Citrus Hills Assisted Living

Citrus Hills Assisted Living shows a concerning compliance pattern since licensing in 2019, with 9 Type A citations (serious violations affecting resident safety or care) and 13 substantiated allegations out of 70 total investigations over nearly 7 years of operation. The facility has faced an unusually high volume of complaint investigations—42 compared to just 4 routine inspections—with roughly 19% of investigated allegations being substantiated, indicating that a significant portion of concerns raised have proven valid. Recent activity shows the pattern has continued rather than improved, with 12 substantiated allegations and 5 additional Type A citations occurring in just the past three years. The frequency of serious findings suggests persistent issues with areas that routine inspections typically monitor, such as resident care plans and medication management. Families should ask the community specifically which categories of allegations were substantiated, what corrective actions were taken and verified, and how they plan to address the ongoing pattern of safety-related violations. The high ratio of complaints to routine inspections, combined with the substantiation rate, warrants careful scrutiny of the facility's current operations and compliance culture.