Ontario, California
Best Care Guest Home
Assisted Living · Residential Care
817 South Oaks Avenue, Ontario, CA 91761
Best Care Guest Home in Ontario, California provides assisted living and residential care in an intimate setting with 14 licensed beds.
- Licensed capacity
- 14 residents
Maximum licensed size, not current occupancy.
- Licensed since
- November 2020
License history may include previous operators.
State inspections
Review licensing, findings, and available inspection reports. A record is one part of understanding a community.
Findings in the state record
Complaint investigations · 3 years before our last check
- Type A citations
- 1
- Complaints with substantiated allegations
- 2
AI summary
Best Care Guest Home has accumulated 5 Type A findings (the state's most severe citation class, tied to resident safety or care) and 4 Type B findings (administrative issues) across 5.7 years of operation, with 1 Type A finding occurring within the past three years.
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- Track record — Over 5.7 years of licensure this 14-bed home has drawn 5 Type A and 4 Type B citations along with 6 complaint investigations, a notable volume of activity for a small community of this size.
- Recent 3 years — Of the lifetime Type A total, only 1 falls within the past three years, and 1 Type B finding falls in that window as well, suggesting most of the severe findings occurred earlier in the licensed period rather than recently.
- Complaints — Complaint investigations (6 lifetime, 4 in the past three years) have run close to or above the number of routine inspections, and 2 of the 7 investigated allegations were substantiated, a roughly 22% substantiation rate, with the remaining 5 unsubstantiated.
- Operating tenure — With just under 6 years of licensed operation and 5 inspection cycles completed, there is a reasonable track record to evaluate, though it is still a mid-length history rather than a long-established one.
- 1.Can you walk through what led to the Type A citations, including the one issued within the past three years, and what corrective actions were taken?
- 2.What were the two substantiated allegations about, and how were they resolved and verified by the state?
- 3.Has the frequency of complaint investigations changed in the last year, and what steps has the home taken to reduce them?
Source: California Department of Social Services (CDSS)
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- License number
- License #361880991
- License status
- Licensed
Full history on file
These totals cover the available license history, including older findings. Citation totals include inspections, complaint visits, and other visits.
- Inspection visits
- 5
- Complaint investigation visits
- 6
- Type A citations · most severe class
- 5
- Type B citations · administrative
- 4
- Substantiated allegations
- 2
Available reports · 11
Complaint investigation
Jan 14, 2026
Facility evaluation
Nov 21, 2025
Facility evaluation
Aug 21, 2025
Complaint investigation
Jun 17, 2025
Complaint investigation
Feb 25, 2025
1–5 of 11 reports
Monthly pricing
Total monthly costs depend on room type, select services, and the level of care needed.
Assisted LivingStarting at$3,700 / mo
- Shared Rooms
- $3,700 / mo
- Private Rooms
- $5,200 / mo
Financial Assistance
What is the ALW?
The Assisted Living Waiver is a Medi-Cal program that pays for assisted living care in place of a nursing home. Residents must be on Medi-Cal (no share of cost) and meet a nursing-facility level of care; only communities enrolled with the state can accept it.
Listed as a participating provider by the California Department of Health Care Services (Jan 2026 list).
Care & support
Daily Care Services
8 services
- Medication management
- Bathing & dressing assistance
- 24-hour supervision
- Activities of daily living (ADL) assistance
- Mobility assistance
- Non-ambulatory care
- Wheelchair accessible
- Incontinence care
Daily life & programs
Spaces & services
Amenities
4 features
- Furnished units
- Emergency call system
- Housekeeping Included
- Laundry service / Dry cleaning
Outdoor Spaces
2 features- Walking paths
- Garden / Courtyard
Dining Options
2 features- All-day / Flexible meal times
- Accommodates special diets
Transportation
1 feature- Scheduled transportation
Community Services
1 feature- Move-in coordination
Reviews
Online reputation
5.0Average RatingAveraged from 3 reviews published on other websites
AI review summary
Reviews are sharply divided, with glowing praise for staff warmth alongside serious, specific complaints about cleanliness and food quality that families should investigate closely.
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- Staff & care — One reviewer describes staff as friendly, understanding, and treating residents like family.
- Dining — That same review praises the food as wonderful, specifically mentioning the burritos.
- Cleanliness & maintenance — The facility is described as remarkably immaculate in at least one account.
- Cleanliness & maintenance — A separate review reports serious issues including bed bugs and black mold, so families should tour thoroughly and ask about pest control and mold remediation history.
- Dining — Accounts of food quality conflict sharply, from praise for the meals to complaints of ramen noodles and watered-down oatmeal, so sampling a meal on a visit is worth doing.
- Communication — An older review describes difficulty reaching staff and getting referrals accepted, so families should confirm current admissions processes and responsiveness.
- Staff & care — Given the stark contrast between reviews calling staff caring versus deceitful, families should ask current residents' families directly about their experience with staff conduct.
The rating above is averaged from reviews published on other websites. Reviews below are written by families on Senior Places.
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Languages spoken
Languages spoken
Around the neighborhood
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