal program that pays for assisted living care in place of a nursing home. Residents must be on Medi-Cal (no share of cost) and meet a nursing-facility level of care; only communities enrolled with the state can accept it.
Listed as a participating provider by the California Department of Health Care Services (Jan 2026 list).
Care & support
Daily Care Services
9 services
- Medication management
- 24-hour supervision
- Activities of daily living (ADL) assistance
- Mobility assistance
- Diabetes / insulin management
- Incontinence care
- Non-ambulatory care
- Bathing & dressing assistance
- Wheelchair accessible
Specialized Care
2 services
- Respite / Short-term care
- Dementia care
Memory Care
1 service
- Dementia-certified staff
Daily life & programs
Spaces & services
Amenities
19 features
- Furnished units
- Emergency call system
- Private bathroom
- Cable TV
- Kitchenette
- Air conditioning
- Wi-Fi / Internet
- Spa services
- On-site market / Store
- Fireplace / Common fireplace
- Game room / Billiards
- Piano / Music room
- Movie theater / Media room
- Activity room
- Art studio / Craft room
- Library / Reading room
- Fitness center / Gym
- Housekeeping Included
- Laundry service / Dry cleaning
Outdoor Spaces
5 features
- Walking paths
- Garden / Courtyard
- Patio seating areas
- Outdoor common space
- BBQ / Grill area
Dining Options
7 features
- Kosher meals available
- All-day / Flexible meal times
- Locally-inspired cuisine
- Accommodates special diets
- Restaurant-style dining
- Professional chef
- Vegetarian/Vegan Options
Transportation
2 features- Scheduled transportation
- Personal Vehicle Parking
Family & Visitors
2 features- Family support services
- Guest meals available
Community Services
3 features- Move-in coordination
- Concierge services
- Grocery shopping & errands
Reviews
Online reputation
4.4Average RatingAveraged from 81 reviews published on other websites
AI review summary
Many families praise the caring, attentive staff and affordable pricing, but a significant number of serious safety, cleanliness, and management concerns under prior ownership warrant careful in-person verification before committing.
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- Staff & care — Reviewers repeatedly describe caregivers and directors as friendly, attentive, and genuinely invested in residents' wellbeing, especially for memory-impaired and brain-injured residents.
- Value & pricing — Several families call the community affordable and note it accepts Medi-Cal and state waiver programs, making it accessible for lower-income residents.
- Atmosphere & grounds — Visitors frequently mention a clean, well-kept facility with a pleasant courtyard, fresh paint, and new flooring in more recent reviews.
- Communication — Some families highlight proactive updates from staff, including calls about issues and detailed briefings during visits.
- Activities — Residents mention enjoying music classes, van transportation, and organized activities that help keep them engaged.
- Staff & care — Multiple older reviews describe understaffing, high turnover, distracted caregivers, and a serious wandering incident, so families should ask about current staffing ratios and safety protocols.
- Cleanliness & maintenance — A few reviews describe dirty floors, odors, and unresolved maintenance requests, which is worth checking against the facility's more recent cleanliness improvements.
- Financial transparency — One reviewer reported difficulty getting a refund after a resident's hospitalization, so families should clarify billing, refund, and notice policies upfront.
- Dining — Food quality receives mixed feedback, with some praising the meals and others calling it subpar, so a tasting during a tour is advisable.
The rating above is averaged from reviews published on other websites. Reviews below are written by families on Senior Places.
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Languages spoken
Languages spoken
Around the neighborhood
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